Customer Experience AND Employee Experience with Lauren Kershner

Customer Experience AND Employee Experience with Trent Carrier

In this episode, executive leader Trent Carrier shares why trust is the foundation of both strong teams and strong businesses. We explore how care and accountability work together, why the best leaders coach to outcomes instead of micromanaging, and how investing in people creates a ripple effect that extends to customers, culture, and long-term success.

Customer Experience AND Employee Experience with Chris Johnston

This week, April sits down with Adoreboard founder and CEO Chris Johnston to explore the connection between trust, emotion, customer experience, and business performance. From building a startup through multiple pivots to helping global brands turn feedback into action, Chris shares why the smallest insights often create the biggest impact and how listening well can transform both people and organizations.

Customer Experience AND Employee Experience - April's Story

In this solo episode, April shares her journey from weddings to YETI, woom and now AND. She share the lesson that changed everything: customer experience and employee experience are inseparable. She breaks down the moments that shaped her career, the connection between thriving teams and loyal customers, and the tangible steps leaders can take to build organizations where both people and performance thrive.

Customer Experience AND Employee Experience with Lauren Kershner

In this episode, April sits down with hospitality entrepreneur Lauren Kershner to explore the powerful connection between customer experience and employee experience. From building multiple thriving businesses in Sonoma wine country to creating a culture centered on generosity, community, and daily family meals, Lauren shares how investing in people creates a ripple effect that touches customers, teams, and entire communities. Together, they discuss leadership, hospitality, the power of gathering around a table, and why sometimes the simplest practices create the most meaningful impact. A conversation full of heart, wisdom, and a reminder that when we care deeply for our people, everyone thrives.

Roots AND Wings with Shelley Seale

In this episode, writer, author, and storyteller Shelley Seale shares her journey from a traditional upbringing to a life intentionally built around creativity, travel, purpose, and impact. Together, we explore reinvention, finding the courage to listen to your inner voice, and the power of embracing the parts of yourself that make you different. A conversation about honoring your roots, spreading your wings, and refusing to bury your light.