The talking tin with James Royal-Lawson

Final call

6 min · 6. marras 2023
jakson Final call kansikuva

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The experience of a delayed flight highlights the wider impact of poor service design. With an air of authority and accuracy, the departure board said that the gate to for my flight would be shown at 19:27. Not 19:15, not soon, but nineteen twenty seven. "Relax" it said on the screen. "We've got this covered" the screen reassuringly implied. ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

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jakson Digital design is conflicted kansikuva

Digital design is conflicted

In digital design, we are conflicted between thinking fast and slow, and between caring and causing harm. I'll explain what is happening, why it is happening, and what we can do to correct it. I'll also give you some concrete advice about checking how appropriate your speed is. The article that this episode is a reading of contains many links to references. I recommend that you visit Digital design is conflicted [https://beantin.net/digital-design-is-conflicted/] and look at the links. Sound credits: Glass breaking [https://freesound.org/people/Ruben_Uitenweerde/sounds/486166/] by Ruben Uitenweerde (CC BY 3.0 DEED) Female snoring [https://freesound.org/people/blouhond/sounds/360423/] by Blouhond (CC BY-NC 4.0 DEED) Breathing, calm, mouth exhale [https://freesound.org/people/giddster/sounds/336532/] by Giddster (CC0 1.0 DEED) ---------------------------------------- Hosted on Acast. See acast.com/privacy [https://acast.com/privacy] for more information.

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