Free Range Conversations
Cleveland County recently made history by officially reclassifying 911 dispatchers as first responders. This resolution mirrors a national push to recognize emergency telecommunicators as life-saving professionals rather than clerical workers. Erica Best, Communications Coordinator with 27 years of experience, describes her team as the "first first responders" and the "voice during the chaos." Despite its rural reputation, Cleveland County’s five-person team handled over 4,000 emergency calls last year. Approximately 50% were medical emergencies where dispatchers provided critical instructions before help arrived. This requires "tactical calm," as Best notes: "If we continue to be calm during chaos, then they stay calm." In a tight-knit community, the job is often deeply personal. Best recalled a poignant accident on Highway 63 where she stayed on the line with a trapped man, leading him to spiritual peace in his final moments. "Those are the things that people don't know," she shared. Supported by departmental leadership and a "heart of service," this new classification ensures these "unseen" professionals receive the recognition and resources they deserve. As Best concludes: "I love this county. They are my people, and my job is to take care of them."
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