Colleagues Who Receive Feedback Badly

"Artistic Excellence" – What Are We Really Saying?

We hear and use the phrase “artistic excellence” in so many ways – a justification for decisions, a way of talking about the status quo, a slur against those we disagree with. But what actually is it? In this episode, Susan and Ingrid deconstruct the idea of artistic excellence, from Susan’s perspective of relational health in an organisation, and Ingrid’s position of music making. They decipher what we mean when we say this phrase, and how we can use it intentionally to give the message we really mean to give.   🤹‍♂️ Different organisations, different ensembles, different positions all have different requirements for artistic excellence. The clearer we are on what we’re looking for, the clearer we can be about whether or not we found it. “I’ll know it when I hear it” is not enough. 🤝 We don’t have to agree on what “artistic excellence” means to each of us individually, but we do need to have consensus on what it means to all of us collectively. Affirm the range of opinions, and then find unity for this specific group. 🎨 Is “artistic excellence” code for “technical excellence?” If so, we can just say what we mean. We know that art cannot be judged by technical perfection, so artistic excellence is not a useful phrase for this kind of evaluation.   What does artistic excellence mean to you? What part of that do you want to keep, what do you want to move away from, and what might you want to add to what you have received from your teachers and heroes and colleagues? It’s so much better for everyone if we only hold ourselves to definitions we actually agree with.   LINKS Find Ingrid at Ingrid Martin [http://www.ingridmartin.com/] and Conducting Artistry [http://www.conductingartistry.com/] Find Susan at Notable Values [http://www.notablevalues.com/]   PODCAST TEAM Production support and audio engineering by Thomas Grayden Theme music composed by QiQi [https://www.qiqimusic.com.au/] Theme music performed by QiQi [https://www.qiqimusic.com.au/] and Darby Lee [https://www.linkedin.com/in/darby-lee-1a153724b/?originalSubdomain=au]   LAND ACKNOWLEDGEMENT This podcast was recorded on Waawiiyaataanong Country and produced on Wurundjeri Woi Wurrung Country. We pay our respects to Elders past and present, and acknowledge the ongoing impacts of colonisation on Indigenous communities.

Conductors and Feedback

On this episode, Susan and Ingrid take the feedback discussion into Ingrid's area of expertise: conducting. They discuss how to receive feedback as a conductor, how to support conductors in their ongoing development, and how to create an atmosphere of healthy feedback in an orchestra. Conducting is not magic. It’s a skill like anything else, and needs to be developed and supported in the same way as any role in the orchestra. 🧑‍💼 A conductor needs to be aware of where feedback from players is coming from: varying levels of comfort with giving feedback, varying levels of expertise in giving feedback, and varying dynamics depending on the hierarchy of the orchestra. 🪢 There is inherent tension in developing conducting skills: conductors need to lead with authority and certainty, but growth requires flexibility and openness. Conductor training programs need guardrails to make sure conductors are given the kind of feedback they need, from the right people, in a safe environment – like an instrumental masterclass. 📪 Our system tends not to be set up to give conductors quality feedback – feedback can be delayed by months, and is by necessity heavily filtered. Supporting top quality conducting requires timely, specific feedback, and upfront agreements about how feedback is given.   LINKS Find Ingrid at Ingrid Martin [http://www.ingridmartin.com/] and Conducting Artistry [http://www.conductingartistry.com/] Find Susan at Notable Values [http://www.notablevalues.com/]   PODCAST TEAM Production support and audio engineering by Thomas Grayden Theme music composed by QiQi [https://www.qiqimusic.com.au/] Theme music performed by QiQi [https://www.qiqimusic.com.au/] and Darby Lee [https://www.linkedin.com/in/darby-lee-1a153724b/?originalSubdomain=au]   LAND ACKNOWLEDGEMENT This podcast was recorded on Waawiiyaataanong Country and produced on Wurundjeri Woi Wurrung Country. We pay our respects to Elders past and present, and acknowledge the ongoing impacts of colonisation on Indigenous communities.

Suffering as the Status Quo

This week, Susan and Ingrid recognise that classical music is an industry that often causes psychological harm, in a way that other industries do not. Fortunately, it is very possible to unlearn harmful practices, and to make choices that change the way our organisations operate – the rapid development of hearing safety in orchestras is a good example of this. The idea of suffering is central to many of our musical cultures, and we need to start having the conversation about what actually helps people thrive in the classical music industry.    🤐 Many of us learn that in order to stay in the system, progress in the system, and succeed in the system, we need to stay quiet about our suffering. 🚀 Suffering escalates: first it becomes invisible, then normalised, then necessary, then competitive. 🧑‍💼 Some good questions to ask ourselves and our colleagues: “What would an outsider see here?” “What other ways might there be of doing this?”   If this conversation has brought up awareness of suffering that you have experienced, know that this doesn’t have to be the reality in our industry. Seek support, and support those around you in their own experiences, as we work together to improve the way we support everyone in our industry to thrive.   LINKS Pelletier, B. (2025). Effects of Sleep Extension on Musical Performance Skills. Music & Science, 8. [https://journals.sagepub.com/doi/10.1177/20592043251385420] "While further research is necessary to establish causality and explore long-term effects... the findings underscore sleep extension's potential to significantly enhance musical skills and psychological flexibility among musicians, potentially opening new avenues for optimizing performance and fostering resilience in creative pursuits." Bergen, P. (2024). Substance use in Australian orchestras: a scoping study [https://unsworks.unsw.edu.au/entities/publication/44492c43-e683-4e70-b25e-d9e00cc9e162] "Previous research has established that musicians use a range of substances to manage performance anxiety, with beta-blockers and alcohol reported as the most common. To discover current patterns of use, we distributed an anonymous, online scoping survey to all professional Australian orchestras. The survey response rate was 17% of musicians, and representative of orchestral instrument groupings, with just over 50% of participants reporting using substances to manage performance anxiety. The most used substance was beta blockers, but other drugs and recreational substances were also reported. Notably, substance use does not noticeably ease for musicians with permanent orchestral jobs as they age." Find Ingrid at Ingrid Martin [http://www.ingridmartin.com/] and Conducting Artistry [http://www.conductingartistry.com/] Find Susan at Notable Values [http://www.notablevalues.com/]   PODCAST TEAM Production support and audio engineering by Thomas Grayden Theme music composed by QiQi [https://www.qiqimusic.com.au/] Theme music performed by QiQi [https://www.qiqimusic.com.au/] and Darby Lee [https://www.linkedin.com/in/darby-lee-1a153724b/?originalSubdomain=au]   LAND ACKNOWLEDGEMENT This podcast was recorded on Waawiiyaataanong Country and produced on Wurundjeri Woi Wurrung Country. We pay our respects to Elders past and present, and acknowledge the ongoing impacts of colonisation on Indigenous communities.

Colleagues Who Receive Feedback Badly

This week, Susan and Ingrid dive more deeply into a question that came up frequently in Susan's recent workshops on feedback with the League of American Orchestras: what do I do when a colleague takes feedback badly? Susan and Ingrid discuss what might be going on under the surface for those around us, how to give feedback effectively, and what we actually mean by 'taking feedback badly.'   🤕 What might people really be reacting to when they react to our feedback? Our training model in music can be an unsafe place to receive feedback, which sets us up to react to things we’ve experienced in the past, rather than the thing in front of us in our workplace. 📝 How we frame feedback matters. We need to be aware of how our choice of words can help the people around us feel safe enough to receive feedback with clarity and openness. 🛠️ Praise = specific notes on what was good, constructive feedback = what to do differently next time, destructive feedback = what was bad this time. Destructive feedback by itself is not useful and can cause harm. 🗺️  Within constructive feedback, feed BACK = what happened, feed UP = what happens next, feed FORWARD = what we’re working towards. Research indicates that 40% feed back, 60% feed up and forward, is the optimum balance.   They are not giving you a hard time. They’re having a hard time.   LINKS Gary E. McPherson: Feedback in Music Performance Teaching (2022 article in Frontiers in Psychology) [https://www.researchgate.net/publication/361443897_Feedback_in_Music_Performance_Teaching] Find Ingrid at Ingrid Martin [http://www.ingridmartin.com/] and Conducting Artistry [http://www.conductingartistry.com/] Find Susan at Notable Values [http://www.notablevalues.com/]   PODCAST TEAM Production support and audio engineering by Thomas Grayden Theme music composed by QiQi [https://www.qiqimusic.com.au/] Theme music performed by QiQi [https://www.qiqimusic.com.au/] and Darby Lee [https://www.linkedin.com/in/darby-lee-1a153724b/?originalSubdomain=au]   LAND ACKNOWLEDGEMENT This podcast was recorded on Waawiiyaataanong Country and produced on Wurundjeri Woi Wurrung Country. We pay our respects to Elders past and present, and acknowledge the ongoing impacts of colonisation on Indigenous communities.

I Didn't Sign Up For This

This week, Susan and Ingrid discuss how each person's version of success differs, but these versions can exist at the same time within an organisation – in fact, for a thriving organisation, that diversity is crucially important. They talk about the mismatch between what we might believe we signed up for and the actual reality of a role, and how organisations can make this clearer for better outcomes for everybody. Some good questions:  🎻 When auditioning or interviewing for a role, are we representing that role accurately with our process, and our choice of excerpts and interview questions? This is our first chance to set people up to succeed, by choosing the person who is best for this actual role. Also, clear expectations are vital for psychosocial safety. 🎓 Educators, are we providing opportunities for young musicians that represent the reality of a modern music career? Are we doing education concerts, playing with click tracks, learning to play live with a film? Sometimes we don't even have to teach it – but we do need to talk about the things that make a career in music sustainable. 👥 What is it for, and who is it for? Our training model sets us up to expect a certain set of motivations, but the reality is that our work is mostly for the audience. We need to be united as an organisation around a clear shared purpose.   Find Ingrid at Ingrid Martin [http://www.ingridmartin.com/] and Conducting Artistry [http://www.conductingartistry.com/] Find Susan at Notable Values [http://www.notablevalues.com/]   PODCAST TEAM Production support and audio engineering by Thomas Grayden Theme music composed by QiQi [https://www.qiqimusic.com.au/] Theme music performed by QiQi [https://www.qiqimusic.com.au/] and Darby Lee [https://www.linkedin.com/in/darby-lee-1a153724b/?originalSubdomain=au]   LAND ACKNOWLEDGEMENT This podcast was recorded on Waawiiyaataanong Country and produced on Wurundjeri Woi Wurrung Country. We pay our respects to Elders past and present, and acknowledge the ongoing impacts of colonisation on Indigenous communities.