Get It, Together
Most partner programs spend a lot of time talking about what they do, but very little time thinking about whether their messaging actually speaks to the people they want to recruit, enable, and grow with. Too often, partner teams inherit the company’s customer-facing narrative and assume it will resonate with partners in the same way. In reality, partners have different incentives, different pain points, and different reasons for buying into a program in the first place. In this episode, Kate DiLeo [https://www.linkedin.com/in/katedileo/], brand strategist, author and creator of the Brand Trifecta [https://katedileo.com/]framework, joins Tyler Calder [https://ca.linkedin.com/in/tylercalder], CMO at PartnerStack [https://partnerstack.com/], to talk about how partner leaders can build messaging that actually converts. Kate breaks down why most B2B brands struggle to connect sales, marketing and partnerships around a consistent narrative, how partner teams can create messaging that speaks directly to partner pain points and why understanding the “heart pain” behind partner decisions is critical to building stronger programs. They also get into how partner leaders can use AI tools like Claude to analyze call transcripts, uncover messaging patterns, create tone-of-voice systems, and build partner-facing narratives that feel aligned to the corporate brand without sounding generic. You’ll learn: * Why partner programs need messaging that differs from the corporate narrative * How to identify the real pain points driving partner decisions * Why consistent messaging across websites, decks, and sales conversations improves conversion * How to use AI tools to analyze transcripts and build better partner messaging * What partner leaders should focus on if they want stronger partner buy-in Jump into the conversation: (0:00) Introducing Kate DiLeo (3:48) How Kate accidentally got into brand strategy through sales (6:00) Breaking down the Brand Trifecta framework (7:31) Where most B2B brands get messaging wrong (10:07) Why partner programs need their own narrative (11:55) The difference between customer pain and partner pain (14:18) Workshopping PartnerStack’s messaging live (19:57) Why audience-specific messaging matters (21:14) How partner leaders can translate corporate messaging for partners (23:15) Building tone-of-voice systems and partner ICPs with AI (25:28) What “heart pain” actually means in messaging (27:00) Positioning AI visibility services for agency partners (30:10) The questions partner leaders should ask to uncover real pain points (33:33) Why sales is still humans talking to humans (35:30) Practical AI use cases for partner messaging (38:02) Where partner messaging should show up first (40:00) The one thing every partner leader should focus on improving Resources: Connect with Kate on LinkedIn: https://www.linkedin.com/in/katedileo/ [https://www.linkedin.com/in/katedileo/]Kate’s website: https://katedileo.com/ [https://katedileo.com/]
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