How AI has changed the customer support industry

Sorry, but your chatbot probably sucks.

The age of chatbots is over and the gap between traditional decision-tree chatbots and AI agents of the current day is widening. Don't get left behind with bad outcomes because your users are expecting agentic systems to be able to solve their problems.

How AI has changed the customer support industry

Discover how the advent of AI agents has evolved the customer support industry into a new form of reactive and proactive customer experience automations.

Building For Scale

Building AI Agents is one thing - but when you’re dealing with huge conversation volumes, the playbook is different. Maximilian is in conversation with Braden Ream, CEO of Voiceflow, to explore the opportunities and implications of building AI Agents at scale.

The Future of Customer Experience

Without a customer, there is no business. And the way customers interact with a product is such a foundational concept in business that it got its own name: "Customer Experience". But with technological innovation rapidly progressing, its definition is changing. Braden and Maximilian break it down while discussing the future of customer experience.

MCP is the key to an agentic internet

MCP, or Model Context Protocol, is the latest AI term to flood everybody's feeds. But what is it? Daniel and Braden break it down and discuss how MCP will revolutionize the future of personal agents and how they interact with services on the internet.