HVAC On Air
In this episode of the HVAC On Air [https://www.linkedin.com/company/hvac-on-air/] podcast, Tony Mormino [https://www.linkedin.com/in/rgtjr/] sits down with Rob Tanner [https://www.linkedin.com/in/rgtjr/], Marketing Director, Applied Equipment at Johnson Controls [https://www.linkedin.com/company/johnson-controls/]. to talk about the importance of relationships in the HVAC and construction industry. Rob explains how sales engineers work closely with regional sales managers to connect with manufacturers and support projects. They discuss the many moving parts involved in building projects, why teamwork is critical, and how strong communication helps solve problems when things go wrong. Rob also shares advice for new sales engineers on building trust, handling challenges, and using their network to succeed over time. KEY TOPICS: * The importance of strong relationships across the construction team. * How sales engineers rely on regional sales managers for guidance and support. * Why coordination between many people is needed to complete projects successfully? * How to handle job challenges with clear communication, patience, and empathy. * Building trust over time through consistency, teamwork, and follow-through. EPISODE HIGHLIGHTS AND TIMESTAMPS: * [00:00] - Teaser * [01:07] - Tony and Rob Tanner talk about the NYC Installer show * [01:36] - Don't burn bridges: long-term relationships matter * [04:02] - Sales engineer's conduit to the factory * [07:05] - The miracle of complex HVAC equipment working * [10:18] - Relationships need good times and bad times (marriage analogy) * [13:36] - How you handle problems defines your character * [15:32] - Validate the customer's feeling, don't deflect * [20:36] - Use your RSM early, not just when you're in trouble * [23:19] - Bring RSMs in at the project's earliest stages 📢Disclaimer: The information in this video is provided for general informational purposes only. It is not intended to be, and should not be relied upon as, professional HVAC training or instruction. All HVAC work should be performed by qualified technicians in accordance with local codes, manufacturer specifications, and applicable safety standards. Ambient Enterprises LLC, its affiliates, and their respective employees are not responsible for any injuries, damages, or losses that may result from the use or misuse of the information or techniques demonstrated in this video. 🔗 Follow the Guest: 👉 Rob Tanner: https://www.linkedin.com/in/rgtjr/ [https://www.linkedin.com/in/rgtjr/] 🔗 Follow His Company: 👉 Johnson Controls: https://www.linkedin.com/company/johnson-controls/ [https://www.linkedin.com/company/johnson-controls/] 🔗 Follow our Host: 👉 LinkedIn Profile - Tony Mormino: https://www.linkedin.com/in/tony-mormino/ [https://www.linkedin.com/in/tony-mormino/] 👉 Instagram: https://www.instagram.com/tony_mormino [https://www.instagram.com/tony_mormino] 👉 Facebook: https://www.facebook.com/profile.php [https://www.facebook.com/profile.php?id=100009129420767] 👉 TikTok: https://www.tiktok.com/@tonymormino [http://tiktok.com/@tonymormino] 🔗Follow The Podcast: 👉 LinkedIn: https://www.linkedin.com/company/hvac-on-air/ [https://www.linkedin.com/company/hvac-on-air/] 👉 YouTube: https://www.youtube.com/@HVACOnAir [https://www.youtube.com/@HVACOnAir] 👉 Spotify: https://open.spotify.com/show/0wcUGyeMOKA7hnkGOy3gbz?si=e0878d4ca08a4693 [https://open.spotify.com/show/0wcUGyeMOKA7hnkGOy3gbz?si=e0878d4ca08a4693] 👉 Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-on-air/id1866894292 [https://podcasts.apple.com/us/podcast/hvac-on-air/id1866894292] 🎙️ Hosted by Tony Mormino, tune in to HVAC On Air for the technical insights, engineering breakdowns, and professional development tools that drive our industry forward.
15 episodios
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