Beyond the Chatbot: AI and the Future of Digital Banking

Grow the Pie: AI, Lending, and the Credit Gap

Adam Blue talks with Bill Gravette, GM of Symphonix at Q2, about what happens to the loan process when AI enters the picture. From document processing and credit memos to alternative data and fair lending, they dig into where AI is already earning its keep in credit decisioning and why the loan officer, far from being replaced, may be one of the biggest beneficiaries. Related Links "Start at the Fuzzy Edges: A Practical AI Strategy for Lenders," Giridhar Thoopurani and Bill Gravette [https://www.linkedin.com/pulse/start-fuzzy-edges-giridhar-thoopurani-vdfrc/] "The AI Adoption Journey: A Survey of Credit Union Leaders," Filene [https://www.filene.org/reports/the-ai-adoption-journey-a-survey-of-credit-union-leaders] AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] Symphonix [https://symphonix.com/] "The Minority Report," Philip K. Dick [https://youtu.be/_Il4Qb4CozM?si=7rbh7c58_8xs4oOj] "Minority Report," Steven Spielberg [https://www.imdb.com/title/tt0181689/]

When the Robot Gets the Keys

AI is moving fast, but banking has to move with care. In this episode, Adam Blue talks with Q2 Chief Information Security Officer Beth Anne Bygum about the difference between AI that's interesting and AI that's ready for the real world. Related Links AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] Brick [https://youtu.be/d9xjSoIyE-4?si=R8ySflLMPyPrZr4d]

Beyond the Chatbot: AI and the Future of Digital Banking

In the past couple of years, AI conversations at financial institutions have changed from "should we?" to "where should we next?" Adam Blue and Corey Gross discuss how banks and credit unions can move from broad experimentation to focused AI investments that align with their strategy in areas like operational workflows, fraud prevention, and support resolution. Related Links AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] The 36th Chamber of Shaolin [https://youtu.be/dx43uPkFwTY?si=3WoiNSMJgKp6q43w]

The Human Side of AI Transformation

AI is changing how work gets done, but the most important question may be what it allows people to do better. In this episode of Cut to Context, Q2 CTO Adam Blue talks with Chief People Officer Kim Rutledge about how the role AI plays in the workday, including employee uncertainty, the value of judgment, and how automation can create more space for meaningful work. Related Links AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] "Aladdin Sane" by David Bowie [https://youtu.be/so_BjDt_Mes?si=4DXKP79kL38E8CTA]

Mythos, Banking, and the End of Slow Patching

Claude Mythos has pushed AI cyber risk from an abstract future problem into a live banking issue. In this episode, Adam Blue talks with Beth Anne Bygum and Ryan Hollister about what changes when AI can discover vulnerabilities at machine speed and how to think clearly about security, governance, and resilience without sliding into panic. Related Links Alignment Risk Update: Claude Mythos Preview, Anthropic [https://www-cdn.anthropic.com/3edfc1a7f947aa81841cf88305cb513f184c36ae.pdf] AI for Everyone, Q2 [https://www.q2.com/ai-for-everyone] "The Prestige" directed by Christopher Nolan [https://www.imdb.com/title/tt0482571/]