Rethinking IT Operations: The $250 Billion Problem AI Is About to Fix

The Token Economy: eBay's Build vs. Buy Playbook for AI

eBay has been running its own private cloud for decades. So when AI spending started accelerating, the calculus didn't change. It got more complicated. In this episode of Built for Trust, Nick Lippis sits down with John Feldmeier, CIO at eBay, to talk about what a build-first philosophy actually means in the age of AI. They discuss why eBay is doing both, buying to move fast and bringing things in-house as usage scales, and what token economics looks like in practice when budgets are finite and model choices matter. John also addresses the tension showing up everywhere right now: boards pushing for speed, security teams pumping the brakes, and finance asking hard questions about ROI. And why, ultimately, the hardest part of AI adoption isn't the technology. It’s bringing people along with it. New episodes of the Built for Trust Podcast come out every Thursday. Subscribe to get notified. See you next week!

From Observability to Reasoning: How AI Is Transforming Network Operations

Traditional tools can detect problems. They can’t reason about them. That gap is becoming one of the biggest challenges in enterprise network operations. In this episode of Built for Trust, Nick Lippis sits down with David Mann, Global Services Leader at NetBrain, to discuss what AI-driven network operations actually looks like in practice. They explore why context and intent are foundational to effective automation, how standard changes and runbooks become the training ground for autonomous agents, and where human oversight still matters before organizations fully take humans out of the loop. Nick and David also get into the infrastructure question many enterprise teams are facing right now. As AI workloads reshape traffic patterns and operational complexity, what breaks first, and how should teams rethink network design for the next era of enterprise infrastructure? New episodes of the Built for Trust Podcast come out every Thursday. Subscribe to get notified. See you next week!

Who Let All the Agents In? Securing the Agentic Era

This episode is part of a six-part sponsored series with Cisco focused on the technologies defining the next era of enterprise networking, with new episodes released each month. AI agents don't have passwords, MFA tokens, or biometrics. They're proliferating across enterprise environments faster than any technology we've seen before, often without IT even knowing they're there. In this episode of Built for Trust, Nick Lippis sits down with Cisco's Tom Gillis (SVP, Infrastructure & Security) and Matt Caulfield (VP, Identity) to unpack why securing the agentic era is fundamentally a networking problem and what organizations need to do about it now. Tom and Matt cover the case for a proxy-based gateway architecture that sits between agents and the resources they access, why traditional ACL-style rules won't work against agents clever enough to route around them, and why AI will ultimately be the only thing capable of policing AI at scale. If your organization is feeling pressure to move fast on agentic AI while keeping security intact, this episode is your starting point. New episodes of the Built for Trust Podcast come out every Thursday. Subscribe to get notified. See you next week!

Mythos and the Coming Patch Storm: Are You Ready?

When an AI model can discover and exploit decades-old vulnerabilities in hours, enterprise security changes fast. In this episode, Nick Lippis is joined by Peter Campbell, Senior Director of Cloud Security at Cigna, and Dev Awasthi, AI Security Advisor at Accenture, to unpack what Anthropic’s Mythos model and Project Glasswing mean for enterprise defenders. They discuss how vulnerability timelines are collapsing from weeks to hours, why traditional patch management is reaching its limits, and why defending AI with AI is quickly becoming a requirement, not a choice. Peter and Dev introduce the idea of Digital Darwinism, where the organizations that adapt fastest will be the ones that keep up. The conversation also covers the human toll of alert fatigue, why agentic security needs to be built incrementally, and what separates organizations that pause from those that move forward. Nick, Peter, and Dev will continue this discussion at the AI Networking Summit in Dallas, May 13–14. Learn more and register to join the conversation: https://hubs.li/Q04fn4y90 New episodes of the Built for Trust Podcast come out every Thursday. Subscribe to get notified.

Rethinking IT Operations: The $250 Billion Problem AI Is About to Fix

Enterprise IT operations have long scaled by adding people. L1 teams, offshore support, and manual response became the norm. But as infrastructure grows more complex and fast-moving, that model is breaking. In this episode of the Built for Trust Podcast, Nick Lippis sits down with Assaf Resnick, CEO of BigPanda, to unpack the $250 billion problem behind modern IT operations. They discuss: * Why operations still depend on human intervention * How fragmented systems slow response and increase risk * What’s driving churn across L1 teams * How agentic AI is shifting operations from reactive to predictive They also outline a new model: prevent issues, automate L1, and augment expert teams during major incidents. If you’re thinking about how AI will reshape enterprise operations, this episode makes it real. New episodes of the Built for Trust Podcast come out every Thursday. Subscribe to get notified. See you next week!