BILLIONS
On this episode of BILLIONS, I’m sitting down with Reggie Marable, the Chief Revenue Officer at Sierra. Reggie’s path wasn't a straight line. He went from being a professional linebacker in the CFL to working in a Sprint call center, and eventually rose to become the Head of Sales for Slack North America. After years at Salesforce, he walked away to join Sierra as employee #23. Founded by Bret Taylor (former Salesforce Co-CEO) and Clay Bavor, Sierra has reached a $10B valuation and is on a path to $100M ARR in just seven quarters. Their secret? A business model that should terrify every legacy SaaS founder: Outcome-Based Pricing. In this masterclass, we break down: * The Sierra Sprint: How to scale to a $10B valuation in record time. * Service as Software: Why Sierra only charges customers when a problem is actually resolved. * The Sales Shift: Why Reggie left a massive leadership role at Slack for an early-stage startup. * Hiring for the AI Era: Why Reggie looks for "humble, hardworking, and low-ego" talent over pedigree. * The Recovery: How getting fired earlier in his career became the foundation for his $10B mindset. TIMELINE : 00:00 – "If your dreams don't scare you...": The Muhammad Ali mindset. 01:17 – From the CFL to a Sprint call center: Reggie’s raw beginnings. 04:07 – The "fired" moment: How losing his job led to a total reinvention. 05:33 – The Salesforce & Slack era: Mentoring 200+ people and scaling Slack North America. 10:00 – Why Reggie left Slack to become employee #23 at Sierra. 12:23 – Outcome-based pricing: Why the "per seat" model is dying. 16:20 – AI agents in the wild: Real-world results for Cigna, Singtel, and Sonos. 19:00 – The resolution model: Charging for solved problems, not software access. 31:15 – Operational cadence: How a $10B startup manages its weekly rhythm. 35:50 – Hiring strategy: Why "humble and hardworking" beats high-ego sellers. 44:10 – The "diversity" advantage: Building high-performance teams through inclusion. 47:16 – Reggie’s final advice: "Success is a winding road." REFERENCES :
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