AI in Sales: How Enterprises Use Chatbots, Data & Automation to Close More Deals

Why Most AI Agent Projects Die at the Last Mile — Idan Raman

Most AI agent projects stall at the last mile: the legacy browser workflows no API can reach. Idan Raman, founder of Anchor Browser, joins Vlad to explain why browser agents are the missing piece in enterprise AI, how the Cloudflare partnership is changing the economics of automation, and why the OpenClaude security fallout was a wake-up call for anyone running computer-use agents in production. If you're evaluating AI agents for your business, this is the layer of the stack nobody's explaining clearly. In this episode: - Why 90% automated still isn't automated — the KYC last-mile problem - Computer use vs browser use, and when each one makes sense - The real security story behind the OpenClaude virality (leaked credit cards, stolen passwords) - How enterprises are pricing AI: the voice AI framework ($3/call → $0.30) applied to back-office work - Why open source LLMs are exploding inside large enterprises - The Cloudflare "web bot protocol" and why it's a win for everyone - Building a moat in AI infrastructure: "if it's hard, it's good" Chapters: 00:00 Intro 00:52 Computer use vs browser use 03:34 KYC as the poster child 06:08 The Cloudflare partnership 09:01 When to use browser agents vs Playwright 10:56 Security and the OpenClaude fallout 14:05 Open source LLMs in the enterprise 17:08 Pricing AI tools for enterprise 21:19 Building a real moat in AI 25:24 Dogfooding Anchor to grow Anchor 29:45 What's next Guest: Idan Raman, Founder @ Anchor Browser. Idan built Anchor Browser to solve the last-mile automation problem for enterprise AI agents. Connect with Idan: https://www.linkedin.com/in/idan-raman/ Anchor Browser: https://anchorbrowser.io/ Connect with Vlad: - LinkedIn: https://www.linkedin.com/in/vladeziegler/ - YouTube: https://www.youtube.com/@aiwithvlad - Work with Vlad (Elements Agents): https://www.elementsagents.com/ - Come on the show: https://cal.com/vladimirelements/podcast-intro-call — Business AI Explained is a podcast for founders and GTM teams who want to understand how AI creates real business impact. Hosted by Vlad de Ziegler.

Why Most AI Training Fails at Work | Elise Masurel de Laval

AI training usually fails for a simple reason: it is too generic. In this episode of Business AI Explained, I sit down with Elise Masurel de Laval, co-founder of Catalyst.ai Academy, to break down what makes AI training actually work inside companies. Elise and her team focus on practical AI training for non-technical roles, with a strong emphasis on role-based use cases and learning by doing rather than abstract demos.  They discuss why AI adoption needs to be tied to real business workflows, why peer-led learning often beats formal training, and how companies should think about shadow AI, governance, and long-term capability building. They also explore why AI agents create excitement early on but often become difficult to maintain unless internal teams can truly own them. They cover: *  Why most AI training programs fail  *  The case for role-specific AI enablement  *  Why peer practitioners are often the best teachers  *  How to build relevance through real company use cases  *  Why AI communities can outperform static courses  *  How to think about shadow AI without overreacting  *  Balancing experimentation with governance  *  The hidden maintenance cost of AI agents  *  Why practical adoption matters more than tool knowledge  *  How non-technical teams can build AI confidence quickly  This episode is for founders, operators, enablement leaders, consultants, and anyone trying to move from AI awareness to real adoption across teams. About the guest Elise Masurel de Laval is co-founder of Catalyst.ai Academy. Catalyst describes its approach as practical AI training for non-tech roles, and the company’s about page highlights Elise’s background in marketing, digital, sales, innovation, and executive leadership in education.  Where to find Elise: → LinkedIn: https://www.linkedin.com/in/elise-masurel-de-laval-2579b999/?skipRedirect=true → Company: https://catalystacademy.ai/ Work with Vlad: If you’re implementing AI in your operations and want hands-on help building real workflows: → https://www.elementsagents.com/ Subscribe / follow Vlad: → LinkedIn: https://www.linkedin.com/in/vladeziegler/ → AI with Vlad: https://www.youtube.com/@aiwithvlad

From Bankruptcy to Building Booxkeeping: Max Emma on Franchising, Bookkeeping and AI in Operations

Max Emma started in landscaping and construction, then got hit hard during the 2008 recession, a period that eventually led to bankruptcy and some hard-earned lessons about risk, financial management, and resilience. He later co-founded Booxkeeping, a bookkeeping business built around fixed pricing, operational efficiency, and standardized financial reporting. That business went on to scale through franchising, becoming a standout model in the bookkeeping industry. In this episode of Business AI Explained, Vlad sits down with Max to unpack that journey and explore how AI is being used inside real business operations today. They discuss where AI genuinely saves time, why custom AI builds often disappoint, and how off-the-shelf tools like ChatGPT and QuickBooks can create real leverage when applied to the right workflows. They cover: *  Lessons from the construction industry and the 2008 recession  *  The path from bankruptcy to building a new business  *  Why bookkeeping was the opportunity Max chose to pursue  *  How Booxkeeping scaled through franchising  *  Where AI works well in finance and ops  *  Why custom AI tools can be costly and impractical  *  How AI helps evaluate franchise territories faster  *  Using AI to automate notes, emails, and internal workflows  *  Why efficiency gains matter more than hype  *  How lower operating costs can become a competitive advantage  This episode is for founders, operators, franchise builders, finance leaders, and anyone trying to understand what practical AI adoption looks like inside a real business. Where to find Max Emma:  → LinkedIn: https://www.linkedin.com/in/maxemma/ [https://www.linkedin.com/in/maxemma/] → Company: https://www.linkedin.com/company/booxkeeping/ [https://www.linkedin.com/company/booxkeeping/] Work with Vlad:  If you’re implementing AI in your operations and want hands-on help building real workflows:  → https://www.elementsagents.com/ [https://www.elementsagents.com/] Subscribe / follow Vlad: → LinkedIn: https://www.linkedin.com/in/vladeziegler/ [https://www.linkedin.com/in/vladeziegler/] → AI with Vlad: https://www.youtube.com/@aiwithvlad [https://www.youtube.com/@aiwithvlad]

AI Adoption Playbook for Sales, CS and Marketing | Charlotte Lucas, ScorePlay

AI adoption usually breaks when companies try to force it top-down or keep it stuck in experimentation. Charlotte Lucas is Head of Strategy at ScorePlay, where she’s driving AI adoption across the business to help teams in sales, customer success, marketing, and operations move faster and work smarter. As ScorePlay competes in sports broadcasting with a lean team, Charlotte is building practical AI workflows that save time, improve execution, and help teams scale without losing the human touch.  In this episode of Business AI Explained, we break down what AI adoption actually looks like when it works: how to get buy-in, where to start, which workflows to prioritize, and how to combine executive sponsorship with team-level ownership. We also cover how AI can support relationship-driven work, why shared learning matters, and how to build trust in AI outputs across the company.  We cover: *  Why AI adoption works best when leadership sponsors it, but teams own the use cases  *  How to start with small, practical workflows that build trust quickly  *  How ScorePlay is using AI across lead generation, deal desk ops, customer success, and marketing  *  Why peer learning, internal sessions, and shared channels accelerate adoption  *  How to match the right AI tools to the right teams  *  What strong governance looks like: access, review loops, and exception handling  *  How AI can strengthen relationship-driven work instead of replacing it  *  Why automating high-impact, low-complexity workflows creates leverage across the business  *  How unstructured data can become a strategic advantage with the right AI workflows  *  What it takes to build an AI culture that works both top-down and bottom-up  This conversation is for founders, operators, GTM leaders, strategy teams, and department heads trying to move from AI experimentation to real adoption across the company. Episode length: ~45 minutes 👤 ABOUT THE GUEST Charlotte Lucas Head of Strategy, ScorePlay Charlotte Lucas leads strategy at ScorePlay and is driving AI adoption across the company to help teams save time, improve execution, and support sales, customer success, and marketing at scale. → LinkedIn: https://www.linkedin.com/in/charlotte-lucas-ba479125/ [https://www.linkedin.com/in/charlotte-lucas-ba479125/] → Company: https://www.scoreplay.io/ [https://www.scoreplay.io/] 🔗 WORK WITH VLAD If you’re implementing AI in your operations and want hands-on help building real workflows: 👉 https://www.elementsagents.com/ [https://www.elementsagents.com/] 🔔 SUBSCRIBE → Linkedin: https://www.linkedin.com/in/vladeziegler/ [https://www.linkedin.com/in/vladeziegler/] → AI with Vlad: https://www.youtube.com/@aiwithvlad [https://www.youtube.com/@aiwithvlad] Watch the full video version on YouTube: https://www.youtube.com/@aiwithvlad [https://www.youtube.com/@aiwithvlad] New episodes every Tuesday.

AI in Sales: How Enterprises Use Chatbots, Data & Automation to Close More Deals

AI is no longer just a buzzword in sales, it’s becoming the backbone of how companies engage customers, qualify leads, and scale go-to-market. In this episode, I’m joined by Adis Ceman, Regional Enterprise Sales Director at Cequens, a company building AI-powered communication systems across channels like WhatsApp, SMS, and voice. We go deep into how enterprises are actually using AI today, beyond the hype. We cover: *  How AI chatbots are replacing missed opportunities in customer support  *  Why most companies fail at AI *  How to structure your data and prompts to get real results  *  How AI is used in enterprise sales (lead generation, qualification, demos)  *  The role of human touch in high-value deals (and why it still matters)  *  How to use AI internally to train teams, build proposals, and move faster  *  What signals actually matter when selling to enterprise clients  *  Why speed + personalization are the real competitive advantages in 2026  One of the most valuable insights: AI doesn’t replace sales teams, it makes them faster, sharper, and more responsive. If you're building a product, running sales, or thinking about implementing AI in your company, this episode will give you a clear, practical view of what works. Episode length: ~24 minutes 👤 ABOUT THE GUEST Adis Ceman Regional Sales Director at Cequens - UAE → LinkedIn: https://www.linkedin.com/in/adisceman/ [https://www.linkedin.com/in/timmasek/] → Company: https://www.cequens.com/ [https://www.hiretruffle.com/] 🔗 WORK WITH VLAD If you’re implementing AI in your operations and want hands-on help building real workflows: 👉 https://www.elementsagents.com/ [http://elementsagents.com/] 🔔 SUBSCRIBE → Linkedin: https://www.linkedin.com/in/vladeziegler/ [https://www.linkedin.com/in/goabego/] → AI with Vlad: https://www.youtube.com/@aiwithvlad [http://elementsagents.com/] Watch the full video version on YouTube: https://www.youtube.com/@aiwithvlad [http://elementsagents.com/] New episodes every Tuesday.