Less Call Volume and More Customer Satisfaction: Lessons from a Veterinary Clinic

Texting for Quality Control and Revenue Generation (ft. Diamond Transportation)

Every business that implements texting into their communication workflow does so for different reasons. One of the primary reasons Diamond Transportation texts is quality control, but they've also discovered how they can use it to generate revenue. In this episode, we hear from Hillary Louarti, Diamond's corporate and group sales manager. Listen in to learn business texting lessons from a luxury chauffeur service, regardless of the industry you're in. Tune in each month for the latest episodes of Zipcast. Don't forget to follow us on Apple Podcasts [https://podcasts.apple.com/us/podcast/zipcast/id1441265274?mt=2%22%20%5Ct%20%22_blank], Google Play [https://play.google.com/music/listen?u=0%22%20%5Cl%20%22/ps/Ib3xomqlqn4lvhyaw2pcvjtwjde%22%20%5Ct%20%22_blank] and Spotify [https://open.spotify.com/show/49n2MJpWCkb8HouwmVSBpf%22%20%5Ct%20%22_blank]. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

Less Call Volume and More Customer Satisfaction: Lessons from a Veterinary Clinic

Would you be surprised to hear that 70% of businesses are texting today? That's right. And this includes animal clinics and veterinary hospitals, among others. In this Zipcast episode, we speak with Kimberly Boudwin, the medical director at Providence Animal Center [https://providenceac.org/] in Media, Pennsylvania. Hear how her clinic is drastically reducing their phone call volume, automating the clinic's communication workflow and boosting client satisfaction with business texting.  Tune in each month for the latest episodes of Zipcast. Don't forget to follow us on Apple Podcasts [https://podcasts.apple.com/us/podcast/zipcast/id1441265274?mt=2%22%20%5Ct%20%22_blank], Google Play [https://play.google.com/music/listen?u=0%22%20%5Cl%20%22/ps/Ib3xomqlqn4lvhyaw2pcvjtwjde%22%20%5Ct%20%22_blank] and Spotify [https://open.spotify.com/show/49n2MJpWCkb8HouwmVSBpf%22%20%5Ct%20%22_blank]. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

Business Texting Makes its Way to Canada

Zipwhip has scaled into a leading provider of business texting solutions to tens of thousands of U.S. businesses. Next stop, Canada. Listen in on this chat with Paul Wheeler, VP of international industry relations at Zipwhip. He and CMO, Scott Heimes, discuss Zipwhip's expansion into Canada, how Zipwhip is building a new toll-free, two-way A2P messaging channel and what's in store for the future as the Canadian messaging industry continues to scale.  Tune in each month for the latest episodes of Zipcast. Don't forget to follow us on Apple Podcasts [https://podcasts.apple.com/us/podcast/zipcast/id1441265274?mt=2%22%20%5Ct%20%22_blank], Google Play [https://play.google.com/music/listen?u=0%22%20%5Cl%20%22/ps/Ib3xomqlqn4lvhyaw2pcvjtwjde%22%20%5Ct%20%22_blank] and Spotify [https://open.spotify.com/show/49n2MJpWCkb8HouwmVSBpf%22%20%5Ct%20%22_blank]. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

How Nonprofits Use Texting (ft. Big Brothers Big Sisters)

Business texting isn't only for for-profit businesses. Many nonprofits are also reaping the benefits of texting with their constituents. Join us as we speak with Carlee Morgan, the director of recruitment and intake at Big Brothers Big Sisters in Texas [https://bbbstx.org/greater-houston/]. Carlee walks us through how her organization leverages texting in their day-to-day non-profit operations and shares an example of how texting was a critical tool during a recent crisis.  Tune in each month for the latest episodes of Zipcast. Don't forget to follow us on Apple Podcasts [https://podcasts.apple.com/us/podcast/zipcast/id1441265274?mt=2%22%20%5Ct%20%22_blank], Google Play [https://play.google.com/music/listen?u=0%22%20%5Cl%20%22/ps/Ib3xomqlqn4lvhyaw2pcvjtwjde%22%20%5Ct%20%22_blank] and Spotify [https://open.spotify.com/show/49n2MJpWCkb8HouwmVSBpf%22%20%5Ct%20%22_blank]. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

What Radio Can Teach You About Customer Engagement (ft. Cumulus Media)

In an age of digital connectedness, customer engagement is business critical. Does the radio industry have anything to teach the rest of us about connecting with our customers? Join us as we talk with Kelly-marie Jones, designated digital expert at Cumulus Media. She reveals how Cumulus' radio stations are innovating with texting, which both delights their listeners and supports their business model.  Tune in each month for the latest episodes of Zipcast. Don't forget to follow us on Apple Podcasts [https://podcasts.apple.com/us/podcast/zipcast/id1441265274?mt=2%22%20%5Ct%20%22_blank], Google Play [https://play.google.com/music/listen?u=0%22%20%5Cl%20%22/ps/Ib3xomqlqn4lvhyaw2pcvjtwjde%22%20%5Ct%20%22_blank] and Spotify [https://open.spotify.com/show/49n2MJpWCkb8HouwmVSBpf%22%20%5Ct%20%22_blank]. If you have any suggestions for the show, feel free to text us at (347) 772-3529.