The Warehouse Underground Podcast

Ep #45 Billy Malady: Head of Operations. Speaker. Author

45 min · 22. kesä 2026
jakson Ep #45 Billy Malady: Head of Operations. Speaker. Author kansikuva

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Billy Malady has been a leader in distribution operations for over 15 years and at all levels; from the boardroom to the warehouse break room.  Always cool to chat with folks who have that full end to end perspective.  He's "fixed" a lot of operations but not in the ways you may think.  Check out his new book today "Nobody Told Me It Would Be Like This: 100 Stories from the Frontline of Operations & Customer Care." [https://www.amazon.com/Nobody-Told-Would-Like-This/dp/B0GYVYSQ1H] -Why is there such a perceived gap between where execs think their ops teams should be vs. where the ops team sees themselves? -In articles you've been in you state "the foundation and the fixes to problems in distribution are always the same."  Why is this? Lots of Shop Talk in this episode about operations!

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jakson Ep #45 Billy Malady: Head of Operations. Speaker. Author kansikuva

Ep #45 Billy Malady: Head of Operations. Speaker. Author

Billy Malady has been a leader in distribution operations for over 15 years and at all levels; from the boardroom to the warehouse break room.  Always cool to chat with folks who have that full end to end perspective.  He's "fixed" a lot of operations but not in the ways you may think.  Check out his new book today "Nobody Told Me It Would Be Like This: 100 Stories from the Frontline of Operations & Customer Care." [https://www.amazon.com/Nobody-Told-Would-Like-This/dp/B0GYVYSQ1H] -Why is there such a perceived gap between where execs think their ops teams should be vs. where the ops team sees themselves? -In articles you've been in you state "the foundation and the fixes to problems in distribution are always the same."  Why is this? Lots of Shop Talk in this episode about operations!

22. kesä 202645 min
jakson Ep #43 The Raymond Corporation, Derrick Miller Senior Sales Manager kansikuva

Ep #43 The Raymond Corporation, Derrick Miller Senior Sales Manager

Work in distribution? Then you know Raymond products. But I had the chance for a second time to learn so much more about them chatting with Derrick Miller, Senior Sales Manager.  Amazing episode to learn not just about the value they bring, but how they think like, connect with, and understand the operational realities of distribution! -What is the feedback Raymond receives from ops leaders everywhere about what they REALLY want/need? -How have you become so deeply engrained in ops everywhere and what solutions and services have you molded to provide the best for ops leaders? -What do you do with the surge of data you're now able to put at the fingertips of ops leaders? -Should everyone jump on the "robots train"?

8. kesä 202644 min
jakson Ep #42 Zimark | Smart Pallet Tracking for Warehouses & 3PLs with Hilla Herzog Manor kansikuva

Ep #42 Zimark | Smart Pallet Tracking for Warehouses & 3PLs with Hilla Herzog Manor

Hilla Herzog Manor is the VP Strategy @ Zimark | Smart Pallet Tracking for Warehouses & 3PLs. And they have built and are building some amazingly valuable warehouse tools for operators. Cameras on forklifts tracking movement into bins and in the facility? Yes please. Shipping control cameras at the dock compiling proof of loads. Yup. Vision to one day rid all operations of manual scanning? YES PLEASE! This is just scratching the surface too. Great episode to listen to and find out more! These guys are inside the warehouses building their solutions from real feedback from real people working there. Because they know the truth: The best feature in the world is worthless if the forklift operator ignores it.

11. touko 202644 min