Patient Satisfaction Surveys: Driving a Culture of Excellence

CenterFocus: A CPG Podcast

This is CenterFocus, a podcast by and for Community Health Centers brought to you by CommonWealth Purchasing Group.

The Age of Virulence: Infection Control and Preparing your Health Center

The future of infection control and prevention in healthcare facilities is evolving. Join Brian Williams, VP of Compliance and Learning at MedTrainer, for a discussion on emerging diseases, the top 5 contributing factors to the spread of viruses at health centers, and how to become infection prepared.

Patient Satisfaction Surveys: Driving a Culture of Excellence

Designing and conducting actionable patient surveys are crucial to improving patient satisfaction. Join Paloma Hernandez, the President and CEO of Urban Health Plan, and Mark Robledo, President and CEO of the Crossroads Group, for a discussion on the importance of surveying your patient population, how to conduct a survey, and how to interpret the results and implement change.

Combating Burnout: Improving Employee Engagement and Being a Better Boss

Burnout among healthcare professionals is at an all-time high. Join Del Gilbert, the Founder of Accelerating Excellence and the Former Chief Learning Officer at St. Josephs Healthcare, to discuss improving employee engagement and being a better boss. In this episode, we discuss strategies for creating a positive work environment, developing behavioral norms, and retaining staff.