BEYOND THE BRAND

How Headspace built a brand bulletproof enough for Disney and Netflix with Caroline Pay (Ex. Headspace, Mother, BBH, Grey)

46 min · 17 de mar de 2026
Portada del episodio How Headspace built a brand bulletproof enough for Disney and Netflix with Caroline Pay (Ex. Headspace, Mother, BBH, Grey)

Descripción

In this episode, Caroline Pay (Ex. Headspace, Mother, BBH, Grey) discusses the creative layer that sits between a brief and the work that comes back, and why, in her experience, it is almost always missing. The brief lands with a designer. The thinking that should happen in between — the strategic and conceptual work that turns a problem into something distinctive — gets skipped. The result is work that looks like everything else, teams that can't move fast without losing quality, and brands that never quite compound. Caroline spent 20 years at agencies including Mother and BBH before becoming CCO at Headspace, where she built a brand system tight enough to hold its own against Disney, Netflix, Nike, and Spotify. She draws on that experience to explain what the missing layer is, how to build it, and why hiring a designer and calling it a creative team isn't the same. This episode is for every senior marketer who suspects their creative process is the problem but hasn't been able to name why. Caroline Pay on LinkedIn [https://www.linkedin.com/in/caroline-pay-928a9553/?originalSubdomain=uk]

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26 episodios

episode From social to shelf without a pitch | Hannah Samano | Founder and CEO | Unfabled artwork

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From social to shelf without a pitch Hannah Samano left Unilever at the height of the direct-to-consumer boom to build something from nothing. She's now founder and CEO of Unfabled, a women's health and supplements brand that has gone from a pure D2C launch to 730+ Boots stores, Holland & Barrett online and 61 Sainsbury's stores, without ever pitching for that first retail deal. In this episode Hannah tells Adam how Boots messaged them a month after their first supplement line went live, why she's grown revenue 10x in two years with six full-time people, and how a D2C-native brand ends up with an advantage on a supermarket shelf that bigger players don't have. It's a practical conversation for anyone in FMCG weighing up the crossover between digital and retail. What actually transfers, what doesn't, and why Hannah reckons retail "feels less rickety" than D2C. In this episode * Why she walked away from Unilever's D2C push, and what from that playbook still earns its keep * Taking a six-person team to 10x revenue, and the communication maths behind staying lean * What Unfabled keeps in-house (growth, IP, product development) versus what it briefs out * "Retail chose us": the Boots Ignite story and the jump from 50 to 737 stores * Using community data to win on shelf, and bringing personalisation to the shelf edge * Repositioning creatine for women, away from the gym-bro association it has carried for decades * Selling everyday health next to the bread and milk, and building trust in two seconds * What has shifted in women's health, and the $1 trillion number that changed the funding conversation Chapters01:36 . Hannah's path: Unilever, Nairobi and a focus on female health03:31 . Leaving Unilever at the peak of the D2C bubble06:37 . What transfers from a corporate playbook to a startup12:17 . The case for a deliberately lean team15:41 . Building the systems that let a small team move fast16:39 . What stays in-house and what gets briefed out18:54 . "Retail chose us": the Boots Ignite story23:17 . Unfabled Labs, community data and the shelf-edge advantage26:14 . Repositioning creatine for women29:17 . Winning trust in two seconds on a Sainsbury's shelf32:38 . D2C versus retail, and why retail feels less rickety35:29 . South by Southwest, and momentum as a startup's currency37:14 . What's changed in women's health, and the $1 trillion shift39:13 . Where to find Hannah and Unfabled About Hannah and UnfabledHannah Samano is the founder and CEO of Unfabled, a women's health and supplements brand she started in 2021 after struggling to find products that worked for her own hormonal health. Before that she spent several years at Unilever, including a spell at Unilever Ventures and on the team that built its first in-house D2C personal care brand. Unfabled: unfabled.co, and on Instagram and TikTokHannah: Hannah Samano on LinkedIn Listen and subscribeBeyond The Brand is a bi-weekly podcast and newsletter for marketers learning from the people shaping the future of brands. New episodes on Spotify, Apple Music, Amazon Music, Substack and LinkedIn.

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episode How to transform a brand people already love | Michele Ricci | Head of Global Marketing | Nestlé Pure Life and local brands artwork

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7 de may de 202640 min
episode How to build a brand universe worth belonging to with Michael Edelmann, 111SKIN Ex. Dr. Barbara Sturm, Business of Fashion artwork

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In this episode, luxury marketing expert Michael Edelmann (CMO, 111SKIN. Ex. Dr. Barbara Sturm, Business of Fashion, Gucci) talks about what it takes to build a brand universe that people genuinely want to belong to, and why that matters for anyone managing a brand in FMCG. He explains how 111SKIN rebuilt its loyalty programme around belonging after realising that points and discounts were driving repeat purchases without creating any real community. That shift shaped everything from how they approach partnerships to how they think about influence. Michael walks through the Repairs Van activation, which landed because it was tied to a story, and how they amplified it digitally to reach customers who were nowhere near London. He also talks about why founder-led storytelling works when the founder has genuine, daily authority in their field. If you're a brand manager sitting between quarterly performance targets and long-term brand building, this episode gives you a practical framework for making the case that community compounds. Michael Edelmann on LinkedIn [https://www.linkedin.com/in/michael-h-edelmann/]

30 de mar de 202643 min
episode How Headspace built a brand bulletproof enough for Disney and Netflix with Caroline Pay (Ex. Headspace, Mother, BBH, Grey) artwork

How Headspace built a brand bulletproof enough for Disney and Netflix with Caroline Pay (Ex. Headspace, Mother, BBH, Grey)

In this episode, Caroline Pay (Ex. Headspace, Mother, BBH, Grey) discusses the creative layer that sits between a brief and the work that comes back, and why, in her experience, it is almost always missing. The brief lands with a designer. The thinking that should happen in between — the strategic and conceptual work that turns a problem into something distinctive — gets skipped. The result is work that looks like everything else, teams that can't move fast without losing quality, and brands that never quite compound. Caroline spent 20 years at agencies including Mother and BBH before becoming CCO at Headspace, where she built a brand system tight enough to hold its own against Disney, Netflix, Nike, and Spotify. She draws on that experience to explain what the missing layer is, how to build it, and why hiring a designer and calling it a creative team isn't the same. This episode is for every senior marketer who suspects their creative process is the problem but hasn't been able to name why. Caroline Pay on LinkedIn [https://www.linkedin.com/in/caroline-pay-928a9553/?originalSubdomain=uk]

17 de mar de 202646 min