The CX Podcast

Podcast by Rhian Huxtable & Richard Knight

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Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.

Kaikki jaksot

50 jaksot

CX stuff that matters in 2023

In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority.

23. tammi 2023 - 20 min

Get your jolly pants on!

It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

5. joulu 2022 - 19 min

It’s Stroptober!

This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

28. loka 2022 - 18 min

Great EX means great CX!

Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

26. elo 2022 - 12 min

Holiday time! CX in the summer months

This month Richard and Rhian warble about the summer and holidays' impact on cx. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

26. heinä 2022 - 12 min

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