Episode 137: Handling Confidential Materials

New A+ V15 Audio Course is now available!

The next version of the CompTIA A+, V15 for 2026, is now available for download. See it at BareMetalCyber.com or direct here: https://aplus2026.baremetalcyber.com/

Episode 138: Scripting and Remote Access — .bat, RDP, SSH, Risks

Automating tasks and supporting systems remotely are part of modern IT workflows. In this episode, we begin with scripting—specifically .bat and PowerShell scripts—and explain how they’re used to automate routine tasks like file transfers, user creation, or system reboots. Then we introduce remote access tools like R D P and S S H, showing how they allow technicians to manage systems without being physically present. We also explore the risks involved with remote access—such as unsecured ports, weak passwords, or man-in-the-middle attacks—and how to mitigate them through encryption, access control, and logging. CompTIA expects you to identify secure and insecure remote management practices, especially in troubleshooting and policy scenarios. Brought to you by BareMetalCyber.com.

Episode 137: Handling Confidential Materials

Protecting sensitive data requires not only digital safeguards but also physical and procedural awareness. This episode teaches you how to properly handle confidential information, whether it's on printed documents, storage devices, or screens. We cover methods like locked cabinets, badge-restricted rooms, and screen privacy filters to prevent unauthorized access. You’ll also learn about secure printing, shredding, and transporting sensitive materials between locations. These practices are often part of organizational policy and may be legally required in regulated industries. Expect exam questions that test your ability to recognize when extra precautions are needed and which techniques to apply. Brought to you by BareMetalCyber.com.

Episode 136: Communication and Customer Service Skills

Technical skills are vital, but soft skills are what turn technicians into trusted professionals. This episode focuses on communication techniques that improve user experiences and foster trust. We start with active listening—how to give users your full attention and confirm your understanding through paraphrasing and clarification. Then we cover tone and professionalism, especially when users are frustrated or confused. We also discuss documentation and follow-up, including how to set clear expectations, provide written summaries, and avoid technical jargon when communicating with non-technical users. The A Plus exam includes questions about interpersonal behavior and professionalism, so mastering these skills is essential. Brought to you by BareMetalCyber.com.

Episode 135: Data Privacy and Licensing — DRM, Chain of Custody

This episode explores the legal and ethical responsibilities of handling data and software in IT environments. We start with licensing—understanding the difference between OEM, volume, and subscription licenses, and how misuse can result in compliance violations. Then we discuss Digital Rights Management (DRM), which limits copying or modifying media and software based on licensing terms. We also explore chain of custody procedures, especially for incidents involving stolen devices, legal evidence, or internal investigations. Maintaining a documented path of who accessed what, when, and how is essential for both legal and security purposes. CompTIA expects technicians to know not just how to use tools, but how to do so within legal boundaries. Brought to you by BareMetalCyber.com.