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Send us a text [https://www.buzzsprout.com/twilio/text_messages/1341904/open_sms] In this episode, Devin and Won You discuss the profound impact of AI on the design and technology sectors. They explore how AI tools have already enhanced productivity in their workflows, raising both opportunities and concerns for the future role of designers. Key topics include the commoditization of design, potential loss of craftsmanship, and broader economic consequences of AI replacing traditional jobs.  Ethical considerations around AI, such as copyright issues and ethical content production, are also examined. The episode highlights advancements in web and product design, speculates on the future work landscape, and emphasizes the value of AI in streamlining tasks, enabling more efficient business operations, and democratizing design capabilities for solopreneurs and creatives. Challenges faced by junior designers and the importance of responsible scaling and apprenticeship models are also discussed. 00:00 Introduction and Guest Welcome 00:19 The Impact of AI on Design and Society 00:46 Using AI in the Design Process 01:38 Challenges and Limitations of AI in Design 02:41 Experimenting with AI Art 03:44 AI's Role in Client Projects 05:48 The Future of Design Jobs with AI 06:13 Balancing Vision and AI Capabilities 07:21 AI as a Design Partner 08:03 The Evolution of Design and AI 10:21 The Commoditization of Design 11:58 The Role of Craft in a Post-AI World 21:13 The Future of Design Education 34:51 Ethical Considerations in AI Art 37:09 The Ethics and Future of AI 37:45 Job Displacement and AI 39:01 Creativity in the Age of AI 42:25 Capitalism and Value Creation 45:54 Technological Innovations and Their Impact 49:12 The Future of Work and AI 58:35 The Digital Universe and AI 01:06:36 Journey into Design 01:13:12 Evolution of Design Tools 01:13:24 AI and the Future of User Interfaces 01:14:59 AI's Impact on Customer Portals 01:16:55 AI-Generated Dashboards and Design Systems 01:22:27 No-Code Tools and AI-Assisted Development 01:23:35 AI's Role in Product Design Business 01:29:30 Challenges and Opportunities in Design Education 01:31:37 The Case for Apprenticeship Models 01:46:25 Final Thoughts and Contact Information Join other customer-obsessed leaders by signing up for the Experience Leader Newsletter: https://www.devinwsmith.com/subscribe Connect with Devin on Socials LinkedIn: https://www.linkedin.com/in/devinwsmith Instagram: https://www.instagram.com/devinwsmith/ A production of Outserve Group LLC. Visit www.experienceleader.com for more. #Entrepreneurship #ExperienceLeader #CustomerExperience #JTBD #CX Connect with Devin * LinkedIn [https://www.linkedin.com/in/devinwsmith/] * X [https://twitter.com/devinwsmith]: @devinwsmith Subscribe and Review If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts [https://podcasts.apple.com/us/podcast/id]. Your reviews help us reach more people and create a bigger impact.

Send us a text [https://www.buzzsprout.com/twilio/text_messages/1341904/open_sms] Why do we have so many managers, but so few leaders? What does it even mean to be a leader? How do you become one? In this episode, I talk with Jennifer Borchardt, VP of Experience, Financial Services at Publicis Sapient about how to cross over into leadership.  The episode begins with Jennifer reflecting on her journey and how her view of leadership has evolved over time. Jennifer has worked in various roles within the sector, most recently leading an experience practice for financial services at a large global digital transformation consultancy. Jennifer and Devin discuss the difference between management and leadership, with the consensus that the two roles involve different skills and mindsets.  Jennifer emphasizes the importance of sharing a vision with a team and letting individuals figure out how to achieve it. Serious about mentorship, Jennifer shares her experience providing guidance to others in their careers, attributing her success to individuals who poured into her life and offered their insight and wisdom. The conversation concludes with Jennifer’s thoughts on humility, mentorship, meaning in work, and the importance of rest alongside labor. 00:00 Introduction to Leadership vs Management 00:08 The Importance of Vision in Leadership 00:54 Guest Introduction: Jennifer Borschart 02:44 Jennifer's Career Journey and Current Role 04:25 The Path to Leadership and Its Challenges 11:03 The Impact of Leadership on Personal Growth 12:09 The Intersection of Leadership and Personal Interests 15:23 The Role of Humility in Leadership 18:08 The Struggle Between Leadership and Management 27:19 The Role of Leadership in Financial Services 31:20 Taking Control of Your Life Through Financial Understanding 32:50 The Influence of Personal Background on Leadership 33:34 Is Adversity Necessary for Good Leadership? 37:24 The Importance of Rest and Reflection in Leadership 43:59 The Role of Mentorship in Leadership Development 48:43 The Impact of Intrinsic Motivation and Humility in Leadership 52:23 The Significance of Your Work and Its Impact on Others 56:14 Closing Thoughts on Leadership and Career Growth Join other customer-obsessed product leaders by signing up for the Experience Leader Newsletter: https://www.devinwsmith.com/subscribe A production of Outserve Group LLC. Visit [www.devinwsmith.com](http://www.devinwsmith.com/) for more. #Entrepreneurship #ExperienceLeader #product #productstrategy #productmanagement #Jobstobedone Connect with Devin * LinkedIn [https://www.linkedin.com/in/devinwsmith/] * X [https://twitter.com/devinwsmith]: @devinwsmith Subscribe and Review If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts [https://podcasts.apple.com/us/podcast/id]. Your reviews help us reach more people and create a bigger impact.

Send us a text [https://www.buzzsprout.com/twilio/text_messages/1341904/open_sms] Show Notes Episode Overview In this episode, Chris Spiek, a luminary in the product development sector,me to discuss the transformative potential of the Jobs to be Done theory in business strategy. Chris shares his journey of collaborating with Apple to bring the innovative tap-to-pay feature to market, and how one feature born out of JTBD Research created a feature single-handedly responsible for 50% of company revenue. Tune in to hear the story. Key Takeaways 1. Collaboration with Apple: Chris highlights the journey of developing the tap-to-pay feature, which promises to revolutionize payment systems for small business owners. 2. Customer-Centric Approach: Chris underscores the necessity of shifting focus from the loudest voice in the room to the customer's needs and experiences. 3. Implementing Jobs Theory: Begin with foundational knowledge acquired from resources like "Competing Against Luck", and learn the art of customer interviews to gather actionable insights. 4. The Importance of the First Win: Secure an initial success story to demonstrate the effectiveness of the Jobs theory in your organization, fostering a culture of customer-centric innovation. Quotes 1. "Every time you take a credit card payment, people say it's like, I can feel the money going into my checking account, which is pretty magical." - Chris Spiek describing the user experience of the tap-to-pay feature. 2. "How do you move the loudest voice out of the center of the conversation and the customer into the center of the conversation?" - Chris Spiek on adopting a customer-centric approach. 3. "You're going to have to take a leap of faith based on the findings and learn from the outcomes." - Chris Spiek on implementing the Jobs theory. 4. "All you got to do is get one win to prove to the rest of the organization that,  this is worth it." - Devin Smith on the significance of securing the first win. Resources Mentioned * Competing Against Luck [https://www.amazon.com/Competing-Against-Luck-Innovation-Customer/dp/0062435612] - A foundational book for understanding the Jobs theory. * Rewired Group [https://www.therewiredgroup.com/] - Innovation Consulting and courses for mastering Jobs to Be Done Interviewing Ways to Connect with Chris Spiek * Twitter [https://twitter.com/chriscbs] - Follow Chris for more insights on product development and innovation. * LinkedIn [https://www.linkedin.com/in/cspiek/] - Connect with Chris to stay updated on his latest ventures and collaborations. Connect with Devin * LinkedIn [https://www.linkedin.com/in/devinwsmith/] * X [https://twitter.com/devinwsmith]: @devinwsmith Subscribe and Review If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts [https://podcasts.apple.com/us/podcast/id]. Your reviews help us reach more people and create a bigger impact.

Send us a text [https://www.buzzsprout.com/twilio/text_messages/1341904/open_sms] In this episode, I had the pleasure of speaking with Horst Schulze, a visionary leader in the hotel industry. He shared his insights on the importance of purpose and belonging in the workplace, the role of leadership, and how his faith has influenced his approach to business and relationships. Key Takeaways 1. The importance of purpose and belonging in the workplace: Mr. Schulze emphasizes that companies should hire people not just to fulfill a function, but to be part of a purpose and offer them a sense of belonging. He cites a large worker survey that found the number one thing employees value in their job is a sense of belonging. 2. The role of leadership: Leaders need to have a strong sense of purpose themselves and be able to transfer that to their team. If leaders lack clarity or conviction, they cannot effectively inspire their team to strive for excellence. 3. The power of service and relationships: Mr. Schulze argues that customer loyalty is built on trust, which is primarily established through relationships, not products. He believes that companies should focus on serving their customers well and building strong relationships with them. 4. The vision of a leader: When Mr. Schulze started Ritz Carlton, his vision was to create the finest hotel company in the world. He carefully considered whether this purpose was good for all stakeholders - investors, employees, customers, society, and his community - and whether it was something that would be approved by God. 5. Continuous improvement: Mr. Schulze believes in the importance of continuously striving for excellence, both in business and in personal life. This involves regularly asking yourself how you can do better in your work, relationships, and moral and ethical conduct. 6. The influence of faith: Mr. Schulze's faith has greatly influenced his approach to business and relationships. He believes in loving and respecting all people, and sees his employees and customers as his neighbors. His faith has also given him a sense of purpose and conviction in his work. Resources * Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise [https://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise/dp/0310352095] by Horst Schulze * The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company [https://www.amazon.com/New-Gold-Standard-Leadership-Principles/dp/0071548335] by Joseph Michelli * Arch and Tower Plus [https://archandtowerplus.com/horst-schulze/] * Capella Hotel Group [https://www.capellahotelgroup.com/] Connect with Horst Schulze * LinkedIn [https://www.linkedin.com/in/horstschulze/] * Twitter [https://twitter.com/horstschulze] Connect with Devin * LinkedIn [https://www.linkedin.com/in/devinwsmith/] * X [https://twitter.com/devinwsmith]: @devinwsmith Subscribe and Review If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts [https://podcasts.apple.com/us/podcast/id]. Your reviews help us reach more people and create a bigger impact.

Send us a text [https://www.buzzsprout.com/twilio/text_messages/1341904/open_sms] In this episode of Experience Leader, Devin talks with legendary hotelier, co-founder of the Ritz-Carlton Hotel Company, and founder of Capella Hotel Group, Horst Schulze. They talk about his remarkable story and how he creates the best hotels in the world. This is the first part of a two-part series that will get you fired up to pursue excellence in your life and work. Enjoy the conversation. Join other industry leaders by signing up for the Experience Leader Newsletter. [https://www.devinwsmith.com/subscribe] A production of Experience Leader LLC. Links Learn more about Horst Schulze [https://horstschulze.com/] Learn more about host Devin Smith [https://www.devinwsmith.com/] Learn more about the Experience Leader Podcast [https://www.devinwsmith.com/podcast] Connect with Devin * LinkedIn [https://www.linkedin.com/in/devinwsmith/] * X [https://twitter.com/devinwsmith]: @devinwsmith Subscribe and Review If you enjoyed this episode, make sure to subscribe to our podcast so you'll never miss an episode. We'd also appreciate if you could leave us a review on Apple Podcasts [https://podcasts.apple.com/us/podcast/id]. Your reviews help us reach more people and create a bigger impact.