Chips and Chalk

Built on Heroics: The Hidden Risk in K–12 Technology

33 min · Eilen
jakson Built on Heroics: The Hidden Risk in K–12 Technology kansikuva

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Your district's technology operation may be working, but is it sustainable? We discuss hero culture, technical debt, staffing, business risk, technology audits, and why some school systems are only one resignation away from discovering their biggest operational vulnerabilities.

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jakson Everything Falls Into IT: The Black Hole of School Technology Support kansikuva

Everything Falls Into IT: The Black Hole of School Technology Support

Modern schools run on digital systems, hosted vendors, cloud platforms, and nonstop expectations. But when something breaks, whether it’s a snow day notification, a vendor outage, a login issue, or a workflow failure, everything somehow ends up in IT. In this episode of Chips & Chalk, we break down how K–12 districts accidentally turn technology departments into operational black holes where ownership disappears, blame gets centralized, and support teams absorb the pressure for systems they often don’t fully control. From hosted mass notification failures and concierge-level service expectations to staffing misalignment, vendor accountability, dashboards like StatusGator, and the dangerous phrase “I’m not technical,” this episode dives into the operational realities school leaders need to understand in modern digital ecosystems. Because if every problem eventually lands on IT…the organization stops solving problems correctly.

12. touko 202626 min