Outcome-Based Care, AI Sales Agents, and 1 Million+ Calls: CareCo 2025 Recap

AI-support Agents, Going FDE, and CareConference 2026!

CareConference 2026: conference.careco.ai [conference.careco.ai] Welcome back to Building CareCo! We kick things off with a candid conversation about the real-world utility of AI agents in business — separating the FOMO hype from what actually delivers results. We dive deep into the creation of "Frankie," our internal AI-powered support agent built to centralize customer data, triage issues intelligently, and reduce the support bottleneck — while being honest about where AI still falls short for complex backend debugging, even with models like Claude Opus 4.6. We then shift to strategy, exploring how a Monaco CRM demo sparked a broader conversation about the Palantir-pioneered FDE (Forward Deployed Engineer) model — and why we believe deploying a white-glove, outcomes-driven approach that includes HIPAA-compliant workflow analysis could be CareCo's competitive edge in the enterprise market. We wrap up with an exciting announcement: CareConference 2026, an invite-only, single-day, single-track "anti-conference" at the Willard Intercontinental in Washington D.C. on March 23rd, featuring fireside chats with CMMI Director Abe Sutton, CMMI Head of AI Jacob Schiff, and other leading voices in care management. Timestamps: 00:00:00 - Introduction 00:00:13 - AI Agent Utility vs. FOMO 00:03:02 - Introducing "Frankie" - Our AI Support Agent 00:08:04 - AI's Limits in Complex Debugging 00:15:16 - The FDE Sales Approach 00:22:17 - Being an Outcomes Company 00:22:26 - CareConference 2026 Announcement

AI in 2026: Why the Hype is Over and Real Value is Here

Welcome back to Building CareCo!In this episode, we reflects on the transition from the "year of hype" in 2024 to the value-driven landscape of 2026. We discuss the current state of the "AI wars," with the strategic moats of Apple and Google against the shifting leadership at OpenAI and Anthropic. Finally, we discuss why starting a SaaS company today is fundamentally different than in the pre-2022 era and how human adoption remains the final hurdle for autonomous technology.Timestamps:00:00 – Moving from the "year of hype" (2024) to seeing real value in 2026.01:16 – Dealing with "analysis paralysis" and the jarring speed of new AI models.03:34 – Cutting through the "snake oil" and hype bots on social media.04:09 – Why the "vibe coding" era is producing amateur-feeling software.05:35 – How Apple and Google are playing the long game with their "motes".08:14 – The drama behind OpenAI’s exodus and the rise of Anthropic.11:21 – Current AI habits: Switching between Perplexity, Claude, and Grok.12:12 – Rumors of a massive Tesla, X, and xAI merger.14:40 – Why the massive data center build-out is finally hitting daily life.17:14 – Using AI to collapse government red tape and bureaucracy.19:10 – The "flywheel" effect: Why Tesla’s Robotaxi may beat Waymo.23:05 – The broken state of air travel vs. SpaceX orbital flights.25:53 – Why SaaS companies built before 2022 carry "massive baggage".31:51 – The human adoption hurdle: Why you still need to "grab people by the lapel".32:43 – The theory of "indispensable" human roles that AI won't replace.37:46 – Growth update: Scaling to 10,000 additional calls this month.

Outcome-Based Care, AI Sales Agents, and 1 Million+ Calls: CareCo 2025 Recap

In this episode, Mendel and Shlomo reflect on a monumental 2025 and look ahead to the healthcare landscape of 2026. They dive deep into the strategic shift from process-driven fee-for-service models (CCM/RPM) to the new CMS "Access" model focused on patient outcomes. The conversation explores the technical and organizational hurdles of scaling a startup, and a radical vision for the future of sales—replacing traditional SDR/BDR roles with personalized AI agents that manage the entire client lifecycle. Enjoy! Timestamps: 00:00 — Content Strategy: Knowledge is King 01:08 — What is the "Access" Model? 03:28 — Revamping Previva for Access 06:30 — AI & Fast-Track Tech Approvals 08:08 — The End of CCM & RPM? 10:02 — CareCo: Outcomes vs. Efficiency 13:17 — 2025 by the Numbers 17:01 — Scaling with AI, Not Headcount 18:43 — Replacing SDRs with AI Agents 24:40 — Can a Chatbot Build Trust? 29:59 — AI Agents for Every Client 34:54 — Automating Design & Copywriting 39:50 — Meet the "Cousin Greg" Agent 49:51 — AI: Can It Close Sales? 55:08 — Looking Ahead to 2026

When AI Makes Every Idea Copyable, What's Your Moat? [The Death of SaaS Moats, Enterprise Sales, New Healthcare Billing Models]

In this episode, we take a deep dive into a critical strategic question facing modern startups: should you share your innovations publicly or keep them proprietary? The discussion begins with an exploration of how AI coding tools are democratizing software development, making it easier than ever for competitors to replicate your product once they see it. We debate whether the traditional SaaS model is dying as barriers to entry collapse, and whether vertical integration—using proprietary software to power a services business rather than selling the software itself—is the future. Then we discussed how government agencies are increasingly adopting AI (connecting to broader 2025 trends in federal AI implementation), and discuss why CareCo is positioned at the intersection of these trends. Timestamps: 00:00:00 - Opening Discussion: To Share or Not to Share Innovation 00:00:40 - The Age of the Idea Person: AI's Impact on Coding 00:02:05 - Why Traditional SaaS Advantages Are Disappearing 00:03:03 - Apple and Amazon's AI Struggles Due to Legacy Structure 00:03:40 - The Problem: When Anyone Can Copy Your Idea 00:04:12 - Vertical Integration Strategy: Using Software to Power Services 00:05:03 - Counterargument: What Competitive Advantages Remain in SaaS 00:06:22 - The Four Key Barriers: Distribution, Network Effects, Brand, and Data 00:08:11 - Why B2B Distribution Still Matters 00:09:35 - Sales as a Fundamental Competitive Advantage 00:10:54 - The Reality: Sales Success Depends on Team Quality 00:12:29 - When Network Effects Actually Matter 00:14:02 - Debunking Product-Led Growth for Enterprise Software 00:15:48 - Brand Value in Enterprise Sales 00:17:08 - The Long Game: Building Trust and Category Leadership 00:19:20 - Government AI Adoption Trends and CareCo's Positioning 00:21:43 - Gen 2 Vision: Agentic AI Care Coordinators 00:23:44 - The Strategic Value of Open vs. Closed Innovation 00:26:13 - Sales Process Deep Dive: Understanding Enterprise Buyers 00:28:41 - The Psychology of Enterprise Sales Conversations 00:31:25 - Recognizing Buying Signals and Pain Points 00:33:47 - The Importance of Pre-Qualified Discovery Calls 00:35:11 - Reading Between the Lines in Sales Conversations 00:36:42 - Understanding Genuine Interest vs. Politeness 00:38:09 - Episode Wrap-Up and Hiring Pitch Practice 00:39:33 - First Sales Leader Pitch Attempt 00:40:00 - Final Polished Pitch for Enterprise Sales Leader

Why AI Can't Replace Senior Developers Yet, From Magnetic Tape to LLMs, The Economics of Music Streaming

Welcome to Episode 24 of Building Careco! With Mendel away, Shlomo Wolf (Head of Content) and Shlomo Morozow (CTO) are taking a deep, unscripted dive into their contrasting journeys that led them to the company. Shlomo M. traces the technical path from manually archiving magnetic tapes at JEM to the corporate environment of Vimeo. Simultaneously, Shlomo W. explores his creative timeline, starting from childhood Apple obsession and early YouTube visual effects to launching a music production career. Finally, the two Shlomos discuss the current state of AI: why it’s completely replacing jobs in visual design (like editing product photos in minutes) while only achieving minor efficiency gains for senior software developers working on complex codebases. Timestamps: 00:00:00 - Introduction and Defining Roles: Growth vs. Content 00:02:41 - The Tech Journey: From Archiving Magnetic Tapes to PHP 00:14:22 - Building a Custom Streaming Box with Raspberry Pi at JEM 00:18:04 - Working at Vimeo and the Transition to CareCo 00:19:37 - Technical Deep Dive: How DRM Blocks Screen Recording 00:26:51 - CareCo's Early Innovation with AI Citations 00:27:43 - The Creative Journey: From Computer Science to Medicine and Back 00:31:12 - Early Days of YouTube, iMovie, and Visual Effects 00:37:48 - Music Production, Auto-Tune, and Pitch Correction 00:46:36 - The Economics of the Music Industry and Spotify Revenue 00:59:40 - Cold Emailing Mendel and Creating the Launch Video 01:13:45 - Current State of CareCo and AI Efficiency Constraints 01:21:13 - Why AI Replaces Design Faster Than Complex Engineering 01:27:11 - Closing Thoughts