NOT FRAGILE PODCAST
EPISODE SUMMARY A five-star review is a $500 lead. And most home service businesses are leaving them on the table because they wait too long to ask — or never ask at all. In this solo episode, Sabrina makes the case that reviews are the cheapest, most effective lead generation tool in home services, and then hands you a done-for-you system to capture them in four minutes per job. The framework is simple: TAR. Timing, Asking, Responding. Same-day text, not a week-later email. Language that sounds like you, not corporate copy. And a response to every single review — five-star, one-star, and everything in between — within 48 hours. Sabrina shares exactly how Mover and Maids of Mover automate this, what Ashley Rayon Smith of Spartan Roof Construction did to get 600+ five-star Google reviews with zero under five stars, and why the compounding effect of reviews is the one marketing channel that never shows up as a negative on your P&L.
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