Boring Money
Amit was a frontline physician working 80-hour weeks during COVID when he realized something most healthcare systems still hadn’t figured out: Getting medication to patients is a logistics problem. What started as a simple medication reminder app evolved into PHOX Health — an 8-figure healthcare logistics company helping hospitals and pharmacies deliver everything from chemotherapy drugs to specialty medications directly to patients. In this episode, we break down how Amit bootstrapped the company with no investors, how they built a nationwide delivery network with an incredibly lean team, and why controlling the customer experience matters more than software alone. We also dive deep into: * Building “boring” businesses in healthcare * Why logistics is harder than software * The risks of scaling too many things at once * AI, automation, and why physical businesses still matter * Contractor vs employee delivery models * The hidden economics of medical delivery * How great customer experience becomes the moat This is one of the best examples I’ve seen of combining real-world operations with technology to solve a massive problem. If you want a front-row seat to how real operators build valuable businesses from scratch, this episode is for you.
7 episodios
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