Chaos Agents
Juliet Shen (Roost, formerly Snap, Grindr, Google) joins us to break down trust & safety — aka “anything bad that happens on the internet” — and why AI is changing the game for both attackers and defenders. We talk safety-by-design (how to bake guardrails into product), the real human cost of content moderation, and where AI can actually help without pretending it solves everything. Juliet explains how agentic AI scales old harms like romance scams from a handful of conversations to thousands at once — and why open-source safety infrastructure matters when bad actors share tactics faster than platforms do. We also dig into what Roost is building: Osprey (an investigation + rules engine) and Coop (a flexible review tool), plus the building blocks smaller teams need to ship products responsibly before the “weird edge cases” arrive. If you build products, this one’s a must. 🛡️ Roost [http://github.com/orgs/roostorg/] (GitHub + tools directory) 👥 Trust & Safety Professional Association [ https://www.tspa.org/] (TSPA) 🧩 Prosocial Design Network [ https://www.prosocialdesign.org/] 📚 Behind the Screen [https://yalebooks.yale.edu/book/9780300235883/behind-the-screen/] (Sarah T. Roberts — content moderation + human cost)
13 episodios
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