2026 E3 - The Power of the Net Promoter Score: Predicting Practice Success and Building Patient Loyalty

2026 E5 - Higher Pay, Higher Stakes: Preparing Your Practice for New Grad Wage Growth

New graduate physiotherapist wages are on the rise — and over the next five years, that shift is going to reshape private practice in Australia. In this episode, Jeremy and James unpack what higher wages mean for employers and employees alike, and why the answer isn't just "pay people more" — it's building the productivity, accountability, and systems to make it sustainable. Key Takeaway: Higher wages are good for the profession, but they only work if practices lift productivity and accountability alongside them. Get the mentoring, expectations, and KPI tracking right, and rising wages become a forcing function for a more professional, more sustainable industry — for employers and new grads alike. Enjoyed this episode? Share it with a colleague who's thinking about their next hire.

2026 E4 - Why Are We So Obsessed With 30-Minute Consults?

Few topics in physiotherapy provoke more heated debate than consult length — and in this episode, Jeremy and James dive headfirst into it. Is the 30-minute follow-up consult a clinical necessity, or has it simply become an unquestioned default? They unpack why the real conversation should centre on hourly rate rather than arbitrary time blocks, how 20-minute consults can deliver genuine value for the right presentation, and why sharpening your clinical efficiency isn't a compromise — it's a professional skill. Whether you're a clinician, a practice owner, or somewhere in between, expect to be challenged. Fair warning: some of you will be triggered.

2026 E3 - The Power of the Net Promoter Score: Predicting Practice Success and Building Patient Loyalty

In this episode of The Art and Science of Physio, Jeremy and James explore the Net Promoter Score (NPS), a highly validated tool used to predict the future success of a physiotherapy practice. Unlike "lag" indicators that look backward, the NPS acts as a future projector by asking patients one simple question: how likely they are to refer a friend or family member on a scale of 0 to 10. The hosts break down the startling data behind what the scores mean in regards to referrals, return business and they warn against the "danger zone" of merely satisfied clients. Listeners will learn practical strategies for collecting unskewed data, and the "game-changing" second question that uncovers exactly how to move patients from being satisfied to becoming loyal advocates.

2026 E2 - Is Hiring International Physios Worth It? The Good, the Bad & the Reality

In this episode of The Art and Science of Physio, Jeremy Hobbs and James Schomburgk unpack the realities of hiring overseas-trained physiotherapists in Australia. With new registration pathways creating both opportunity and confusion, they explore the benefits, risks, and practical considerations for practice owners — including the evolving APEP pathway, the challenges of the Trans-Tasman route, and what true clinical readiness looks like. Whether you’re recruiting internationally or navigating registration as an overseas physio, this episode offers clarity, real-world insights, and guidance to help you make safer, smarter decisions.

2026 E1 - Staying Out of AHPRA’s Spotlight: Ethics, Boundaries & Risk in Modern Physiotherapy with Tom Hindhaugh

In this episode of The Art and Science of Physio, we’re joined by highly experienced physiotherapist and former APA Victorian Branch President Tom Hindhaugh to unpack the realities of ethical practice in modern physiotherapy. Drawing on his work with AHPRA notifications, professional standards panels, and practitioner education, Tom explores the most common ethical blind spots facing clinicians and practice owners — from consent and documentation, to billing practices, boundary violations, and workplace relationships. This conversation is a must-listen for any physio wanting to protect their patients, their practice, and their registration.