Career Journey: From Customer Service to LIMS Leadership

Strategies for Successful LIMS Implementation

In this episode of Delivering Digital, we’re joined by laboratory operations expert Gary Creed to explore what makes a LIMS implementation successful. Drawing on real-world experience, Gary discusses the importance of planning, stakeholder engagement and aligning technology with clinical needs, alongside practical advice for navigating change and driving long-term value in laboratory services.

Communicating for Success in Digital Health Projects

Hear from Tom Cleary, a senior manager with over 20 years’ experience leading large-scale digital projects across the health sector. From building PMO teams from the ground up to driving key initiatives during COVID, Tom reflected on the realities of delivering transformation within NHS constraints. He shared valuable insights into the communication challenges that often arise – and how collaboration, clarity and trust can help overcome them. A thoughtful discussion packed with lessons for anyone involved in EPR or digital health delivery.

Career Journey: From Customer Service to LIMS Leadership

In this episode of Delivering Digital, we explore a unique career journey through the laboratory industry, from customer service to quality control and LIMS administration. We discuss how transferable skills, adaptability, and self-driven upskilling have enabled a seamless transition into technical roles. Highlights include hands-on involvement in LIMS upgrades, template creation, cross-department collaboration, and the value of agility in fast-moving lab environments. This conversation offers practical insights into career growth, developing technical expertise, and the importance of versatility in modern laboratory roles.

Driving Digital Change in the NHS: Insights from Ciara Moore

In this episode, we hear from Ciara Moore, former Programme Director of Nova, as she reflects on her experience leading one of the NHS’s most ambitious digital transformations. Drawing on over 30 years in health and care, Ciara shares pivotal moments, key lessons, and the challenges of managing change across 84 sites with 10 electronic patient record systems. Whether you’re in healthcare, digital transformation, or leadership, her insights offer inspiration and practical takeaways for anyone driving large-scale change.

The EPMA Hub: Connecting Healthcare Professionals in Digital Prescribing

Electronic Prescribing and Medicines Administration (EPMA) systems are changing the way hospitals manage medicine, but until now, the people working in this field had no single place to share ideas. In this episode, Kyle Cromey, Chief Pharmacy Information Officer and founder of the EPMA Hub, explains how he created an online community where pharmacists, nurses, doctors, and digital health colleagues can connect, learn, and support each other. Kyle shares the surprising story of how studying ancient Greek inspired him to build the Hub, why it’s so important for tackling everyday challenges in digital prescribing, and how it’s helping students, clinicians, and technical experts collaborate more effectively. Whether you’re working with EPMA systems today or thinking about a move into digital roles, this conversation offers practical insights, inspiration, and a look at what the future of prescribing could look like.