Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene

Transforming credit unions, collaboration and financial inclusion: Flexys meets Not the Odd One Out

Today, James chats with Mark McAlpine, a non-executive director at Capital Credit Union and CEO of Not the Odd One Out. Mark discusses his work in transforming the UK financial services landscape through innovation and collaboration, particularly focusing on credit unions. He highlights the unique challenges and opportunities within the sector, emphasising the need for digital transformation and shared services. Mark envisions a future where credit unions offer a Neobank-like experience, reinvesting profits into local communities. This insightful conversation sheds light on the evolving role of credit unions in financial inclusion.

Financial vulnerability, innovation & the future of debt support: Flexys meets MALG

In this episode, James Hill interviews Bob Winnington, CEO of the Money Advice Liaison Group (MALG). Bob discusses his background in banking and customer service and his nine-year tenure at MALG, a not-for-profit membership organisation. MALG brings together creditors, debt advisors, and regulators within the credit industry to support individuals in debt. The conversation covers the challenges faced by the debt industry, ethical lending, and the role of technology in improving outcomes. They discuss industry collaboration, regulatory shifts, and the challenges of scaling debt support solutions. Bob emphasises the importance of collaboration, innovation, and addressing the needs of vulnerable individuals in debt. Tune in for expert insights on driving innovation while keeping customers at the heart of financial services.

Using AI to identify vulnerability, fostering trust and making data-driven decisions: Flexys meets Serene

In this episode, James sits down with Savannah Price, Founder and CEO of Serene, to explore how AI and behavioural insights are transforming the way businesses identify and support vulnerable customers — before financial distress escalates. Savannah shares her unconventional journey from geology to fintech, the personal experiences that inspired Serene, and how her company is reshaping the way firms approach consumer vulnerability. They discuss the challenges of balancing compliance, customer well-being, and commercial success, as well as the evolving role of AI in ethical and proactive decision-making. If you're interested in the future of fintech, AI-driven consumer protection, and how businesses can turn vulnerability management into a competitive advantage, grab a cuppa and enjoy the episode!

Growth, internationalisation challenges and customer-centric product development: Flexys meets Paddle

In this Flexys Meets episode, James Hill talks with Andrew Davies, CMO of Paddle, about enabling software companies to go global. Andrew explains how Paddle handles payments, fraud, and international regulations, allowing businesses to focus on growth. They also discuss the competitive software landscape and Paddle’s data-driven approach to helping clients expand. Discover how Paddle supports over 4,500 businesses in reaching a worldwide audience.

Buy To Build, AI personalisation and evolving expectations: Flexys meets Plumery

In this episode of Flexys Meets, host James Hill sits down with Ben Goldin, founder and CEO of Plumery, to discuss how financial institutions can modernise digital banking experiences. Ben shares insights on the challenges traditional banks face, including legacy systems, slow innovation processes, and regulatory constraints. He explains Plumery’s unique buy plus build approach, enabling banks to accelerate transformation while maintaining flexibility and differentiation. The conversation delves into AI-driven personalisation, the limitations of traditional RFPs, and the evolving expectations of digital-first consumers. Ben also reveals his vision for democratising advanced banking technology and shares what he would change to help banks innovate faster. Tune in to gain expert perspectives on the future of digital banking and the strategies that can drive real transformation.