Loyalty Isn’t Dead — It’s Just Getting Smarter (CEO of Convenience and Energy Advisors, Peter Rasmussen)

Loyalty Isn’t Dead — It’s Just Getting Smarter (CEO of Convenience and Energy Advisors, Peter Rasmussen)

Most loyalty programs are broken. Retailers spend millions on discounts, apps, and activations—yet customers drift away. As Peter Rasmussen said during our conversation: “I spent money to get you into the program, and now how do I keep you?” Peter knows what works... He helped lead Wawa’s massive Florida expansion and today, as CEO of Convenience and Energy Advisors, he’s showing retailers how to transform loyalty with AI. His team isn’t tied to one platform—they’re “super users” across them all—giving him a unique view into what actually drives results. Here’s what we dug into: -Why loyalty members spend 18–30% more. -How Casey’s has over 40% of transactions tied to loyalty -The key to Oxxo reaching 45.8%. We also explored what U.S. brands can learn from Luckin Coffee in China—21,000 stores built on ultra-personalization that left Starbucks scrambling to catch up. The message is clear: personalization isn’t a “nice to have,” it’s the future. And AI is the unlock. In fact, Peter’s seen loyalty analysis that used to take a week compressed into 24 hours with AI—allowing retailers to respond faster, target smarter, and drive more profitable growth. If you want to move from “having a loyalty program” to running what Peter calls a “mega commerce engine,” this episode is for you.

AI, Finally Clear for Leaders

AI, Explained Like a Human If you lead a team or a business, you don’t need more AI buzzwords. You need clarity—and a path to action. In this episode, we break down the two most important ways AI is already reshaping work: * Handling repetitive tasks faster—and smarter—than humans * Coordinating across systems like a 24/7 digital team You’ll walk away with: ✅ Real examples from fuel, retail, logistics, and customer service ✅ What’s working right now (and what’s coming fast) ✅ The risks to watch—and why humans still matter ✅ A simple roadmap to get started 🎧 No hype. No jargon. Just what leaders need to know to stay ahead. This episode is powered by NewTide.ai, Enterprise AI Built for the Fuels and Convenience Industry. Learn more here: https://newtide.ai/

AI Grows Up - Long Live Agentic

🚀 RPA is dead. Long live Agentic Automation. Imagine AI that doesn't just follow rules… it thinks, adapts, and reasons through your most complex workflows. In this special edition of Fueling AI, we unpack the game-changing concept of Agentic Automation from New Tide AI—and why it’s a huge leap forward for fuel and convenience retail. You’ll discover: 🧠 Why AI agents are smarter than bots ⚙️ How 300+ systems can now talk to each other 📦 What makes one bill of lading workflow a blueprint for the future 🔒 Why “controlled agency” might be the trust bridge for enterprise AI 💥 This isn’t about replacing jobs—it’s about amplifying your people. 🎧 Listen now and ask yourself: What bottleneck in your business is ready for an intelligent agent? This episode is powered by NewTide.ai, Enterprise AI Built for the Fuels and Convenience Industry. Learn more here: https://newtide.ai/

AI Nightmare Fueling Lawsuits - Steve Britt, AI & Data Privacy Expert, Britt Law

AI NIGHTMARES FUELING LAWSUITS?! ⚖️ What if using AI could land you in court? Industry veteran and host, Doug Haugh, sits down with Steve Britt, a national AI and data privacy expert and managing partner of Britt Law, to discuss the complexities of data privacy and AI. The insights are mind blowing. One wrong step and your AI could be a liability magnet. Want to avoid disaster? Get the insights you need to navigate the legal minefield of AI development, from copyright infringement to data governance. Discover the proactive steps businesses MUST take to protect themselves and their customers. Learn how a simple oversight could lead to catastrophic consequences. This isn't just about compliance; it's about the future of your business. YOU'LL ALSO DISCOVER: Why a Data Protection Assessment is your AI lifeline How to navigate the personal data in AI models The hidden dangers lurking in vendor agreements A surprising FTC remedy that could destroy your AI Your key to using customer data without violating privacy => Are you confident your company is protected in the age of AI? ------ Follow Doug Haugh on Linkedin: https://www.linkedin.com/in/douglashaugh/ Follow Steve on LinkedIn: https://www.linkedin.com/in/stevebrittlaw/ -------- This episode is powered by NewTide.ai, Enterprise AI Built for the Fuels and Convenience Industry. Learn more here: https://newtide.ai/

The AI Age for Fuel and C-Stores. Vlad Collak, Co-Founder and CEO of NewTide.ai, joins Doug Haugh Chairman

Greatest Disruption in History Vlad Collak, NewTide.ai Co-Founder and CEO, shares the key to thriving in the greatest disruption ever to hit fuel and c-stores. AI is a once-in-a-generation opportunity to create intelligent processes and systems that solve real problems and establish a competitive advantage for the future. You'll discover the specific use cases to reap immediate benefits. And, how to reduce your risks by aligning PROVEN industry partners doing the real work in Fuel and C-Stores. You'll Also Discover: A First Step to Get Started. The Proven Strategy for Integrating AI.    Why AI is Not "Rip and Replace".    The Unexpected Benefits.    The Key to Scaling Your Business.    What are your thoughts on the future of AI in the energy and convenience industries? -------- Follow Doug Haugh on Linkedin: https://www.linkedin.com/in/douglashaugh/ Follow Vlad Collak on LinkedIn: https://www.linkedin.com/in/vladimircollak/ -------- This episode is powered by NewTide.ai, Enterprise AI Built for the Fuels and Convenience Industry. Learn more here: https://newtide.ai/