What happens when we change the language around fraud? | Feat. Tracy Hall, Author & Victim Advocate

What happens when we change the language around fraud? | Feat. Tracy Hall, Author & Victim Advocate

Tracy Hall lost over $300,000 to a romance scammer. For the first two years, shame kept her silent — the same shame that keeps most victims from coming forward. She's now an author, speaker, and fraud victim advocate. She co-authored a language guide with the Australian government to change how fraud is reported in the media. One of the nine principles: never say a victim "lost" money. Money was stolen. At Fraud Fight Club Round 3, Tracy talks about why the language around fraud matters, what it takes to rebuild after financial and emotional devastation, and why she keeps showing up for people who don't yet have their own strength. Topics covered: * Romance fraud and pig butchering scams * Fraud victim advocacy and support * Media language and how we talk about scams * Shame, silence, and survivor recovery * Women in fraud prevention and awareness

Are you red-teaming your fraud defenses before it's too late? (Feat. Amy Davis, Capital One)

Amy Davis leads fraud investigations for US Card at Capital One — a role that spans external fraud rings, internal fraud, coordinated scam events, and law enforcement. At Fraud Fight Club Round 3, she shared a framework for making the case for proactive fraud testing inside large institutions, and how her team approaches defenses that can't afford to stay static. She also offered one of the more clarifying frames on fraud organization: there are only four fraudsters in the world, and everyone else is working for those four. From supply chains to call centers to help desks — the infrastructure is real, and it's watching your thresholds. Topics covered: * Proactive fraud testing and red-teaming * Organized crime and fraud supply chains * AI-enabled fraud and scam detection * Internal fraud investigations * Fraud strategy at large financial institutions

Why is check fraud still rising? (Feat. Denise Richards, Regions Bank)

Denise Schott manages fraud operations at Regions Bank, overseeing customer claims, fraud detection, and new account screening. With nearly 30 years in banking fraud — including time at JPMorgan Chase going back to its Bank One days — she's seen the field change significantly. In this conversation from Fraud Fight Club Round 3, Denise talks about the career practice that's served her most: rotating roles every five to six years to stay sharp and invite outside perspective. She also covers the shift from loss prevention to customer experience balance, the rise of payment fraud targeting consumers directly, and why check fraud isn't going anywhere. It's currently running 2-3x higher than pre-2021 levels. Topics covered: - Fraud operations leadership and team structure - Balancing fraud prevention with customer experience - Payment fraud and business email compromise (BEC) - Check fraud trends in 2025 and beyond - Career development in banking and fraud

Why Don't More Fraudsters Go to Jail? ft. Fraud Detective Marc Evans

Fraud detective and Fraud Hero founder MarC Evans joins hosts Inscribe CEO Ronan Burke and Head of Marketing to explore one of the most overlooked gaps in fraud fighting — the space between catching fraud and prosecuting it. Marc draws on more than a decade of investigative experience to explain why cases fall apart, how AI is supercharging document fraud, and why the most important question in the industry isn't "how do we recover?" but "how do we stop this before it starts?" If you work in fraud, risk, or financial services, this one is worth your full attention. Hear more episodes at inscribe.ai/podcast

Will every bank become a fintech? (Featuring TikTok)

As banking becomes fully digital, the fraud landscape is changing fast. In this episode of Good Question, Inscribe CEO Ronan Burke speaks with two leaders tackling fraud in very different environments: Hua Li, Head of Payment Risk at TikTok, and Angela Diaz, a senior fraud risk leader formerly at Discover. Their conversation reveals how digital platforms and traditional banks now face many of the same challenges — from account takeover to document fraud to AI-enabled attacks. They discuss: - How fraud works in TikTok’s creator payment ecosystem - Why first-party fraud and social engineering are rising - How AI is making fake documents harder to detect - The shift from branch banking to digital identity verification - Why behavioral anomaly detection may become the most important fraud defense The takeaway: as banks race to build fintech-like digital experiences, they are inheriting the same fraud risks — and must rethink how trust is established online.