Ways to College
Tom Ellett meets with his freshman advisory board on Sunday nights. He runs four standing advisory boards at Quinnipiac, for first-years, upperclassmen, dining, and parents, and works with them to co-design their college experience. Tom Ellett is the Chief Experience Officer at Quinnipiac University — a role that didn't exist before he stepped into it in 2020, and still an unusual one in higher ed. Before Quinnipiac, he spent 19 years at NYU helping shape the student experience for tens of thousands of students. What we cover: What the Chief Experience Officer role involves. How Tom uses advisory boards (for first-years, upperclassmen, dining, and parents) as real-time feedback infrastructure. Co-creation as a design principle: three of Quinnipiac's dining operations are now run by students who manage the P&L, hire and fire, and set the programming. When Tom arrived, zero students worked in dining; now there are over 250. The trade-offs conversation Tom has openly with students. Listening Labs, a structured small-group practice developed by Yael Shy at NYU that Tom is rolling out at Quinnipiac to rebuild conversation skills he sees eroding post-COVID. How to evaluate experiential learning claims on a college tour, what to ask about wellness beyond the counselor-to-student ratio, and why the "zen factor" of a campus matters. What Parents Should Ask: * What does this institution do that differentiates it from peer schools? Where's the actual innovation? * How are students involved in decision-making? Where are the formal mechanisms for student voice? * What opportunities does my student have to leave a legacy — to build or change something while they're here? * What things is this school doing to engage students who wouldn't normally seek out mental health support? * Where are the quiet places on this campus? Are there spaces designed for reflection, not just productivity? Find Tom: Quinnipiac — https://www.qu.edu/faculty-and-staff/thomas-ellett/ [https://www.qu.edu/faculty-and-staff/thomas-ellett/] On LinkedIn — https://www.linkedin.com/in/tom-ellett-27b1b7325/ [https://www.linkedin.com/in/tom-ellett-27b1b7325/] Find Ringae: Website — https://waysmith.io/ [https://waysmith.io/] Book a discovery call — https://cal.com/waysmith/discovery-call [https://cal.com/waysmith/discovery-call] Sign up for my newsletter — https://waysmith.io/#newsletter [https://waysmith.io/#newsletter]
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