Why governing AI is the next management challenge

Proactive Microsoft license management: From visibility to control

Presenting a comprehensive approach to Microsoft license management, addressing the challenges organizations face in managing their Microsoft 365 environments. Tim Jalland, explains how traditional licensing approaches fail in dynamic cloud environments, leading to hidden costs, inactive spending, and governance gaps. The presentation outlines a five-step methodology for shifting from reactive to proactive license management: establishing full visibility, connecting usage to cost, actively recovering spend, strengthening governance, and building operational discipline. The VOSS platform provides comprehensive visibility, automation, and governance for Microsoft licensing through a single interface with advanced analytics, real-time dashboards, and role-based access control to help organizations optimize their license allocation and manage costs proactively.

What’s new in VOSS Meeting Room Management

Keith Bareham from VOSS presents new meeting room management capabilities that help organizations optimize their hybrid workplace investments. He explains how meeting rooms are critical spaces for collaboration but are often underutilized, overbooked, or improperly sized. VOSS's solution goes beyond basic device monitoring to provide analytics-driven insights into room utilization, occupancy patterns, booking behavior, and no-show analysis. The platform offers customizable dashboards that help IT, workplace, and facilities teams identify underperforming spaces, optimize real estate usage, and improve collaboration experiences. Key features include multi-vendor environment support, capacity planning optimization, proactive monitoring, and AI-driven insights. The presentation emphasizes how analytics visibility is essential for maximizing meeting room investments and delivering better hybrid work experiences.

Why UC analytics is becoming critical for managing multi-vendor performance in APAC

Brett Johnson, General Manager APAC at VOSS, explains the growing importance of UC Analytics for enterprises managing multiple communication vendors across the Asia-Pacific region. He discusses how organizations typically run combinations of platforms like Microsoft Teams, Cisco Webex, and various telephony systems, creating operational challenges due to fragmented reporting and lack of unified performance visibility. Johnson outlines three key limitations of vendor-specific dashboards: difficulty in comparing vendors on equal terms, lack of unified operational views, and rigid reporting models. He presents VOSS UC Analytics as a solution that aggregates data across the entire digital workplace into a single, normalized view, enabling IT teams to customize dashboards around their priorities. The presentation emphasizes how consolidated analytics transforms SLA reporting from compliance exercises into actionable insights, particularly valuable for telephony and voice quality scoring across multiple vendors using metrics like call duration, drop rates, and Mean Opinion Scores. Johnson concludes by positioning UC Analytics as essential for the next stage of digital workplace evolution, moving beyond simple reporting to provide consolidated intelligence that brings clarity to complex multi-vendor environments.

Why governing AI is the next management challenge

Jamie Litherland from VOSS discusses insights from the Cavell CX Summit in London, highlighting how customer experience teams have become pioneers in responsible AI deployment while the rest of the enterprise is just catching up. He explores the critical challenges organizations face with AI cost management, citing examples like Uber burning through their entire 2026 AI budget in four months and Microsoft canceling internal AI licenses due to costs. The discussion covers the upcoming EU AI Act requirements and regulatory compliance challenges. Litherland positions VOSS AI Agent Management as a solution that provides visibility, governance, and business value insights to help organizations control AI costs and prove ROI. The presentation emphasizes that successful AI implementation requires proper measurement, governance, and connection to business outcomes, lessons that CX teams learned through years of experience that other departments now need to adopt.

From "the system's down" calls to catching issues before users notic

Hear how IT teams typically discover communications problems through frustrated user calls rather than proactive monitoring. Using a case study of a global financial services firm that experienced multiple Microsoft Teams outages, Jamie Litherland explains how traditional monitoring tools provide fragmented views of the environment. The firm implemented VOSS UC monitoring to gain unified visibility into voice quality, call records, and operational metrics. This enabled them to detect service degradation 20-35 minutes before major outages occurred. And, within three months, they reduced MTTR by 40% and eliminated user-reported outages by shifting to proactive issue identification and automated workflows.