The AI&Work Chronicle
Steady jobs are quietly turning into gig work Let me start with the story that should worry the most people. The Guardian looked at how AI is reshaping work, and the pattern is sometimes subtler than a clean layoff. The job survives, but it gets chopped into gig work. The example is Klarna. The company cut hundreds of customer service jobs in 2024 for an AI chatbot, then brought humans back a year later. The catch is how. It rehired them as contractors in what its CEO calls an “Uber type of set-up” [https://www.theguardian.com/technology/2026/jun/18/ai-threatens-gig-work-rise], where the bot handles the easy questions and gig workers take the hard ones. Researchers in the piece argue that companies often keep the work but dismantle the full-time role around it, mostly to save money. Listen on Apple Podcasts [https://podcasts.apple.com/us/podcast/the-ai-labor-report/id1896663061] The benefits go first, and desk workers like customer service agents, copywriters, and analysts feel it soonest. The Guardian article illustrates the scale of the issue in numbers: A recent survey [https://www.upwork.com/resources/freelancing-stats] from Upwork found that about 60 million Americans, or 39% of the workforce, already perform freelance or gig work either full-or part-time. That number is expected to jump to 86 million – about half of the workforce – by 2027, according to Statista [https://www.statista.com/statistics/921593/gig-economy-number-of-freelancers-us/#:~:text=This%20statistic%20shows%20the%20number,of%20the%20total%20U.S.%20workforce.], a global data intelligence platform. The largest and fastest-growing segment is not rideshare drivers or delivery couriers, but knowledge workers: customer service agents, copywriters, financial analysts, paralegals, writers and coders. Once workers are classified as contractors, rather than employees, “you have the rolling back of generations of hard-won workplace protections,” says Alexandrea Ravenelle, a sociologist at the University of North Carolina at Chapel Hill and author of Hustle and Gig: Struggling and Surviving in the Sharing Economy. “Literally stuff that our great-grandparents died for, all of those protections are gone.” I write about this trend in my Future Forwarded Substack [https://futureforwarded.substack.com/] series of articles: “The Jenga Job: How AI Will Dismantle Work One Task at a Time [https://futureforwarded.substack.com/p/the-jenga-job-how-ai-will-dismantle],” “I Know Why the Caged Contractor Sings: How Contractor Job Loss Is the First Warning of an AI Labor Crisis [https://futureforwarded.substack.com/p/i-know-why-the-caged-contractor-sings],” and “The AI Tipping Point: How Mass Contractor Income Loss Ushers Recession [https://futureforwarded.substack.com/p/the-ai-tipping-point-how-mass-contractor].” Skipping AI now carries a real cost Here is a number that lands close to home. New Gallup research finds that tech workers who use AI at least monthly face about a 6% chance of being laid off, while those who use it less face about 18%. That is triple the risk [https://www.bostonglobe.com/2026/06/18/business/tech-workers-who-dont-embrace-ai-face-triple-the-layoff-risk-gallup-finds/]. The estimate comes from a February survey of more than 23,000 U.S. workers, and the gap held even after accounting for age, education, and industry. The same pattern shows up outside tech, though smaller. One detail stands out. Only about 1% of laid-off workers blamed AI directly, so the shift is happening quietly. Using these tools regularly is starting to look like job insurance. Wix trims about a fifth of its staff Now a quick one that fits the trend. The web-platform company Wix plans to cut roughly 1,000 jobs, about 20% of its workforce [https://intellizence.com/insights/layoff-downsizing/major-companies-that-announced-mass-layoffs/], after a weak quarter and rising AI costs. The company points to efficiency. The workers see the bill landing on them. BUY NOW! [https://wimdodson.gumroad.com/l/gods_in_the_machine?_gl=1*19da5a0*_ga*MTEwMjE2MDkwMy4xNzc2OTY4MDQy*_ga_6LJN6D94N6*czE3NzY5NjgwNDEkbzEkZzEkdDE3NzY5NjgxNzIkajU5JGwwJGgw] Get the NEW Book that exposes the Narratives Tech uses to build its AI Empire. $4.95 flat fee for Kindle, Nook, Tablets, and Mobile. No subscription required.3.5-hr reading time. Paytm cuts 400 jobs and opens 4,000 more Over in India, two things are happening at once. The fintech company Paytm is cutting about 400 roles while opening around 4,000 new ones [https://intellizence.com/insights/layoff-downsizing/major-companies-that-announced-mass-layoffs/] tied to AI and merchant growth. So the work here is shifting rather than vanishing. The roles are being swapped for AI-fluent ones. If you can work alongside the tools, the door stays open. India’s offices race to write AI rules Here is the quieter side of all this. Across India, companies are scrambling to write rules for how workers use AI. The worry is that an employee might paste customer data or a contract into a public chatbot. Under India’s data-protection law, that can carry steep penalties [https://legistify.com/blogs/ai-use-policy-employees/]. So inside many offices there is now a second worry beyond layoffs. It is how employees are allowed to use AI without creating a legal problem for the company. BUY NOW [https://wimdodson.gumroad.com/l/invasion_ai?_gl=1*g1iey2*_ga*OTc1NjU2NTcyLjE3NzQwMzA3NjM.*_ga_6LJN6D94N6*czE3NzQwMzMyMjUkbzIkZzEkdDE3NzQwMzQ2ODgkajYwJGwwJGgw]! Get the book that examines how the AI invasion already happened. You just weren’t invited. $9.95 flat fee for Kindle, Nook, Tablets, and Mobile. No subscription required. 2-hr reading time. A more sanguine view from the top I will end with the other side of the table. The World Economic Forum gathered six business leaders to talk through AI and talent [https://www.weforum.org/stories/2026/01/how-ai-will-affect-work-in-different-industries/]. Their message leans toward redesign rather than cuts, with skills aging fast and roles shifting instead of disappearing. Take it for what it is, the view from the executive chair. Put it all together and the through-line holds. AI is reshaping who keeps steady work, and the people who learn the tools are landing on the safer side of the line. The AI/Labor Report is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Get full access to The AI&Work Chronicle at ailabor.substack.com/subscribe [https://ailabor.substack.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]
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