What Packaging Equipment Downtime Really Costs, and How to Minimize It

What Packaging Equipment Downtime Really Costs, and How to Minimize It

Every packaging operation has experienced it — a line goes down, the clock starts, and the dominoes begin to fall. Lost product, missed delivery windows, stressed staff, and customers who need answers you don't have yet. The question isn't whether unplanned downtime will happen. It's whether your operation is set up to see it coming. In this episode, Meredith sits down with Hunter Wessel, Technical Training and Support Specialist at Viking Masek, for a ground-level look at what actually drives packaging equipment downtime — and what operations, maintenance teams, and plant leadership can do about it before a failure forces their hand. Hunter spent years as a field service technician before moving into training, which means he's seen both sides of this conversation: the facilities that are prepared and the ones that aren't. What we cover: * The difference between proactive and reactive maintenance — and why most operations default to the wrong one * What unplanned downtime actually costs per hour, per shift, and per day on a packaging line * The downstream effects of downtime most managers don't account for until it's too late * Why operator training is one of the most underestimated variables in packaging line performance * What happens to your operation when the one person who knows how to run the machine leaves * How to build a spare parts strategy that protects your uptime without blowing your overhead budget * When part obsolescence becomes the deciding factor between repairing and replacing equipment * What OEM technicians see during a preventive maintenance visit that in-house teams routinely miss * Why the mindset shift from one-time training to continuous improvement is changing how smart operations approach their equipment Whether you're managing a packaging line, maintaining one, or making the case to leadership for a service agreement — this episode gives you the language and the numbers to have that conversation.

What’s Driving Packaging Automation Investment Right Now

The packaging industry is moving faster than ever — and the decisions companies make about automation in the next 3–5 years will define whether they keep up or fall behind. In this episode, Meredith sits down with Bryan Lacy, President and Chief Revenue Officer at Viking Masek, for an unfiltered look at what's actually happening in the packaging equipment market right now. Bryan brings nearly 14 years of industry experience to the conversation — and he doesn't hold back. What we cover: * Why labor shortages (not growth targets) are the real driver behind packaging automation investment * The generational knowledge gap hitting manufacturing floors right now * Why automation isn't replacing your workforce — and the ATM analogy that explains it perfectly * How the capital equipment buying process has fundamentally changed since COVID * The hidden cost of slow decision-making that most buyers never calculate * What the "handshake deal" era left behind — and why contracts matter more than ever * Why flexibility is the most underrated factor when speccing a packaging line * What Bryan would tell any buyer making a capital investment with a 5-year horizon Whether you're evaluating a packaging line purchase, managing a production operation, or just trying to make sense of where the industry is headed — this episode gives you a ground-level view from someone who talks to customers, operators, and leadership teams every day.

Why the Best Brands Treat Co-Packers Like Strategic Partners

In this episode of Wrapping Things Up, guest host Robert Barkley sits down with Mike Reilly — VP of Engineering, Maintenance & Safety at MSI Express and former General Mills veteran — for a candid conversation on how co-packers and co-manufacturers actually work, what brands get wrong, and how to build partnerships that last. In This Episode: * Co-packing vs. co-manufacturing — and why the difference matters * Why 30–40% of annual volume at a co-packer comes in on short notice * How emerging brands can bridge the gap from commercial kitchen to retail shelf * What co-packers wish their customers understood about contracts and pricing * MSI Express's move into gummy manufacturing (including a former Ferrara/Jelly Belly facility) * The "easy button" philosophy behind how MSI Express supports brands at every stage

Packaging Psychology and Why Shoppers Choose What They Choose

In this episode of Wrapping Things Up, Meredith Denning and Alex Sielaff sit down with packaging design consultant Vicki Strull to explore the psychology behind great packaging. From first impressions on the shelf to the “moment of truth” when a product is opened at home, Vicki breaks down how design, touch, structure, and storytelling influence buying decisions. You’ll learn: * What really happens in a shopper’s mind in those first few seconds * Why tactile, “premium” packaging can increase purchase likelihood * The difference between the first and second moment of truth * Emerging packaging trends for 2026, including human-centered design cues * Small changes brands can make for a big impact on growth and loyalty If you’re in marketing, brand strategy, or packaging operations, this conversation offers practical insights into how packaging drives customer acquisition, retention, and perceived value.

How Packaging, Automation, and Supply Chains Advance Humanitarian Aid

In this inspiring episode of Wrapping Things Up, host Alex Sielaff sits down with Jim Raynor, Senior Director at Convoy of Hope, to explore how packaging is playing a key role in feeding the world. Jim shares the powerful story behind Convoy’s global mission, from feeding over 640,000 children daily to responding to natural disasters, and how a new packaging facility in partnership with Viking Masek will help scale that impact. What to expect: * How Convoy of Hope serves millions through food, disaster relief, and empowerment programs * The vision behind their new automated food packaging facility * Why dignity and quality matter in packaging for humanitarian aid * Lessons in scalability, automation, and mission-driven innovation Whether you’re in packaging, nonprofit work, or just need a boost of purpose-driven inspiration, this episode is for you.