Bullying, Budgets & The Youngest Manager in the Herd | Moo Chats Ep. 9

Bullying, Budgets & The Youngest Manager in the Herd | Moo Chats Ep. 9

The previous manager rang in sick to get her hair done somewhere else. The salon was haemorrhaging staff, drowning in complaints, the team had stopped caring and Amy was waking up at 7am every morning bracing for the next sickness text. Into the middle of all that walked Ellie, the youngest manager in the Mooeys herd and, as it turned out, exactly the right person at exactly the wrong time.In this episode, Amy sits down with Ellie, the manager of Mooeys Horsham, for a properly honest conversation about what it actually takes to step into leadership when everything is on fire. Ellie originally applied as a therapist, came in for an interview within hours of seeing the advert, and was promoted to manager during one of the toughest periods Mooeys Horsham has ever been through.They cover what it felt like walking into a salon in self-destruct mode, being bullied by older teammates while trying to lead them, the wild shift from chop chop nail bar back to a salon that actually cares about nail health, the no Sundays rule and why boundaries matter when you're an empath running a team, why kindness with boundaries beats the bulldozer manager every time, the laser room (including a fairly memorable tangent on shaving, PCOS clients and the new laser membership) and the unexpected discovery that Ellie, who failed her GCSE maths, has turned out to be a quiet powerhouse at running budgets and has halved the salon's stock costs.Heartfelt, funny, a bit sweary, and proof that resilience usually looks like turning up again on a Tuesday morning when you didn't sleep on Monday night.🎙️ Mooeys salons: mooeys.co.uk💼 Franchise opportunities: mooeysfranchise.co.uk📩 Want to come on Moo Chats? Get in touch via the links below.🔔 Subscribe so you don't miss the next one. New episodes every two weeks on YouTube, Apple Podcasts and Spotify.

Careers, Motherhood & The Hidden Labour of Running a Business | Moo Chats Ep. 8

Nearly four years at Mooeys, starting as a Saturday therapist when her little boy Ollie was still tiny. Ellie arrived with serious experience behind her, having managed salons in London, worked in HR and recruitment, and built a career she loved. Then motherhood changed everything.Amy sits down with Ellie A, part of the Mooeys operations team, for a conversation that covers what it really feels like to lose your identity when you become a mum and how long it actually takes to find yourself again, the reality of stepping back from ambition when family has to come first, what makes someone a proper Moo and the red flags that end an interview before it has really begun, what operations in a growing franchise business actually looks like day to day, why communication and structure are the things most salons get wrong, what needs to change in the beauty industry and why training standards are letting everyone down, and where Mooeys is heading next. Warm, funny and completely real. Exactly the way we like it. 🌐 Explore more from the world of The Mooeys Group: 💅 Mooeys Salons – Book your treatments at: ⁠⁠www.mooeys.co.uk⁠⁠ [www.mooeys.co.uk] 🐄 Franchise with Us – Ready to own your own Mooeys? Start here: ⁠⁠www.mooeysfranchise.co.uk⁠⁠ [www.mooeysfranchise.co.uk] 💆‍♀️ Mooeys Professional – For therapists who are done using crap wax: ⁠⁠www.mooeysprofessional.co.uk⁠⁠ [www.mooeysprofessional.co.uk] 🧴 Moo Skin – Love the products we use in-salon? Grab yours: ⁠⁠www.mooskin.co.uk⁠ [www.mooskin.co.uk] #MooChats #MooeysPodcast #WomenInBusiness #MotherhoodAndCareer #SalonLife #BeautyIndustry #FranchiseBusiness #OperationsLife #WomenSupportingWomen #RealTalk #BeautyPodcast #WorkingMums #SalonCulture #SmallBusinessUK #BeautyIndustryUK #TeamCulture #HonestyInBusiness #MooeysFranchise

The Wild West of Aesthetics: Safety, Weight Loss Injections & Knowing When to Say No. Moo Chats Ep.7

What does it actually take to trust someone with your face? In this episode Amy sits down with Ruth from Lioness Medical, the aesthetics practitioner who rents a room inside Mooeys Horsham, for one of those conversations that starts with injectables and ends up somewhere much more interesting. Ruth is a registered nurse and nurse prescriber with over 20 years in aesthetics. She started in oncology, moved through cosmetic surgery, built her own clinics, and now delivers highly personalised care across multiple locations. She's the kind of practitioner who says no when something isn't right, and means it. They cover the wild west of the aesthetics industry, the difference between someone who can deliver a treatment and someone who knows what to do when things go wrong, weight loss pharmacotherapy and Amy's own two year journey with it, vitamin injections, the clean girl aesthetic shift, and what to actually look for when choosing someone to trust with your face. Honest, funny, occasionally a bit sweary, and genuinely useful. Find Ruth at www.lionessmedical.co.uk [www.lionessmedical.co.uk] or pop into Mooeys Horsham and pick up a leaflet. 🌐 Explore more from the world of The Mooeys Group: 💅 Mooeys Salons – Book your treatments at: ⁠www.mooeys.co.uk⁠ [www.mooeys.co.uk] 🐄 Franchise with Us – Ready to own your own Mooeys? Start here: ⁠www.mooeysfranchise.co.uk⁠ [www.mooeysfranchise.co.uk] 💆‍♀️ Mooeys Professional – For therapists who are done using crap wax: ⁠www.mooeysprofessional.co.uk⁠ [www.mooeysprofessional.co.uk] 🧴 Moo Skin – Love the products we use in-salon? Grab yours: ⁠www.mooskin.co.uk⁠ [www.mooskin.co.uk]

Anxiety, Grief & Being the Rainbow in the Room | Moo Chats Ep. 6

She grew up in her mum's salon, wanted to be a vet, studied drama, ended up in beauty, and within 18 months of joining Mooeys became duty manager of the Farnham branch. Elicia is the kind of person who makes you feel safe the second she walks in, and this episode explains exactly why.Amy sits down with Elicia, aka Wellbeing Moo, for one of the most honest conversations Moo Chats has had so far.They cover growing up with her mum in the salon and what that did for her understanding of care, the anxiety that started at 15 and worked its way through general anxiety disorder, panic attacks, social anxiety and health anxiety over the following decade, how losing her dad suddenly shifted something in her and ignited a positivity that has never really left, why she deleted social media and what it gave her back, what it actually feels like to hold space for others when you are also managing your own mental health, the difference between toxic positivity and genuine joy, why she gives clients colour straws based on the energy they are bringing in, women in tribes and why we are not designed to do all of this alone, stepping into duty manager after six months with the company and the imposter syndrome that came with it, and her nan who is nearly ninety, still driving, still going to the pub with her girls, and losing people at a rate that means she keeps having to find younger friends.Raw, warm, funny, completely real and one of those episodes that stays with you. Grab a coffee, get comfy, and join the chat. #MooChats #InsideTheHerd #MentalHealthMatters #BeautyIndustry #WomenSupportingWomen If you enjoy these conversations from inside the herd, subscribe so you don’t miss the next episode. 🌐 Explore more from the world of The Mooeys Group: 💅 Mooeys Salons – Book your treatments at: www.mooeys.co.uk [www.mooeys.co.uk] 🐄 Franchise with Us – Ready to own your own Mooeys? Start here: www.mooeysfranchise.co.uk [www.mooeysfranchise.co.uk] 💆‍♀️ Mooeys Professional – For therapists who are done using crap wax: www.mooeysprofessional.co.uk [www.mooeysprofessional.co.uk] 🧴 Moo Skin – Love the products we use in-salon? Grab yours: www.mooskin.co.uk [www.mooskin.co.uk]

The Nail Queen, the Axolotl & Everything You Need to Know About Your Nails | Moo Chats Ep. 5

A daily Gail's iced latte. A chocolate croissant. A bath every single evening. A shrimp jar. An orange axolotl called Paprika. And quite possibly the most knowledgeable person in the building when it comes to nails.Amy sits down with Sage, aka Crafty Moo, the overlay wizard and e-file ninja who is about to play a huge role in elevating nail training across the entire Mooeys herd.They cover how Sage fell into nails almost by accident after wanting to do makeup, why working alone post lockdown was quietly destroying her mental health and what coming into a salon did for her, the honest reality of comparisonitis and why the beauty industry's habit of publicly bashing each other's work online makes her furious, everything you actually need to know about overlays, builder gel, infills, lifting, greenies and why prep is the most underrated part of any nail treatment, how nails have evolved from shellac to builder gel and where they are going next, the nail trend she hopes never comes back, what Mooeys could do to genuinely set trends rather than just follow them, and the iridescent chrome lilac nail combination that is stopping people in the street.Plus tank therapy, Sunday roast ambitions, a cheeky Nandos, and why Paprika the axolotl gets the occasional shrimp as a treat. If you enjoy these conversations from inside the herd, subscribe so you don’t miss the next episode. 🌐 Explore more from the world of The Mooeys Group: 💅 Mooeys Salons – Book your treatments at: ⁠www.mooeys.co.uk⁠ [www.mooeys.co.uk] 🐄 Franchise with Us – Ready to own your own Mooeys? Start here: ⁠www.mooeysfranchise.co.uk⁠ [www.mooeysfranchise.co.uk] 💆‍♀️ Mooeys Professional – For therapists who are done using crap wax: ⁠www.mooeysprofessional.co.uk⁠ [www.mooeysprofessional.co.uk] 🧴 Moo Skin – Love the products we use in-salon? Grab yours: ⁠www.mooskin.co.uk⁠ [www.mooskin.co.uk]