Tactics

Sam Armstrong: Scaling Through Influence

31 min · 13. touko 2026
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Sam Armstrong, VP of Sales for North America at Five Star Bath, knows how to build trust and scale up excellence among sales team, even while navigating the tricky franchise model. It's all about building influence when you don't have direct authority, he says. Sam shares why most teams blame the wrong problems (hint: it’s not the leads), why scripts can quietly kill performance, and how small coaching moments can completely change a salesperson’s trajectory. Plus, he'll explain his “Sales Coffee” system—a simple but powerful ritual that keeps a distributed team aligned, motivated, and improving every day.

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