Bringing Wonder Back to Work | Leadership, Culture & Service with Peter Merritt

Bringing Wonder Back to Work | Leadership, Culture & Service with Peter Merritt

What if the missing ingredient in leadership, culture, and service isn’t strategy… but wonder? In this episode of Chats with Jason, Jason S. Bradshaw sits down with Peter Merritt — Australia’s 2024 Keynote Speaker of the Year, founder of House of Wonderful, and author of Wonderlicious. Together, they explore how leaders can bring wonder back into the workplace to reignite team engagement, elevate customer experience, and create cultures people feel proud to belong to. This conversation is a powerful reset for leaders who feel their workplace energy has gone flat. Peter shares practical, human-centered ways to transform service, strengthen connection, and lead with heart — without bigger budgets. You’ll learn: 1. Why wonder is a leadership advantage, not a luxury 2. How small moments create magnetic workplace cultures 3. The role of presence, gratitude, and emotional energy in leadership 4. How to improve customer and employee experience through heart-led service 5. Simple rituals that can elevate team engagement starting today If you care about leadership development, workplace culture, employee engagement, or customer experience, this episode will leave you inspired and equipped with practical ideas you can use immediately. Time Stamps: 00:00 Introduction to the Power of Wonder 00:38 Meet Peter Merritt: The Wonder Advocate 01:41 Rediscovering Wonder in Leadership 03:42 Lessons from Luxury Hotels 04:43 The Power of Small Moments 08:15 Creating Magnetic Workplaces 10:42 Revive and Shine: A Case Study 12:23 Practical Tips for Best-in-Class Service 14:35 The Impact of Gratitude 17:59 Role Model Leadership 22:18 Final Thoughts and Takeaways Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ [https://jasonsbradshaw.com/] LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ [https://www.linkedin.com/in/jasonsbradshaw/] Facebook: https://www.facebook.com/jasonsbradshaw [https://www.facebook.com/jasonsbradshaw] Instagram: https://www.instagram.com/jasonsbradshaw/ [https://www.instagram.com/jasonsbradshaw/] Twitter/X: https://x.com/jasonsbradshaw [https://x.com/jasonsbradshaw] Follow Peter Merrett: Website: https://petermerrett.com/ [https://petermerrett.com/] LinkedIn: https://www.linkedin.com/in/petermerrett/ [https://www.linkedin.com/in/petermerrett/] Facebook: https://www.facebook.com/petermerrettspeaker [https://www.facebook.com/petermerrettspeaker] Instagram: https://www.instagram.com/peter_merrett/ [https://www.instagram.com/peter_merrett/] Buy WONDERLICIOUS: Bringing Wonder Back to Life, Leadership and Service: https://petermerrett.com/wonderlicious/ [https://petermerrett.com/wonderlicious/] #Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #ServiceLeadership #Wonderlicious #PeterMerritt #JasonSBradshaw

Ken Blanchard’s Secret to Great Leadership: Catch People Doing Things Right

What if the fastest way to boost performance wasn’t pressure… but love? In this episode of Chats with Jason, Martha C. Lawrence, author of Catch People Doing Things Right, the authorized biography of Ken Blanchard, shares the personal story behind one of the world’s most influential leadership thinkers. Decades before empathy and vulnerability became leadership buzzwords, Ken Blanchard, co-author of The One Minute Manager, was teaching a radically different philosophy: Leadership is service, love belongs at work, and “nice leaders” don’t finish last — they create thriving, high-performing organizations. In this episode, you’ll learn: 1. How catching people doing things right transforms performance and workplace culture 2. Why servant leadership builds trust, engagement, and loyalty 3. Personal stories that shaped Ken Blanchard’s leadership philosophy 4. Practical strategies to lead with love in today’s hybrid, AI-driven workplace If you’re a leader, manager, or business owner looking to inspire your teams, improve engagement, and create a positive workplace, this conversation will change the way you lead. Time Stamps: 00:00 Introduction: Leading with Love 00:54 Meet Martha C. Lawrence 02:40 Ken Blanchard's Early Influence 04:42 The One Minute Manager Phenomenon 06:41 Ken's Leadership Philosophy 10:54 Servant Leadership in Action 14:53 Ken's Legacy and Impact 23:36 Applying Ken's Lessons Today 26:40 Conclusion: Lead with Love Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ [https://jasonsbradshaw.com/] LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ [https://www.linkedin.com/in/jasonsbradshaw/] Facebook: https://www.facebook.com/jasonsbradshaw [https://www.facebook.com/jasonsbradshaw] Instagram: https://www.instagram.com/jasonsbradshaw/ [https://www.instagram.com/jasonsbradshaw/] Twitter/X: https://x.com/jasonsbradshaw [https://x.com/jasonsbradshaw] Follow Martha C. Lawrence Website: https://marthalawrence.com/ [https://marthalawrence.com/] LinkedIn: https://www.linkedin.com/in/marthaclawrence/ [https://www.linkedin.com/in/marthaclawrence/] Buy Catch People Doing Things Right: https://marthalawrence.com/product/catch-people-doing-things-right-how-ken-blanchard-changed-the-way-the-world-leads [https://marthalawrence.com/product/catch-people-doing-things-right-how-ken-blanchard-changed-the-way-the-world-leads] #KenBlanchard #Leadership #EmployeeEngagement #CatchPeopleDoingThingsRight #OneMinuteManager #JasonSBradshaw

How to Take Over a Family Business Without Destroying Relationships

Taking over a family business can feel like walking a tightrope — one wrong step and relationships, trust, and legacy can unravel fast. In this episode of Chats with Jason, Jason S. Bradshaw sits down with Jonathan Goldhill, author of Disruptive Successor and one of the world’s leading family business coaches, to unpack how next-generation leaders can step into leadership without destroying family relationships. Most family businesses don’t fail because of profits or market conditions — they fail because of communication breakdowns, emotional tension, entitlement, and unclear succession planning. In this conversation, Jonathan shares real-world insights from coaching over 1,000 family businesses on how to earn respect, lead with confidence, and build your own legacy while honoring the past. 🔍 In this episode, you’ll learn: 1. Why most family business successions fail 2. How next-gen leaders can take control without burning bridges 3. The emotional shift required to lead parents, siblings, and relatives 4. How to balance legacy vs leadership 5. What successful multi-generation businesses do differently 6. Why communication, purpose, and emotional intelligence matter more than ever Whether you’re preparing to take over the family business, already leading alongside parents, or advising family-owned companies, this episode offers practical strategies you can apply immediately. 🔖 Timestamps: 00:00 Introduction: The Family Business Dilemma 00:33 Meet Jonathan Goldhill: A Legacy of Coaching 01:11 Jonathan's Family Business Journey 05:44 The Hidden Reasons Family Businesses Fail 08:25 Explaining Family Business Coaching to a Child 10:41 Balancing Legacy and Vision in Family Businesses 13:28 The Importance of Emotional Intelligence 15:26 The 7Ps Playbook: Purpose and Priorities 19:04 Scaling Without Losing Your Soul 22:07 The Hunger for Success Across Generations 24:27 Rapid Fire Round: Quick Insights 25:12 Final Thoughts and Farewell Transform the Experience. Transform Your Business. Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW! 🎯 Share These Game-Changing Tips with Your Network! 👍💭 Like and comment —we'd love to hear your thoughts! Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ [https://jasonsbradshaw.com/] LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ [https://www.linkedin.com/in/jasonsbradshaw/] Facebook: https://www.facebook.com/jasonsbradshaw [https://www.facebook.com/jasonsbradshaw] Instagram: https://www.instagram.com/jasonsbradshaw/ [https://www.instagram.com/jasonsbradshaw/] Twitter/X: https://x.com/jasonsbradshaw [https://x.com/jasonsbradshaw] Follow Jonathan Goldhill: Website: https://www.thegoldhillgroup.com [https://www.thegoldhillgroup.com/about-jonathan/]/ LinkedIn: https://www.linkedin.com/in/jonathangoldhill-businesscoach/ [https://www.linkedin.com/in/jonathangoldhill-businesscoach/] Instagram: https://www.instagram.com/thegoldhillgroup/ [https://www.instagram.com/thegoldhillgroup/] Youtube:https://www.youtube.com/c/TheGoldhillGroup/videos [https://www.youtube.com/c/TheGoldhillGroup/videos] Buy Disruptive Successor: https://www.disruptivesuccessor.com/ [https://www.disruptivesuccessor.com/] #FamilyBusiness #TakingOverTheFamilyBusiness #NextGenLeaders #BusinessSuccession #LeadershipDevelopment #Entrepreneurship #LegacyLeadership #SuccessionPlanning #DisruptiveSuccessor #JasonSBradshaw

No One Wants to Work Anymore Is a Lie, Here’s What Leaders Are Missing

What if the real reason people are leaving isn’t pay, perks, or generations, but the way work is designed? In this episode of Chats with Jason, Jason S Bradshaw sits down with Joe Mull, Hall of Fame speaker, author, and one of the world’s leading voices on employee commitment, to dismantle the myth that “no one wants to work anymore.” Joe reveals why people don’t quit jobs, they quit the experience of work, and what leaders must change right now to attract, engage, and retain great people. This is not another conversation about perks, ping-pong tables, or free lunches. It’s a practical, research-backed roadmap for leaders who want people to stay, thrive, and proudly say, “You should work here.” IN THIS EPISODE, YOU’LL DISCOVER: 1. Why people really leave jobs, and why it always comes back to quality of life 2. The three conditions that make people believe they have a great job 3. What truly defines a great boss, and why trust can be lost in moments 4. Why “no one wants to work anymore” has been said for 120 years 5. How to stop fixing people and start fixing work 6. The power of stay interviews, and how to run them properly 7. How to give feedback that activates effort instead of triggering defensiveness 8. What leaders must do differently in the age of AI, hybrid work, and burnout If you lead people, even one person, this episode will permanently change how you think about employee experience, retention, and performance. ⏱️ KEY TIMESTAMPS 00:00 – Why leaders are struggling with hiring, retention, and engagement 01:30 – The real reason people leave jobs, it’s about quality of life 03:25 – “People do a great job when they believe they have a great job” 04:54 – The 3 elements of a great job, ideal job, meaningful work, great boss 05:50 – What actually makes a great boss 08:43 – How trust is built slowly and destroyed instantly 09:32 – The myth of “no one wants to work anymore” 10:21 – Why this belief has existed for 120 years 12:15 – People don’t want to suffer anymore 15:27 – Stop fixing people, start fixing work 17:12 – Is there a staffing shortage or a great job shortage? 20:58 – One leadership habit that instantly boosts commitment 21:23 – Why stay interviews matter more than exit interviews 27:42 – How to give feedback that improves performance without damaging trust 30:23 – Leading people in the age of AI and hybrid work 32:29 – Where to follow Joe Mull and explore his work 33:05 – Why employee experience becomes customer experience 🔗 FOLLOW & CONNECT Follow Jason S Bradshaw Website: https://www.jasonsbradshaw.com LinkedIn: https://www.linkedin.com/in/jasonsbradshaw Follow Joe Mull Website: https://www.joemull.com [https://www.joemull.com/] Boss Hero School: https://www.bossheroschool.com

No One Wants to Work? The Real Problem Is Your Hiring System

Every leader has said it—or at least thought it: “No one wants to work anymore.” But what if that belief is costing you great people, productivity, and profit? In this episode, Jason S Bradshaw sits down with Ryan Englin, bestselling author and CEO of Core Matters, to uncover why hiring struggles aren’t caused by the economy, the industry, or the next generation—but by broken hiring systems. You’ll learn: ✅Why turnover quietly drains revenue and morale ✅How hiring is actually a marketing activity ✅The biggest hiring mistake leaders still make ✅How to attract better people before you’re desperate If you’re tired of constant rehiring, burnout, and instability, this conversation will change how you think about hiring forever. 🔖 Timestamps: 00:00 The Hiring Dilemma: Why Finding the Right People is So Hard 00:59 Introducing Ryan Englin: Master of Frontline Hiring 01:56 The Real Cost of Bad Hires 04:14 Simplifying Hiring: A Lunchbox Analogy 05:09 Why Hiring is Harder Today 10:52 Recruiting as a Marketing Activity 14:05 The Core Fit Hiring System Explained 18:50 Becoming an Employer of Choice 22:55 Immediate Steps to Improve Candidate Quality 24:54 The Psychological Shift of Proactive Hiring 26:54 Final Thoughts and Encouragement for Leaders Want more insights on transforming your business? 🚀 🔔🔥 Hit That Subscribe Button NOW! 🎯 Share These Game-Changing Tips with Your Network! 👍💭 Like and comment —we'd love to hear your thoughts! Follow Jason S Bradshaw: Website: https://jasonsbradshaw.com/ [https://jasonsbradshaw.com/] LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/ [https://www.linkedin.com/in/jasonsbradshaw/] Facebook: https://www.facebook.com/jasonsbradshaw [https://www.facebook.com/jasonsbradshaw] Instagram: https://www.instagram.com/jasonsbradshaw/ [https://www.instagram.com/jasonsbradshaw/] Twitter/X: https://x.com/jasonsbradshaw [https://x.com/jasonsbradshaw] Follow Ryan Englin: Website: https://ryanenglin.com/ [https://ryanenglin.com/] LinkedIn: https://www.linkedin.com/in/ryanenglin/ [https://www.linkedin.com/in/ryanenglin/] Facebook: https://www.facebook.com/ryan.englin/ [https://www.facebook.com/ryan.englin/] Core Matters website: https://corematters.com/ [https://corematters.com/] LinkedIn Company: https://www.linkedin.com/company/corematters [https://www.linkedin.com/company/corematters] Facebook: https://facebook.com/thecorematters [https://facebook.com/thecorematters] YouTube: https://www.youtube.com/@corefithiring [https://www.youtube.com/@corefithiring] X: https://x.com/corematters [https://x.com/corematters] Titans of the Trades Podcast: https://corematters.com/podcasts/ [https://corematters.com/podcasts/] Buy Ryan’s Books: Hire Better People Faster: A Proven System for Attracting the Employees You Want - https://a.co/d/5r0w5j0 [https://a.co/d/5r0w5j0] #HiringSystem #LeadershipDevelopment #EmployeeRetention #BusinessGrowth #WorkforceStrategy #HiringBetter