EDUCAUSE Rising Voices

Reimagining Onboarding for Student Help Desk Teams

28 min · 7. touko 2026
jakson Reimagining Onboarding for Student Help Desk Teams kansikuva

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Purdue developed a structured onboarding program for student help desk employees. Their structured, collaborative onboarding programs are transforming student help desk roles. Through course-based training, mentorship, and real-world practice, student employees gain confidence and cross-campus awareness—leading to stronger IT support and better preparation for future careers. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

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