Beyond The Science Podcast
What happens when empathy meets smart technology in ABA? In this episode of Beyond the Science, we sit down with Charlene Kurth, COO of Office Puzzle, to explore how one practice management platform is helping ABA providers run smarter, scale sustainably, and reduce daily stress. Charlene shares her path from psychology and analytics into ABA tech, and why Office Puzzle was built to support people, not just data. In this episode, you’ll learn: - Why broken systems, not care, hold practices back - How Office Puzzle unifies scheduling, notes, billing, and compliance - Where AI actually helps (and where it shouldn’t) - Why affordable, flexible tools matter for growth - How customer support and community drive success If you’re an ABA provider, clinic owner, or clinician looking for better systems without burnout, this episode is for you. 👉 Watch now and discover a smarter way to run your practice. Timestamps: 00:38 Meet Charlene of Office Puzzle 02:08 Charlene’s background and career path 04:23 Day-to-day role as COO 05:12 Advice for aspiring leaders 06:47 Origin of the Office Puzzle name 08:46 Key pain points Office Puzzle solves 12:48 HIPAA compliance and data security 13:26 AI features and note generation 16:23 Common mistakes business owners make 20:55 The biggest challenge in the field 22:29 Proudest moments and team growth 23:35 Provider success story 25:34 Straight Talk with Joe 28:46 Supporting small and growing practices 30:30 All-in-one pricing and accessibility 32:36 Long-term vision for Office Puzzle 34:17 Expanding services and position in the market 38:20 Georgia pilot program teaser 43:21 Industry perspective and competition 45:10 Empathy and community impact 47:30 Coop’s Off the Clock
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