Series 1, Episode 5: Understanding Customer Data Insights

Series 1, Episode 5: Understanding Customer Data Insights

In this episode Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.  ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Season 2, Episode 2: More Than A Green Dream

In this episode, we discussed the growing importance that consumers are placing on the green credentials of lenders, and how both the individual borrower and the organisation can benefit in the long term. Richard Carter, Executive Chair, from EQ Credit Services is joined by Alex Mollart from Tandem Bank. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Season 2, Episode 1: All Unique

In this episode we focus on the diverse needs of borrowers, and how the importance of flexible and innovative technology, such as Open Banking, can support them. Richard Carter, Executive Chair, from EQ Credit Services is joined by Louis Rix, CEO from 247 Money. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Season 1, Episode 4: Supporting Vulnerable Customers and Staff

In this episode we focus on vulnerability and the changing needs of both customers and members of staff, as a result of the pandemic. Stuart Simpson from EQ Benefactor is joined by Amanda Rochford, the Head of Customer Accessibility & Inclusion from EQ. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

Season 1, Episode 3: Adapting to Regulatory Change

In this episode we focus on the challenges of adapting quickly to regulatory change and the roles of people, process and technology. Martin Kisby, Director of Compliance from EQ Credit Services is joined by Steve Peacock, Chief Risk Officer from Oplo. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.