ASC Leadership - How to Drive Culture & Patient Safety l Custom Surgical Partners, Inc.

ASC Leadership - How to Drive Culture & Patient Safety l Custom Surgical Partners, Inc.

In this episode of Operationally Speaking, we sit down with award-winning ASC administrator Beth Russell of the Knoxville Orthopedic Clinic. Beth shares her journey from bedside surgical tech to managing multiple surgery centers and hospital orthopedic departments.We dive deep into the philosophy that has driven her centers to win the Leapfrog Top ASC award for five consecutive years: putting your people first. Beth explains how transparency, celebrating your team, and fostering an environment of trust can improve staff retention and, ultimately, patient care. Whether you are a new manager or a seasoned administrator, this conversation provides actionable "pearls" on driving culture, improving communication, and creating a workplace where your team truly wants to be.Timestamps0:00 Introduction and Guest Welcome0:47 Beth Russell’s Career Journey: From Surgical Tech to Corporate Leadership2:37 Achieving Leapfrog Success: The Importance of Staff Culture3:51 Philosophy: Putting People First to Drive Patient Outcomes5:37 Strategies for Transparency and Open-Door Management6:24 Celebrating the Team: Small Gestures with Big Impact7:38 Building Trust in New Leadership Roles9:50 Retention Pearls: Using Social Media to Showcase Camaraderie12:17 Balancing Business Dashboards with Staff Touchpoints14:51 Handling Difficult Situations and Cultural Fit17:44 The Power of Communication and Problem Solving22:15 Final Takeaways: Building Cohesiveness Through Basic PrinciplesLearn more about Custom Surgical Partners, Inc. below!Website - https://www.customsurgicalconsultants.com/Facebook - https://www.facebook.com/CustomSurgical/LinkedIn - https://www.linkedin.com/company/custom-surgical/Instagram - https://www.instagram.com/customsurgicalpartners/

Meet Tina: From Bedside Nurse to Premier ASC Industry Leader l Custom Surgical Partners, Inc.

In this special flip-the-script episode of Operationally Speaking, we are changing things up! Usually, our host is the one asking the questions, but today, our producer Zach Shull steps out from behind the scenes to interview the driving force behind Custom Surgical Partners.Tune in as Tina shares her incredible journey through the Ambulatory Surgery Center (ASC) and office-based surgery space. From starting out as a bedside nurse to becoming a clinical geek with a doctorate, an MBA, and multiple industry integrations under her belt, Tina opens up about her career, her passion for free healthcare education, and her personal life as a proud mom and grandmother.Whether you are a surgeon, nurse manager, administrator, or surgical tech, this episode delivers inspiring leadership advice, a look into the nationwide growth of Custom Surgical Partners, and a blueprint for what it takes to level up your career.Timestamps0:00 - Welcome to a Different Kind of Episode!0:41 - Meet Your Producer: Zach Shull & ConnectMe Marketing1:35 - Flipping the Script: Interviewing Tina2:15 - Tina’s Journey: From Bedside Nursing to the ASC World3:38 - A Geek for School: Degrees, Leadership, and Continuous Learning6:14 - Balancing a Growing Career and Raising a Family7:02 - Transitioning from Center Management to Consulting8:32 - The Value of Having Worked Every Role in an ASC9:21 - The Evolution of Custom Surgical Partners & Nationwide Growth12:51 - Overview of Services: Development, Compliance, and Management14:42 - ASC Online Courses & Leadership Education15:23 - Why We Started the Operationally Speaking Podcast17:36 - Who is This Podcast For? 19:43 - How We Pick Episode Topics & Upcoming Mailbag Segments22:50 - Behind the Scenes: Disney, Family, and Beach Vacations25:27 - Words of Wisdom for Aspiring Leaders: "Be Fearless"27:46 - Connect with Us and Subscribe!Learn more about Custom Surgical Partners, Inc. below!Website - https://www.customsurgicalconsultants.com/Facebook - https://www.facebook.com/CustomSurgical/LinkedIn - https://www.linkedin.com/company/custom-surgical/

The Quad A Way: Balancing Rigor and Reason l Custom Surgical Partners, Inc.

In this episode, Tom Terranova, CEO of QUAD A, joins the podcast to discuss the delicate balance between regulatory rigor and practical reasoning in outpatient healthcare accreditation. Discover the fascinating history of QUAD A and learn how their unique, peer-collaborative approach prioritizes long-term patient safety over punitive measures. The conversation breaks down the critical operational differences between Office-Based Surgery (OBS) suites and Ambulatory Surgery Centers (ASCs), including how to navigate complex Life Safety Codes. Finally, get an exclusive inside look at QUAD A’s newly launched MedSpa and Wellness accreditation program, designed to bring standardized safety metrics to a booming, rapidly evolving industry.Timestamps00:00 [https://www.youtube.com/watch?v=vQJmc4sfJB4] - Introduction & Tom Terranova's Background03:03 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=183s] - History of QUAD A & The Shift to Outpatient Surgery09:13 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=553s] - What Sets QUAD A Apart: Peer Collaboration & Safety15:45 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=945s] - Data Collection, Safety Studies, & Risk Reduction20:51 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=1251s] - Comparing Office-Based (OBS) vs. ASC Programs23:40 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=1420s] - Structural Nuances & Life Safety Codes (NFPA 101)29:41 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=1781s] - Launching the New MedSpa & Wellness Accreditation33:14 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=1994s] - Common Deficiencies: Documentation & Staff Turnover35:20 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=2120s] - The Importance of Local & State Regulatory Compliance38:10 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=2290s] - Future Trends in Ambulatory Care & Quality Metrics41:45 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=2505s] - Open-Source Safety Manuals & Educational Resources43:50 [https://www.youtube.com/watch?v=vQJmc4sfJB4&t=2630s] - Outro & Contact Information

Accreditation Reimagined: A New Mindset with DNV l Custom Surgical Partners, Inc.

In this episode of Operationally Speaking: All Things ASC, we dive deep into the world of accreditation and quality management with three leading experts from DNV Healthcare. We move beyond the traditional "check-the-box" mentality to explore how a partnership-based approach to accreditation can transform patient safety and operational efficiency in Ambulatory Surgical Centers. Our guests share their extensive experience in navigating the complexities of the healthcare landscape, discussing the integration of ISO 9001 standards and the importance of building consistent, reliable systems that support long-term success. Meet the Guests: Crystal Green – Ambulatory Surgical Sales Manager at DNV Healthcare. Crystal brings over a decade of experience partnering with healthcare organizations to advance patient safety, quality, and performance through accreditation and ISO-driven improvement. She also offers unique leadership experience at the intersection of healthcare, energy, and equity, and serves as Co-Chair of the DNV Black Employee Network, where she is deeply committed to mentorship and developing future talent. Samantha (Sam) Smith – ASC Sales Manager at DNV Healthcare. A trusted partner to ASC leaders, Sam has over a decade of client-facing experience working alongside C-suite and executive decision-makers. She is recognized for her ability to navigate complex environments and align quality improvement strategies with real-world operations. As a mother, she brings the unique perspective that true stability is built on consistency, trust, and clear systems rather than simply checking a box. Michelle Coalson – Manager for ASC Accreditation at DNV Healthcare. Joining DNV in 2016, Michelle remains active as a Clinical and Generalist Surveyor, Team Lead, and System Team Lead. With over three decades of healthcare leadership and quality improvement experience, she is profoundly passionate about patient safety and the quality of care. Learn more about DNV Healthcare by visiting https://www.dnv.us/supplychain/healthcare/asc-accreditation-service-dnv/?utm_source=ASC_CustomSurgical_podcast&utm_medium=external_newsletter&utm_campaign=LS_HL_NAM_26Q2_WBNR_ASCC_US_DNV_ASC_ACCREDITATION_PODCAST&utm_term=ASCAccreditation_Podcast_External&utm_content=customsurgical Timestamps 00:00:00 [https://www.youtube.com/watch?v=wckzMjpfaF4] Intro and Welcome to Operationally Speaking: All Things ASC 00:00:13 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=13s] Meet the Guests: Samantha Smith and Crystal Green from DNV Healthcare 00:00:44 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=44s] DNV's History and Mission: From Maritime Safety to Healthcare Accreditation 00:02:12 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=132s] The Goal of Accreditation: Moving Beyond a Check-the-Box Mentality 00:04:19 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=259s] DNV’s Collaborative Approach: Building Partnerships with ASCs 00:05:44 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=344s] Education and Awareness: Helping ASCs Understand Requirements 00:07:33 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=453s] The DNV Survey Experience: Focus on Patient Safety and Quality 00:12:14 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=734s] Standardizing Processes: The Importance of a Quality Management System 00:15:16 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=916s] DNV’s Specific Standards for ASCs 00:19:10 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=1150s] The Benefits of ISO 9001 Integration 00:23:44 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=1424s] Preparing for a Survey: Tips for ASC Leaders 00:27:07 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=1627s] Ongoing Support and Resources from DNV 00:30:16 [https://www.youtube.com/watch?v=wckzMjpfaF4&t=1816s] Final Thoughts and How to Connect with DNV Learn more about Custom Surgical Partners, Inc. below! Website - https://www.customsurgicalpartners.com/ [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbl9SNlIxbkxtR3RXYVdBeTdieXBLZFZVWWM4UXxBQ3Jtc0tuZnQ2N1JSSjZMekx5RFlCaW1iRGNFOVFnZGE1bWJuNWNMTGc0ZVBFMVZnR3VQcFZxVkNlekp1MTdEVWdMd01tTTJsOWdXWjBCSkFvQ0h5ZWJUN1E5blV0a3YtOW51MGI4VGZweC03aFNNQU5DaFVtcw&q=https%3A%2F%2Fwww.customsurgicalpartners.com%2F&v=wckzMjpfaF4]

VISI Suites with Phil Heflin l Operationally Speaking

In this episode, Tina DiMarino sits down with Phil Heflin, the National Sales Director for Custom Surgical, to discuss the innovative Vizy Suites model for office-based surgery. They explore how these customized suites offer a cost-effective and regulatory-compliant alternative to traditional Ambulatory Surgery Centers (ASCs), specifically tailored for ophthalmology practices. Phil shares insights into the feasibility process, the significant cost savings for surgeons, and the long-term management support Custom Surgical provides. Discover why office-based surgery is becoming the future of clinical care and how Custom Surgical’s two decades of expertise can help your practice transition.Chapter Timestamps00:00:00 [https://www.youtube.com/watch?v=HuMsqMO3UKg] - Introduction of Phil Heflin and Custom Surgical00:01:49 [https://www.youtube.com/watch?v=HuMsqMO3UKg&t=109s] - Defining the Vizy Suite Model and its regulatory standards00:03:59 [https://www.youtube.com/watch?v=HuMsqMO3UKg&t=239s] - Feasibility studies: Payor mix, volume, and floor plans00:06:15 [https://www.youtube.com/watch?v=HuMsqMO3UKg&t=375s] - Cost comparison: Vizy Suites vs. traditional ASCs00:08:08 [https://www.youtube.com/watch?v=HuMsqMO3UKg&t=488s] - Management, compliance, and clinical support packages00:09:47 [https://www.youtube.com/watch?v=HuMsqMO3UKg&t=587s] - Why office-based surgery is the future of ophthalmology00:13:36 [https://www.youtube.com/watch?v=HuMsqMO3UKg&t=816s] - The Custom Surgical team’s experience and industry expertise00:15:10 [https://www.youtube.com/watch?v=HuMsqMO3UKg&t=910s] - Closing thoughts and how to get startedLearn more about Custom Surgical Partners, Inc. below!Website - https://www.customsurgicalconsultants... [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbmFNN1NrdjNZTWc2MG9qTU5yUzJUTzgwUFFMUXxBQ3Jtc0trcVhpM2x5b3A4ZjV2OHQ0ZWpvUDdLZlp6a2R5QXBnSFFwUEtQWFZpd256b1g4WXp6MVF2NThhNXc1S3FjYzBNSXBlcExUdjFPaGtPTEdqZ3c0UDd2WVlJNlJXQ1cxMTJVUl9iN0RyWndRZnFhbWlCTQ&q=https%3A%2F%2Fwww.customsurgicalconsultants.com%2F&v=HuMsqMO3UKg]Facebook -   / customsurgical   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbnRTdHRRZ2cyalZ5VU9MTThRd0dqS0VJeEhEQXxBQ3Jtc0tsNl92T01FNUZqcFhLbnpRSElSN084YkVsVFZaaHBlMmRwcHF0NFAtZE4xWjY2QjVZVUd5YnFubmhCbTBJZDdjOWQ5OXVZTjhKcWE2Tks4TmhZUndJbnpFMnFIQTB4NVozSXBLWV9tejV6eEd5T0Jpbw&q=https%3A%2F%2Fwww.facebook.com%2FCustomSurgical%2F&v=HuMsqMO3UKg]LinkedIn -   / custom-surgical   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbmlUNXdwVWs5V00tMUNaU0F6S2djZ2xvY2poZ3xBQ3Jtc0ttdUZMODlwN2RJNlNBUlg3T18tM0NadnBXbTJaYldxQ3JWOF9LSlo3RDJMQVk2QUFhN2NuZUFBWkJuZXhPWkFBTzZIeWpQWkFFNjVWbWlUenVxOEZ4ZllxZWlpQnJHZmpiLS0xX1BQNjFIanFmTzY2aw&q=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustom-surgical%2F&v=HuMsqMO3UKg]Instagram -   / customsurgicalpartners   [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbG9kV2RRTmN2NnJWT0x5d3lOZlZES3doVDRqUXxBQ3Jtc0tueXhoVUhBb1hESVpNZkwtWGhjdFV6ZHJaTHRUNnp6WWZ3b2ZMNkZyWUNhTzNtT2M3UkxCeDV3X2dTX3ZMT09nRXhFMzRkeXVJZzVSZVE0U3NhR2hpYjFYa1FGR1B2OUoxbldUdlBiajZ4VGdWVkJKZw&q=https%3A%2F%2Fwww.instagram.com%2Fcustomsurgicalpartners%2F&v=HuMsqMO3UKg]TikTok - https://www.tiktok.com/customsurgical... [https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqa1ZxWmEybFkyNGxjWEJZMWZRTzNCUWJhNS11QXxBQ3Jtc0tsQzkxS192REQ3UVBiQ0ZCTDRSLUc3ek9mY1pUYWhSczV2X0Y5MW16eTFWUXo1cjlDRUE5c0R0bEdLNlZvUlBWYlBWUThsVElzRnl5Q0hEQU83MTJTaEs3RWZGbndWUUljVThtaWpFMDNqaFJsNTZMVQ&q=https%3A%2F%2Fwww.tiktok.com%2Fcustomsurgicalpartners&v=HuMsqMO3UKg]