the human enterprise

Jim Kalbach: the experience designed

38 min · 12. heinä 2019
jakson Jim Kalbach: the experience designed kansikuva

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Jim Kalbach (@jimkalbach) is one of the co-creators of Customer Experience (CX) and Journey Mapping. He's author of "Mapping Experiences" and current head of CX at the incredible online collaborative platform Mural. In this Episode we talking about why visualization is an important strategic and tactical tool, and how the companies with the best customer experiences use it to define their brand and delight their customers.

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jakson Erica Volini: Capital Human in human capital kansikuva

Erica Volini: Capital Human in human capital

Erica Volini, (@erica_volini) is Head of the Human Capital practice at Deloitte Consulting. Erica is a graduate of Cornell’s Industrial & Labor Relations program, focussing on how organizational dynamics drive productivity and value. At Deloitte she helps leaders solve their most complex and pressing human capital issues from navigating the future of work to enabling the digital organization—all centered around how to optimize the intersection of the workforce and business performance. In this discussion we explore how to quantify the "human" value in a world driven by technology and shareholder value. Erica brings a deeply human and emotional perspective to the hard and clear task of driving business value and transformation. This is all about "Capital Human" in human capital.

28. elo 201939 min