Between Builds
What happens when someone trained to protect consumers realizes the system itself is no longer built for the world we live in? On this episode of Between Builds, Tiffany Haynes sits down with Delicia Reynolds-Hand, Senior Director of Digital Marketplace at Consumer Reports and former Deputy Associate Director at the Consumer Financial Protection Bureau, to unpack the collision between AI, financial systems, and human trust. Delicia shares how her career evolved from community economic development law to helping shape consumer protection at one of the most influential regulatory agencies in modern finance. Together, Tiffany and Delicia explore why today’s regulatory frameworks are struggling to keep pace with AI-driven systems, what it means to build responsibly in an era of agentic technology, and why the people who understand human systems may be just as important as the people building the technical ones. The conversation also dives into imposter syndrome, technical fluency vs. technical expertise, and what it looks like to step into deeply technical spaces without a traditional engineering background. At its core, this episode is about redefining who gets to be called a builder and why the future of AI needs more people willing to invite themselves into the room.
10 episodios
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