Designing for Health

Designing for Health: Edmund Siy and Alex Krinsky | Chief Information & Technology Officer at Bon Secours Mercy Health and Senior Director, Healthcare Business Development at CLEAR |

37 min · 26. touko 2026
jakson Designing for Health: Edmund Siy and Alex Krinsky | Chief Information & Technology Officer at Bon Secours Mercy Health and Senior Director, Healthcare Business Development at CLEAR | kansikuva

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I’m joined by Edmund Siy, CITO of Bon Secours Mercy Health, and Alex Krinsky from CLEAR to explore why identity management has quietly become foundational to both security and experience. We dig into why healthcare made this more difficult than it needed to be, what happens when you get it wrong, and how newer approaches like biometric identity aim to reduce friction without sacrificing security. If you’re a health system or physician leader, this isn’t just an IT issue. It’s a workflow, safety, and burnout issue hiding in plain sight.

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In this episode, Dr. Craig Joseph sits down with Dr. Shan Liu, an emergency medicine physician at Massachusetts General Hospital and coauthor of a children’s book written with her daughter. The conversation spans Dr. Liu’s path into emergency medicine, the origin story behind her family’s deep connection to the invention of the modern respirator mask, and how the COVID-19 pandemic inspired a book about history, science, and Asian American identity. The discussion also dives into safety culture in emergency departments, leadership and communication as “soft skills that aren’t actually soft,” and how implementation science shapes real-world healthcare outcomes.

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