North Star Conversations with Will Polston

Why You're Failing To Make An Impact! Why Most People Never Achieve Their Mission & The Secret To Influencing EVERYONE You Meet - Michael Heppell | EP 236 Episode Notes In this special episode, I welcome back the incredible Michael Heppell for an unprecedented third appearance to dive deep into his new book, "See, Smile, Say Hello." We discuss Michael’s journey from his original mission to positively impact a million lives to his new, more personal North Star of influencing every person he connects with — plus the power of service, the ripple effect of small actions, and the habits that create genuine impact. Discover practical strategies for exceptional customer service, personal growth, and creating positive interactions in every aspect of life. Don't miss the opportunity to take the first step towards a more fulfilling life. Book your complimentary clarity call today and discover how Will Polston can help you achieve the success you deserve. 💡 https://willpolston.com/book-a-call/ [https://willpolston.com/book-a-call/] \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Video Chapters 00:00 - Introduction 00:15 – Michael Heppell becomes the first 3-time guest 01:18 – The story behind “How to Be Brilliant” and reaching a million lives 04:24 – Building a mission and getting the team aligned 06:23 – Early struggles and learning to make an impact 09:26 – How the mission fueled decision-making 11:03 – Measuring impact: The journey to a milestone 12:31 – Evolving the North Star: Positively impacting every person 14:10 – Real-world stories of lasting personal impact 17:31 – Embracing purpose and “doing something” 17:45 – Introduction to “See, Smile, Say Hello” 20:20 – The origin of the book’s core concept in hospitality 21:59 – Going deeper: seeing people as individuals and making emotional connections 22:45 – Redefining “customer” as anyone who isn’t you 24:37 – The emotional bank account explained 26:13 – The importance of “small data” and personal touches 28:14 – The role of accountability in great service 30:29 – Treat your team like your best customer 31:58 – Team exercises and creating high-performing cultures 33:15 – What’s changed in customer service over 15 years 34:36 – Adapting to speed, technology, and a global mindset 36:06 – Intent and confidence versus arrogance 41:01 – “Malaga eggs” and why the truth in service matters 42:25 – Memorable customer experiences and emotional deposits 43:40 – Tom Kerridge on food versus service 44:06 – Michael’s favorite chapter and timeless lessons 46:17 – The impact of intent and public praise 49:55 – Where to get the book and connect with Michael 53:00 – Personal reflections and gratitude 54:28 – The power of asking “how” and repeating positive actions 54:50 – Final thoughts and call to action \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Relevant Links For the Viewer and Citations Website - https://www.willpolston.com [https://www.willpolston.com] Instagram - https://instagram.com/willpolston [https://instagram.com/willpolston] Facebook - https://www.facebook.com/willpolstonmih [https://www.facebook.com/willpolstonmih] LinkedIn - https://www.linkedin.com/in/willpolston/ [https://www.linkedin.com/in/willpolston/] Twitter / X - https://x.com/willpolston [https://x.com/willpolston] TikTok - https://www.tiktok.com/@willpolston [https://www.tiktok.com/@willpolston] Check out Michael's website by clicking here. [https://www.michaelheppell.com/] Connect with him on LinkedIn here! [https://www.linkedin.com/in/michaelheppell/?originalSubdomain=uk] About Me: I am dedicated to helping individuals and businesses unlock their true potential through expert coaching and training programs. I'm passionate about empowering others to achieve their dreams and live a life they love. Subscribe for more insights and tips on personal development, productivity, and achieving your goals. Let’s embark on this journey together! Join the free North Star Thinking Community Facebook group by clicking here. [https://www.facebook.com/groups/northstarthinking]

Fairy Tale Romance Is Ruining Your Love Life! Why Real Love Feels Hard, How To Fix Constant Conflict & Unlock True Intimacy - Annie Lalla | EP 235 Episode Notes In this episode, I’m joined by Annie Lalla, an exceptional love coach and relationship expert dedicated to helping individuals and couples experience true love and personal growth. We dive into the real meaning of love, the myths that hold us back, and how conflict can be a catalyst for transformation. Annie shares practical advice on cultivating self-love, resolving conflict, and building the kind of relationship that supports your highest potential. Don’t miss the opportunity to take the first step towards a more fulfilling life. Book your complimentary clarity call today and discover how Will Polston can help you achieve the success you deserve. 💡 https://willpolston.com/book-a-call/ [https://willpolston.com/book-a-call/] \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Video Chapters 00:00 - Introduction 00:28 - The Realities and Myths of Love 02:23 - Defining Love: From Cartography to Spiritual Dojo 05:43 - Shifting from "Happily Ever After" to "Alive Ever After" 08:41 - Relationship Patterns and Attachment Imprints 10:22 - Why We're Attracted to Familiar Heartbreak 11:48 - Growth When Only One Partner Is Developing 13:31 - How to Inspire Growth in Your Partner 15:49 - Balancing Acceptance and Vision for Your Partner 18:43 - The Necessity of Self-Love in Relationships 19:08 - Annie's Journey to Becoming a Love Coach 21:38 - Building a Practice and Teaching Her Methods 23:41 - The Art of Conflict and Turning Drama into Intimacy 25:09 - Conflict as a Pathway to Growth 28:25 - Turning Complaints into Invitations for Greatness 32:47 - The Hidden Upgrade in Your Partner's Feedback 35:21 - Maximizing Freedom and Minimizing Shame in Partnerships 39:05 - Recognizing and Releasing Shame 42:35 - Listening to Tone: Trust and Emotional Safety 43:02 - What Makes a Perfect Relationship? 46:02 - Balancing Autonomy and Togetherness 47:38 - Reinventing Love from First Principles 48:11 - Annie's Resources and Where to Connect 50:29 - The #1 Question: Keeping Your Heart Open 51:38 - Practical Tips for Staying Open in Challenging Moments 52:00 - Closing Remarks and Takeaways \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Relevant Links For the Viewer and Citations Website - https://www.willpolston.com [https://www.willpolston.com] Instagram - https://instagram.com/willpolston [https://instagram.com/willpolston] Facebook - https://www.facebook.com/willpolstonmih [https://www.facebook.com/willpolstonmih] LinkedIn - https://www.linkedin.com/in/willpolston/ [https://www.linkedin.com/in/willpolston/] Twitter / X - https://x.com/willpolston [https://x.com/willpolston] TikTok - https://www.tiktok.com/@willpolston [https://www.tiktok.com/@willpolston] Check out Annie's website by clicking here. [https://annielalla.com/] Her main relationship leader course can be accessed by clicking here. [https://www.heartcoach.com/] About Me: I am dedicated to helping individuals and businesses unlock their true potential through expert coaching and training programs. I'm passionate about empowering others to achieve their dreams and live a life they love. Subscribe for more insights and tips on personal development, productivity, and achieving your goals. Let’s embark on this journey together! Join the free North Star Thinking Community Facebook group by clicking here. [https://www.facebook.com/groups/northstarthinking]

How To Rebuild Your Life, Find Resilience & Turn Trauma Into Success - Ellie McKay | EP 234 Episode Notes In this powerful episode, I sit down with Ellie Mckay to explore her incredible journey of resilience following the collapse of her business and personal life. Ellie opens up about the origins and impact of the On a Mission podcast, navigating devastating setbacks, and what it truly means to rebuild from ground zero. Tune in for raw insights on balancing vulnerability with strength, how to redefine success, and practical tools for growth that anyone can apply, no matter what challenges they face. Don’t miss the opportunity to take the first step towards a more fulfilling life. Book your complimentary clarity call today and discover how Will Polston can help you achieve the success you deserve. 💡 https://willpolston.com/book-a-call/ [https://willpolston.com/book-a-call/] \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Video Chapters 0:00 – Introduction & Guest Welcome 3:56 – Ellie’s Podcasting Journey Begins 6:32 – Lockdown, Identity Loss, and Family Life 8:40 – The Birth of "On a Mission" 11:25 – Rapid Podcast Growth & Surprising Success 14:59 – The Power of Relatable Conversation 17:15 – Podcasting vs. Professional Speaking 18:43 – Behind the Scenes: Relationships Built Through Podcasting 20:28 – Personal Impact and Defining Success 22:18 – The Illusion of Success: “Everything Gone” 26:01 – From Highs to Lows: Business Collapse 34:38 – Losing It All: Personal and Professional Fallout 37:22 – Navigating Trauma and Real-Time Recovery 42:28 – Mindset Tools & Resilience in Hard Times 45:13 – Guilt, Shame, and Integrity 48:44 – Rebuilding: Gratitude, Family, and Basics 54:21 – Ellie’s Health and Biohacking Routine 58:59 – Accountability & Internal Dialogue 1:03:31 – Building Self-Esteem and Confidence 1:07:53 – "On a Mission 2.0" and Future Plans 1:12:00 – Where to Connect With Ellie 1:13:21 – Ellie’s Key to Success: Resilience 1:14:01 – Wrap-Up & Final Thoughts \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Relevant Links For the Viewer and Citations Website - https://www.willpolston.com [https://www.willpolston.com] Instagram - https://instagram.com/willpolston [https://instagram.com/willpolston] Facebook - https://www.facebook.com/willpolstonmih [https://www.facebook.com/willpolstonmih] LinkedIn - https://www.linkedin.com/in/willpolston/ [https://www.linkedin.com/in/willpolston/] Twitter / X - https://x.com/willpolston [https://x.com/willpolston] TikTok - https://www.tiktok.com/@willpolston [https://www.tiktok.com/@willpolston] Check out Ellie's podcast 'On A Mission' by clicking here. [https://onamissionpodcastelliemckay.podbean.com/] About Me: I am dedicated to helping individuals and businesses unlock their true potential through expert coaching and training programs. I'm passionate about empowering others to achieve their dreams and live a life they love. Subscribe for more insights and tips on personal development, productivity, and achieving your goals. Let’s embark on this journey together! Join the free North Star Thinking Community Facebook group by clicking here.

North Star Conversations - Top Business Strategist: Why Following Your Passion Might Be Keeping You Poor! How to Build a Business That Truly Serves You! - Matt Essam | EP 233 Episode Notes In this episode, I sit down with Matt Essam, mindset coach, author, and specialist in supporting creative entrepreneurs. We explore Matt’s personal journey through anxiety, career pivots, and finding meaning beyond business success, revealing how mindset tools can radically reshape both professional paths and personal fulfilment. Gain actionable insights on breaking limiting patterns, uncovering your unique value, and building a life where you can create, prosper, and make a true impact through your work. Don’t miss the opportunity to take the first step towards a more fulfilling life. Book your complimentary clarity call today and discover how Will Polston can help you achieve the success you deserve. 💡 https://willpolston.com/book-a-call/ [https://willpolston.com/book-a-call/] \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Video Chapters 00:00 - Introduction 00:29 - Welcome & Guest Background 01:32 - The Origins of a Mindset Focus 04:15 - Unlocking Inner Dialogue: Lessons from Paul McKenna 07:24 - Health Challenges and Anxiety as a Turning Point 10:13 - Career in Advertising and Shift to Freelance 12:39 - Achieving the Dream vs. Finding Fulfilment 15:13 - The Power of Understanding Your True Motivation 17:47 - Tony Robbins’ Six Human Needs and Matt’s Transformation 20:48 - Why Creatives Need Business Fundamentals 23:14 - The Three Fs: Freedom, Fulfilment, Financial Stability 24:44 - Discovering and Defining Your North Star 25:36 - Impact, Story, and Finding Purpose in Creative Work 27:39 - Bridging the Creativity-Business Gap 28:16 - “Create and Prosper” and Matt’s Books 29:57 - Mindset Lessons from Tony Robbins and Paul McKenna 33:44 - Breaking Patterns and Overcoming Self-Sabotage 39:09 - Why Behaviour Has a Positive Intention 41:39 - Keeping It Real: Personal Battles & Growth 44:51 - Navigating Ongoing Anxiety and Making It Actionable 46:52 - Where to Connect with Matt Essam 48:31 - Lifestyle, Future Focus, and Empowering Creatives 51:17 - Building a Playbook: Strategy vs. Mindset 58:28 - The Power of Non-Verbal Communication 59:19 - Final Reflections & Call to Action 01:00:17 - The Question Creatives Should Ask: How Can I Have More Impact? 01:01:33 - Uniqueness, Story, and Making a Real Difference 01:04:28 - Closing Remarks \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Relevant Links For the Viewer and Citations Website - https://www.willpolston.com [https://www.willpolston.com] Instagram - https://instagram.com/willpolston [https://instagram.com/willpolston] Facebook - https://www.facebook.com/willpolstonmih [https://www.facebook.com/willpolstonmih] LinkedIn - https://www.linkedin.com/in/willpolston/ [https://www.linkedin.com/in/willpolston/] Twitter / X - https://x.com/willpolston [https://x.com/willpolston] TikTok - https://www.tiktok.com/@willpolston [https://www.tiktok.com/@willpolston] Check out Matt's website by clicking here. [https://www.mattessam.co.uk/] About Me: I am dedicated to helping individuals and businesses unlock their true potential through expert coaching and training programs. I'm passionate about empowering others to achieve their dreams and live a life they love. Subscribe for more insights and tips on personal development, productivity, and achieving your goals. Let’s embark on this journey together! Join the free North Star Thinking Community Facebook group by clicking here. [https://www.facebook.com/groups/northstarthinking]

The Secret to Building an International Business Network & Why True Success is All About Values - Paul Whitnell | EP 232 Episode Notes Join me as I delve into a candid conversation with Paul, the president of the British and Irish Trading Alliance (BITA), on this episode of North Star Conversations. Explore how Paul's personal experiences led him to create a thriving network organization focused on trust, values, and the power of community. Discover insights into building meaningful connections and fostering an ecosystem of support and collaborat Don't miss the opportunity to take the first step towards a more fulfilling life. Book your complimentary clarity call today and discover how Will Polston can help you achieve the success you deserve. 💡 https://willpolston.com/book-a-call/ [https://willpolston.com/book-a-call/] \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Video Chapters 00:00 - Introduction 00:43 - Paul Whitnell’s Journey: From Ireland to Founding BITA 03:16 - Building Values: Honesty, Transparency, Passion, and Delivery 05:02 - Creating a Culture, Not Just a Network 06:24 - The Power of Giving in Community 08:20 - What Makes BITA Different: People Who Help People 11:17 - Transforming Business Through ESG and Social Impact 14:13 - The Role of Knowledge Sharing and Mentorship 16:18 - The Birth and Legacy of BITA X (BITA’s Under-35s Initiative) 20:12 - Lessons from Board Membership and Personal Development 22:31 - Opportunities Beyond Business: Awards, Networks, and Recognition 24:16 - International Expansion: From BITA to the Business International Trading Alliance 26:25 - The Influence of Business Leaders and Patrons 29:00 - Evolving Vision and Sustainable Leadership 33:02 - Building Consistent, Values-Driven Chapters Worldwide 36:33 - The Importance of Listening and Investing in Others 37:51 - Turning Conversations Into Successful Business Ventures 39:35 - Secret Sauce: What Happens Between the Events 41:10 - The Challenge and Value of Living BITA’s Values 44:13 - Expanding Beyond Construction: Embracing New Industries 46:19 - Trust, Code of Conduct, and Community Growth 49:02 - The Power of Collective Action: Mellon Educate and Giving Back 50:21 - How to Join and Get Involved with BITA 50:52 - Final Reflections: Be Brave Early \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / / / \ \ \ / Relevant Links For the Viewer and Citations Website - https://www.willpolston.com [https://www.willpolston.com] Instagram - https://instagram.com/willpolston [https://instagram.com/willpolston] Facebook - https://www.facebook.com/willpolstonmih [https://www.facebook.com/willpolstonmih] LinkedIn - https://www.linkedin.com/in/willpolston/ [https://www.linkedin.com/in/willpolston/] Twitter / X - https://x.com/willpolston [https://x.com/willpolston] TikTok - https://www.tiktok.com/@willpolston [https://www.tiktok.com/@willpolston] Check out the BITA website by clicking here. [https://bita.ie/] About Me: I am dedicated to helping individuals and businesses unlock their true potential through expert coaching and training programs. I'm passionate about empowering others to achieve their dreams and live a life they love. Subscribe for more insights and tips on personal development, productivity, and achieving your goals. Let’s embark on this journey together! Join the free North Star Thinking Community Facebook group by clicking here. [https://www.facebook.com/groups/northstarthinking]