The UX of Flying (Air Peace) to Nigeria

Too many choices, too little decisions: Analysis Paralysis

In this episode, we talk about analysis paralysis. We also got into the discourse around Nomba (formerly Kudi) going viral for allegedly vibe-coding their website redesign. Product 👍: Tailwind colors, Google Gemini summarising long email threads Product 👎: iOS Photos App collections Concepts discussed: * Analysis paralysis in e-commerce (Amazon, Temu, Shein) * Stakeholder pressure as a driver of overloaded UIs * Information hierarchy and prioritising primary user tasks * AI-assisted personalisation as a possible (imperfect) solution * The "casino effect" in e-commerce design * Vibe coding and what AI-generated design actually looks like in the wild * Designers communicating ROI to non-designer stakeholders * BPMN (Business Process Model and Notation) — yes, it's relevant, please stay with us Key takeaway for designers:Know your user's primary task. Build the hierarchy around that task. Follow us: * Instagram: @designgistpod

Social media (Design Gist) special

We had big plans to break down analysis paralysis from the Laws of UX deck, but Enny's mic had other ideas. What you're getting instead: our intro (which slaps), and a social media listening session where we gist about Google Stitch's new features, Anthropic's survey about what people actually want from AI, and a spicy take about discovery on the internet being dead (due to hyperpersonalisation).

In the era of AI-assisted design

We're looking at AI-assisted design today. We talked about how the 'designer' title has evolved and how to design with AI without losing your creative voice. Plus, we're breaking down the brand designer vs. product designer debate that blew up on Naija design Twitter few weeks ago. We're also giving you a free design system template to start designing with AI today. 👍 Product Thumbs Up: * Dayo Cyrus on Instagram * @wearegst and their influence on graphic designers making infographics relating to Nigerian corruption 👎 Product Thumbs Down: * Microsoft Excel redesign * iOS Photos collection * Apple Magic mouse (yes, still) The Evolution of Design Tools * Mini history lesson: how the term "designer" came to be * How fast new tools are being shipped right now Tools We're Watching: * Claude Code * Figma's Vectorise tool * Remotion * ChatGPT's Atlas 2026 Design Process & Toolkit with AI * How it differs from the traditional design process * Working with AI on side projects vs. in big teams * The hidden costs and trade-offs nobody talks about * Bypassing developers: building real apps, not just prototypes * Why you need to pass your design philosophy to AI before anything else Is AI-Assisted Design Anti-Creative?We tackle this question head-on with personal experiences and honest takes. Brand Designers vs. Product DesignersWe break down the debate that took over Naija design Twitter a few weeks ago. Hot takes included. 🎁 Free Template: Design Philosophy for AI ToolsWe're sharing our framework for feeding your design philosophy to AI so you can actually build things that match your vision. Download it here: https://docs.google.com/document/d/1uCvDScQATh6JAFtBWgYD-Z3Z51HI2BK_2rAelzamusM/edit?usp=sharing Follow us on Instagram: @designgistpod [https://instagram.com/designgistpod] © 2026 Design Gist Podcast

The UX of Flying (Air Peace) to Nigeria

In what is actually the 31st episode of the Design Gist podcast, we yap about the user experience and customer experience of flying, particularly with Air Peace, a Nigerian airline. We discuss the various phases of air travel, from pre-booking to post-flight, highlighting the importance of design in each of those stages. And the conversation opens up the frustrations and challenges faced by travellers, especially when dealing with third-party booking sites like Trip.com, which can complicate the experience due to misinformation. We share personal anecdotes about our travel experiences, emphasising the need for better communication and user-centred design in the airline industry. We recounted a series of frustrating events, including a lack of clear signage at inaccessible airports, the chaotic atmosphere during baggage claim, unending in-flight delays.... Chapters (00:00) Intro (02:19) Discussing User Experience in Air Travel (14:34) Exploring the Phases of Air Travel (20:18) The Importance of Design in Travel (24:07) Traveling Troubles: A Personal Experience (25:39) How important is Information in Air Travel (30:37) Misinformation from Online Travel Agencies (36:00) The Importance of Transparency in Booking (48:15) Dark UX Patterns in the Travel Industry (51:02) Frustrations with Ticketing and Travel Apps (54:16) Navigating Airport Signage and Wayfinding (01:01:08) Cultural Differences in Customer Service (01:12:45) In-Flight Experiences and Service Quality (01:13:53) Understanding Customer Service Expectations (01:17:05) Anecdotes from the Airline Experience (01:20:05) Critique of Air Peace and Service Failures (01:29:59) The Need for Design Overhaul in Nigerian Air Travel (01:37:51) Innovations in Travel Tech (01:39:10) Customer Experience in Nigeria (01:40:33) Social media gist 01:55:00) In closing

Cheers to 2026!

Quick heads up: we had some audio gremlins in this one (ironic for our first episode of the year, we know!). The content's solid though, so stick with us. Better sound coming in the next ep!