Episode #102: Darren Crouch: Five-Star Service, Green Funerals, and How to Master Both

Episode #103: Clutter vs. Keepsake: Finding the Legacy in a House Full of "Stuff" (with Katarina Blom & Ella Engström)

We live in an era of peak accumulation, and families are inheriting more than just memories—they are inheriting mountains of unwanted belongings. This "clutter crisis" is adding unprecedented logistical stress to the grieving process, leaving families exhausted before they even reach the arrangement room. How can funeral professionals help bridge the gap between grief and garbage? In this episode of A Brush with Death, host Gabe Schauf sits down with psychologist Katarina Blom and professional organizer Ella Engström, experts from The Gentle Art of Swedish Death Cleaning. They explore the deep psychological anchors of our possessions, the cultural differences in how we handle estates, and the physical roadblocks families face when clearing out a home. Gabe, Katarina, and Ella discuss how modern funeral homes can evolve from traditional service providers into "Legacy Curators." Listeners will learn how to identify clutter burnout during the arrangement conference, the practical value of the "Legacy Box" model, and how to build a trusted referral network to act as the "General Contractor of Grief." Whether you're looking for fresh preneed talking points or innovative at-need service opportunities, this episode provides actionable strategies to offer families the ultimate final gift: peace of mind. Key Takeaways: * The psychological impact of physical and digital clutter on the grieving process. * Shifting the funeral director's role to include post-service transition support. * How to implement the "Legacy Box" to help families curate memories for visitations. * Strategies for vetting local clean-out partners and organizers. Bonus from Ella: After recording, Ella reached out with some additional information... Here are some thoughts that can help families or individuals get started with the process. Whether you're sorting through your own belongings or going through a loved one's things, these questions can be a gentle way in. One of the key principles of death cleaning is that it's not just about things, it's about sharing meaning and memories while you still can. That's what makes it so much more than organizing. If you're sorting through your own belongings: 1. Start with one room, one category, not everything at once. 2. Do I use it? Do I love it? Does it make my heart sing? 3. Have I used this item in the last 12 months? 4. If I didn't have this — would I buy it again today? 5. When I hesitate about something, I ask myself: do I really want to deal with this again later or can I make the decision now? 6. If I'm still not sure, can I give myself 30 or 60 days before deciding? (The Dilemma Box method) 7. What do I actually want to pass on, and to whom? 8. Is there someone in the family who would truly treasure this? 9. What would make this home easier for the people I love, if they one day had to go through it? 10. What do I want my belongings to say about the life I lived? Key reminder: if the things you own start draining your energy instead of adding value, that's a sign it's time to take action. If you're helping a family member or going through a loved one's belongings: 1. What does this object mean to me — or what did it mean to them? 2. Am I keeping this out of love, or out of guilt? 3. What would feel like truly honoring this person — keeping everything, or keeping what really matters? 4. Is there someone in the family who would treasure this more? 5. Am I in charge here? (Yes you are. You have the right to make these decisions.) Remember: the memories of a loved one live in your heart, in the stories you share, and in the love they gave you — not in the objects they left behind. And letting go isn't about forgetting the past — it's about making space for the present and for what's ahead. Dare to have conversations with each other while you still can. It's actually a beautiful thing to discover what truly matters to the people you love. You might be surprised by what you find out. And remember: sorting through your own things is one of the greatest gifts you can give the people you love. Sparing them from that burden is an act of love and that's really what döstädning is all about.

Episode #102: Darren Crouch: Five-Star Service, Green Funerals, and How to Master Both

When a family walks through your doors, are they getting a five-star experience, or are they just another transaction? Consumer demands in death care are shifting rapidly—families don't just want products anymore; they want genuine hospitality, ethical options, and a truly meaningful experience. In this episode of A Brush with Death, host Gabe Schauf sits down with Darren Crouch, President of Passages International and a 2025 TIME100 Climate leader, to discuss how to navigate this changing landscape, the green movement, the strategies to apply in the selection room, and why the profession must proactively offer green funeral options to avoid repeating the mistakes of the early cremation era. Whether you are looking to elevate your customer service or expand your eco-friendly offerings, this episode provides a practical blueprint for funeral directors ready to lead the market.

Episode #101: Dr. Lucia Dickinson: Recruitment Problem or Retention Crisis?

Is the funeral profession actually facing a labor shortage, or is it facing a reality check? Despite mortuary school enrollments increasing by over 22%, funeral homes nationwide are constantly struggling to keep staff. On this episode of A Brush with Death, Gabe Schauf sits down with educator and funeral director Dr. Lucia Dickinson to explore the structural misalignments driving the retention crisis. Gabe and Lucia look past outdated assumptions about work ethic and tackle the uncomfortable truths behind the data: the gap between modern living expenses and entry-level compensation, the hesitation to invest in human capital, and why the outdated "Ideal Worker" model is failing a shifting demographic. Discover actionable strategies for modernizing compensation, scheduling, and workplace culture to stop the revolving door at your firm.

Episode #100: Katey Houston: Passion and Inspiration

Katey Houston is not your traditional funeral director, and that is a big part of why she was named the 2025 Inspiration Award Winner. In this episode, host Gabe Schauf sits down with the Director of Family Care at Return Home to hear her journey into the funeral profession, discuss her work in Natural Organic Reduction (Terramation), and explore why authenticity matters. Katey explains how her unique background shaped her approach to serving families and why she believes the future of the profession belongs to the bold. This is an essential listen for anyone looking for advice on mentorship, legacy, and how to succeed as a woman in a non-traditional funeral service role. The Inspiration Award is sponsored by NGL. Click here to learn more about NGL [https://nglic.com/] Click here to learn more about the Inspiration Award [https://nfda.org/inspiration]

Episode #99: Christine Pepper: 40 Years of Funeral Service Leadership

40 years ago this month, Christine Pepper walked through the doors of the National Funeral Directors Association for the first time. The profession she entered then looked vastly different from the one we know today. In this episode, Gabe Schauf sits down with the NFDA CEO to mark this significant milestone and look beyond the resume. Christine reflects on her four-decade journey, discussing how she navigated the shift from a male-dominated industry to a workforce increasingly led by women. She shares her perspective on the evolving relationship between funeral directors and the media, the weight of leading through complex times, and her vision for what lies ahead. It is a candid look at the past, present, and future of death care from the person who has had a front-row seat to it all. 🔗 Learn more: www.nfda.org/abrushwithdeath [https://nfda.org/abrushwithdeath] 🎙️ Host: Gabe Schauf 📍 Presented by the National Funeral Directors Association