No. 31: Scaling to New Locations

No. 31: Scaling to New Locations

In this episode of Design Build Central, hosts Bill Millholland and Bruce Case share a high-level perspective on one of the most significant milestones for a residential remodeling firm: geographic expansion. Drawing from decades of leadership at Case Design/Remodeling, Bill and Bruce provide a candid assessment of what it truly takes to successfully manage multiple locations. They move beyond the theory of growth to discuss the practical realities of their own ventures—detailing the specific strategies that led to successful new branches and the critical lessons learned from initiatives that failed to meet expectations. Whether you are evaluating the feasibility of a satellite design studio or planning a full-service expansion into a new territory, this conversation offers an essential roadmap for scaling with intention. We what is required to maintain operational excellence and brand consistency across diverse markets. Join us for an in-depth look at how to identify true market readiness, mitigate the risks of overhead creep, and ensure your firm's culture remains resilient as your footprint grows.

No. 30: Built to Last, Strategies for Generational Remodeling Success

How has Case Design/Remodeling managed to stay at the top of the game since 1961? It's not just about the hammers and nails; it's about a "Built to Last" mindset that's been part of our DNA for over 60 years. In this episode, we're breaking down the top 10 foundational strategies that have kept us thriving through every market shift and design trend imaginable. From the power of staying humble (even when you're the veteran in the room) to why we obsess over reinvesting in our team and our brand, we're sharing the real-world lessons that sustain a legacy. If you're a pro curious about what goes on behind the scenes of a long-standing brand, this is a deep dive into the "secret sauce" of our longevity. We're talking about how a 60-year-old foundation still supports the cutting-edge, award-winning work we do every day. Tune in to hear how we've kept the spark alive!

No. 29: Decoding the 2026 Buyer

In this episode of the Design-Build Central, we explore the evolving landscape of client sentiment, unpacking the unique psychological challenges facing the remodeling industry in 2026. We explore why it has become increasingly difficult to capture the focus of distracted homeowners and how to break through the noise to build genuine connection. Central to our conversation is the universal desire for control; we analyze how a perceived lack of control in the broader world is driving both clients and team members to seek more autonomy and predictability within their home projects and professional lives. Finally, we discuss the lack of urgency appearing across the board—from the slow-rolling of sales leads to a dip in production momentum—and share strategies for reigniting a sense of purpose and pace in every phase of the design-build process

No. 28: Estimating with Design Build Central

In this episode of Design Build Central, hosts Bruce Case and Bill Millholland sit down with Dave Exton, the primary estimator for the design-build side of Case. Dave walks through his background, his estimating philosophy, and the systems and processes that support accurate, scalable estimating in a growing remodeling company.

No. 27: Guiding Your Team Through Change

This episode is a candid conversation for leaders and teams who know that change isn't optional—but managing it well is hard. Drawing on real-world experience, Bill and Bruce dig into why even strong, veteran teams can resist change, especially when it challenges long-held habits and assumptions. The focus isn't on buzzwords or theory; it's on what actually happens inside organizations when expectations shift, and the work feels uncomfortable. The conversations also tackle one of the toughest realities leaders face: change that doesn't create immediate or obvious benefits for everyone involved. If you're trying to lead a design-build team through uncertainty while maintaining trust, accountability, and momentum, this podcast is built for you.