Stop Counting Badges. Start Counting Conversations.

Stop Counting Badges. Start Counting Conversations.

Hey, have a topic for us? [https://www.buzzsprout.com/2564777/fan_mail/new] Most companies don't have an event ROI problem. They have a data structure problem around events. Casper and Kasper unpack why event ROI is almost always calculated wrong: short-term attribution on a long-term influence channel. You scan 300 badges, follow up on all of them, convert almost none, and call it brand. Both Caspers have done it. Neither recommends it. The fix isn't more leads. It's qualified presence. Pre-event planning around target accounts. CRM discipline that captures real conversations, not tote-bag handoffs. And a 48-hour follow-up window for the 5% who are actually in-market. There's also a swag tip involving LED glasses, the Adobe Summit bash, and 25 people swarming a booth at midnight. That part is free.

Adobe Summit Recap: What Actually Ships, What It Really Costs

Hey, have a topic for us? [https://www.buzzsprout.com/2564777/fan_mail/new] Adobe Summit just dropped a wave of AI announcements - CX Enterprise, the new CX Analytics umbrella, the CX coworker, MCP servers, agents shipping in weeks rather than quarters. The keynote-friendly version is exciting. The honest version is more boring: none of it works without a data foundation. And most companies still don't have one. In this episode, Casper and Kasper recap what was actually announced, what it will likely cost, and why the same data-quality conversation keeps showing up — only now the stakes are higher, because GDPR, IT alignment, and AI training rights all sit on top of it. If you came home from Summit with a wishlist, this is the episode about turning it into a checklist. Blogpost mentioned in episode: https://accrease.com/articles/adobe-summit-2026-what-cmos-actually-need-to-know/ [https://accrease.com/articles/adobe-summit-2026-what-cmos-actually-need-to-know/]

Live Edition: Inside Adobe Summit - MCP, Agents and What's Actually Shipping

Hey, have a topic for us? [https://www.buzzsprout.com/2564777/fan_mail/new] Recorded live from Adobe Summit in Las Vegas. Three interviews, one clear signal: Adobe is shipping MCP servers and agents across the stack - and the timeline is weeks, not quarters. Caitlin Foster (Adobe) on Experience League: the most underused asset in the Adobe ecosystem, why most customers still don't engage with it, and what to do about it. Derek Tangren (Adobe Analytics & CJA) on what's coming: MCP servers connecting Claude, Cursor and ChatGPT directly to Adobe Analytics and CJA data, plus Data Insights Agent 2.0 - both shipping within weeks of Summit. Jason Hickey (Journey Optimizer) on Journey Agent moving from chat-bot to always-on co-pilot, the new MCP server for AJO and Target, and AJO Loyalty - a new product gamifying progress for banks, wealth managers and industries far outside retail. The thread running through all three: practitioners are becoming builders, and Adobe is moving fast to meet them where they actually work. Plus: why we keep flying to Vegas for this one.

Guest Edition: The VP Who Told Her Team She Was Not Okay - Laurence Paquette (Vestas)

Hey, have a topic for us? [https://www.buzzsprout.com/2564777/fan_mail/new] Laurence Paquette, VP of Marketing at Vestas, had a rough 2024. Divorce, losing a best friend, burnout — and 35,000 colleagues watching. She still went to work. And at some point, she told her team. This episode is about what happens when leaders actually do the thing they tell others to do — be vulnerable, be human, be present. Not as a culture initiative. As survival. We also get into the unusual world of industrial B2B marketing: no leads, ~300 customers, deals worth hundreds of millions, and a TikTok account featuring cows next to wind turbines. Laurence makes the case that even in that world, people buy on emotion — and that marketers who won't accept that are still making PDF brochures nobody reads. One thread runs through all of it: the cost of pretending everything is fine.

Is Adobe Summit worth it? (What actually matters)

Hey, have a topic for us? [https://www.buzzsprout.com/2564777/fan_mail/new] In this episode, we talk about Adobe Summit — what it really is, and how to get value from it. Because let’s be honest… It’s not just about sessions. We break down: *  Why we go (hint: it’s not for the slides)  *  How to actually get value from events like Summit  *  The importance of meeting customers and partners face-to-face  *  Why some of the best conversations happen outside the agenda  *  And yes… the unofficial competition: who has the best swag Whether you're attending or just curious what all the hype is about — this episode gives you a practical take on what actually matters. And if you’re going to Summit…  we might see you there 👀