Ep 6 | The Death of Customer Service

Ep 9 | Reintroduction and Charge Rage Rows

The episode where you get to know us on camera as we reintroduce ourselves and unveil our beautiful deck space studio. We may battle a few mosquitos, wind and lawn blowers along the way but we love our new spot and can’t wait to show it off. Then we turn our attention to the rise of charging station rage incidents stemming from the lack of electrical charging stations in the UK. Is charge rage coming to a power station near you? With the power grid on life support in California and electric cars being pushed from every direction, are EVs both a green activist’s dream and a consumer nightmare? At some point, will rare earth Mongolian tailings ponds and lithium battery “recycling” catch up with us? FlexAlert, anyone? Don’t forget to like and subscribe!! Find the video version of this podcast on YouTube: https://www.youtube.com/channel/UC8h8UL7UjF14QiIcsyYiHnQ And let us know your thoughts in the comments and share us with your friends! We are always in the mood for some spirited debate. Intro and outro music by Holizna Links for further review: Not So “Green” Technology: The Complicated Legacy of Rare Earth Mining - https://hir.harvard.edu/not-so-green-technology-the-complicated-legacy-of-rare-earth-mining/ [https://hir.harvard.edu/not-so-green-technology-the-complicated-legacy-of-rare-earth-mining/] Which EV Cars are the Most Popular: See the Data by County - https://sfstandard.com/2023/05/12/california-electric-car-market-share-zero-emission-vehicles-tesla/ [https://sfstandard.com/2023/05/12/california-electric-car-market-share-zero-emission-vehicles-tesla/] Get full access to I'll Think About It Podcast at www.illthinkaboutitpodcast.com/subscribe [https://www.illthinkaboutitpodcast.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]

Ep 7 | Do We Care About Experts?

In this episode we discuss the current state of “experts” in America.  What exactly is an expert by today’s standards?  We define the term “expert” and go deeper into the issue by examining the role that experts serve in the present day, especially with regard to the recent pandemic.  Can experts be trusted or did we lose all trust after so many experts got it wrong?  And does not trusting experts make you anti-intellectual?  But first we revisit a 70s TV show and discuss the best of British mystery shows.  We conclude our episode with a deep dive into the pros and cons (mostly cons) of tipping in the modern era – where everyone in line behind you can see whether or not you’re a good tipper. Should we be peer pressured into tipping? Recorded January 2023, released September 30, 2023 Timestamps:   (0:00-1:58) - Reflection and Intro (1:59-23:29) - Our newest TV Show Reviews. (23:30-1:34:54) – Do we care about experts? (1:34:55-1:58:18) – Modern tipping on the annoying screens where everyone can see you. All Creatures Great and Small - https://www.pbs.org/wgbh/masterpiece/shows/all-creatures-great-and-small/ [https://www.pbs.org/wgbh/masterpiece/shows/all-creatures-great-and-small/] America’s Political War Against Science and Experts - https://raywilliams.ca/americas-political-war-science-experts/ [https://raywilliams.ca/americas-political-war-science-experts/] ‘Had enough of experts?’ Anti-intellectualism is linked to voters’ support for movements that are skeptical of expertise - https://blogs.lse.ac.uk/usappblog/2017/08/30/had-enough-of-experts-anti-intellectualism-is-linked-to-voters-support-for-movements-that-are-skeptical-of-expertise/ [https://blogs.lse.ac.uk/usappblog/2017/08/30/had-enough-of-experts-anti-intellectualism-is-linked-to-voters-support-for-movements-that-are-skeptical-of-expertise/] Starsky and Hutch - https://en.wikipedia.org/wiki/Starsky_%26_Hutch [https://en.wikipedia.org/wiki/Starsky_%26_Hutch] The Anti-Expert Pandemic - https://harvardpolitics.com/anti-expert-pandemic/ [https://harvardpolitics.com/anti-expert-pandemic/] The Dukes of Hazard - https://en.wikipedia.org/wiki/The_Dukes_of_Hazzard [https://en.wikipedia.org/wiki/The_Dukes_of_Hazzard] The Rise of Experts - https://issues.org/the-rise-of-the-experts/ [https://issues.org/the-rise-of-the-experts/] Tipping Is Out of Control. Here Are the New Rules. https://www.outsideonline.com/adventure-travel/advice/new-rules-for-tipping/ [https://www.outsideonline.com/adventure-travel/advice/new-rules-for-tipping/] Get full access to I'll Think About It Podcast at www.illthinkaboutitpodcast.com/subscribe [https://www.illthinkaboutitpodcast.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]

Ep 6 | The Death of Customer Service

The episode where we discuss the sad state of customer service in America.  On any given day the hotel may lose your reservation, or the wait staff may never refill your water let alone show up to take your order.  What’s happening with the service industry? Is it all in our heads or is there something more insidious going on.  But first we discuss a familiar list of annoying words.  Are you sick of these words too?  And then we revisit the familiar old classic TV show Columbo.  And stay tuned to the end for our opinion on a newly minted weather term.     Recorded January 2023, released September 15, 2023 Timestamps: (0:00-1:16) – Reflection and Intro (1:17-10:04) – More on banned and annoying words. (10:05—23:38) – A new reason to watch Columbo. (23:39-1:28:14) – How terrible is customer service? (1:29:15-1:49:50) – Erin’s customer service debacle. (1:49:51-1:57:20) – A brand new weather term, the Atmospheric River.   Columbo corrections: Gene Barry not George Barry and released on NBC not ABC. Links for further review: All Southwest Flights Were Temporarily Grounded Today—What Happened? - https://www.afar.com/magazine/all-southwest-airline-flights-grounded-today-what-happened [https://www.afar.com/magazine/all-southwest-airline-flights-grounded-today-what-happened] Banished Words - https://www.lssu.edu/traditions/banishedwords/ [https://www.lssu.edu/traditions/banishedwords/] Columbo - https://en.wikipedia.org/wiki/Columbo [https://en.wikipedia.org/wiki/Columbo] Customer Experience Vs. Customer Service Vs. Customer Care - https://www.forbes.com/sites/blakemorgan/2018/03/05/customer-experience-vs-customer-service-vs-customer-care/?sh=794534f94167 [https://www.forbes.com/sites/blakemorgan/2018/03/05/customer-experience-vs-customer-service-vs-customer-care/?sh=794534f94167] Customer Service Is In Decline – Here Is What Businesses Are Doing About It -https://www.cxtoday.com/contact-centre/customer-service-is-in-decline-here-is-what-businesses-are-doing-about-it/ [https://www.cxtoday.com/contact-centre/customer-service-is-in-decline-here-is-what-businesses-are-doing-about-it/] FAA Grounded Flights. Here’s What Happened And What Travelers Can Do –https://www.forbes.com/sites/geoffwhitmore/2023/01/11/faa-grounded-flights-heres-what-happened-and-what-travelers-can-do/?sh=2cee5dd5745d [https://www.forbes.com/sites/geoffwhitmore/2023/01/11/faa-grounded-flights-heres-what-happened-and-what-travelers-can-do/?sh=2cee5dd5745d] Forrester’s US 2022 Customer Experience Index: Nearly 20% Of Brands See Drop In Customer Experience Quality - https://www.forrester.com/press-newsroom/forrester-us-2022-customer-experience-index/?utm_source=pocket_saves [https://www.forrester.com/press-newsroom/forrester-us-2022-customer-experience-index/?utm_source=pocket_saves] Raring to Go - https://grammarist.com/usage/raring-to/ [https://grammarist.com/usage/raring-to/] THE DECLINE IN CUSTOMER SERVICE: A SIGN OF THE TIMES? - https://exovations.com/blog/the-decline-in-customer-service-a-sign-of-the-times [https://exovations.com/blog/the-decline-in-customer-service-a-sign-of-the-times]? What is an Atmospheric River? - https://www.cnn.com/2023/03/09/weather/what-is-an-atmospheric-river-xpn/index.html [https://www.cnn.com/2023/03/09/weather/what-is-an-atmospheric-river-xpn/index.html] Get full access to I'll Think About It Podcast at www.illthinkaboutitpodcast.com/subscribe [https://www.illthinkaboutitpodcast.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]

Ep 5 | Homelessness

The episode where we discuss the vast and winding subject of homelessness.  It really is a large subject and we only scratch the surface in this extended episode.  Nonetheless, we would not do the subject justice if we didn’t touch on all of the facets of this terrible and devastating epidemic that is facing our nation, especially California and a handful of other states.  We talk about mental illness, chronic homelessness, available services, housing first and many other topics under the homelessness umbrella.  But first, because we like to ease our way into deeper issues, we start with Iphone talk and green vs. blue texts and then move into a heartwarming movie review.  We finish with Goblin Mode, a phrase everyone should know so they are sure to avoid it for themselves. Do you have more to say on these topics? Follow our free feed on Substack and join the conversation. And please share us with your friends on all of your socials! Recorded December 19, 2022, released March 31, 2023 Timestamps: (0-4:09) - Reflection and intro (4:10-14:12) - Can Erin figure out her Iphone and green vs. blue text messages. (14:13-19:42) - Another heartwarming movie review. Put this one on your list for Christmas 2023. (19:43-1:40:48) - Homelessness (1:40:49 - 1:53:38) - Goblin mode and fake words Links for further review: A Christmas Memory - find on YouTube for free. A Rising Tally of Lonely Deaths on the Streets - https://www.nytimes.com/2022/04/18/us/homeless-deaths-los-angeles.html?utm_source=pocket_reader [https://www.nytimes.com/2022/04/18/us/homeless-deaths-los-angeles.html?utm_source=pocket_reader] California Clears More Than 1,250 Homeless Encampments in 12 Months -https://www.gov.ca.gov/2022/08/26/california-clears-more-than-1250-homeless-encampments-in-12-months/ [https://www.gov.ca.gov/2022/08/26/california-clears-more-than-1250-homeless-encampments-in-12-months/] Family Assistance Ministries - https://www.family-assistance.org/services?utm_source=pocket_reader [https://www.family-assistance.org/services?utm_source=pocket_reader] Florida homeless population numbered 28,328 last year, study finds -https://www.thecentersquare.com/florida/florida-homeless-population-numbered-28-328-last-year-study-finds/article_171c4698-5083-11eb-bd47-e75ef36605ca.html? [https://www.thecentersquare.com/florida/florida-homeless-population-numbered-28-328-last-year-study-finds/article_171c4698-5083-11eb-bd47-e75ef36605ca.html?] Homelessness in California: Causes and Policy Considerations - https://siepr.stanford.edu/publications/policy-brief/homelessness-california-causes-and-policy-considerations?utm_source=pocket_reader [https://siepr.stanford.edu/publications/policy-brief/homelessness-california-causes-and-policy-considerations?utm_source=pocket_reader] Homelessness is lethal’: US deaths among those without housing are surging -https://www.theguardian.com/us-news/2022/feb/07/homelessness-is-lethal-deaths-have-risen-dramatically? [https://www.theguardian.com/us-news/2022/feb/07/homelessness-is-lethal-deaths-have-risen-dramatically?] Living on the Streets of L.A. - https://slate.com/news-and-politics/2020/02/homeless-koreatown-unhoused-people-los-angeles-community.html? [https://slate.com/news-and-politics/2020/02/homeless-koreatown-unhoused-people-los-angeles-community.html?] National Homeless Mortality Overview - https://nhchc.org/wp-content/uploads/2020/12/Section-1-Toolkit.pdf? [https://nhchc.org/wp-content/uploads/2020/12/Section-1-Toolkit.pdf?] Point-in-Time Count and Housing Inventory Count - https://www.hudexchange.info/programs/hdx/pit-hic/ [https://www.hudexchange.info/programs/hdx/pit-hic/] Sacramento could obligate homeless residents to accept shelter under mayor’s ‘right-to-housing’ ordinance - https://www.capradio.org/articles/2021/11/15/sacramento-could-obligate-homeless-residents-to-accept-shelter-under-mayors-right-to-housing-ordinance/ [https://www.capradio.org/articles/2021/11/15/sacramento-could-obligate-homeless-residents-to-accept-shelter-under-mayors-right-to-housing-ordinance/?utm_source=pocket_saves] Shelters and Emergency Housing: California - https://www.hud.gov/states/california/homeless/shelters? [https://www.hud.gov/states/california/homeless/shelters?] Slobbing out and giving up: why are so many people going ‘goblin mode’? - https://www.theguardian.com/technology/2022/mar/14/slobbing-out-and-giving-up-why-are-so-many-people-going-goblin-mode? [https://www.theguardian.com/technology/2022/mar/14/slobbing-out-and-giving-up-why-are-so-many-people-going-goblin-mode?] South County Collaborative Homeless Services Outreach -https://www.friendshipshelter.org/_files/ugd/f6cb56_b63ad38114064230b56c363874539f85.pdf? [https://www.friendshipshelter.org/_files/ugd/f6cb56_b63ad38114064230b56c363874539f85.pdf?] State of Homelessness in California Fact Sheet - https://socialinnovation.usc.edu/wp-content/uploads/2020/02/Homelessness-in-CA-Fact-Sheet-v3.pdf? [https://socialinnovation.usc.edu/wp-content/uploads/2020/02/Homelessness-in-CA-Fact-Sheet-v3.pdf?] Who is Experiencing Homelessness in California? - https://calbudgetcenter.org/resources/who-is-experiencing-homelessness-in-california/? [https://calbudgetcenter.org/resources/who-is-experiencing-homelessness-in-california/?] Why some iMessage texts are blue and some are green - https://www.cnet.com/tech/mobile/why-some-imessage-texts-are-blue-and-some-are-green/ [https://www.cnet.com/tech/mobile/why-some-imessage-texts-are-blue-and-some-are-green/] Get full access to I'll Think About It Podcast at www.illthinkaboutitpodcast.com/subscribe [https://www.illthinkaboutitpodcast.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]

Ep 4 | March 2023 Current Events

Today we dive into the first of our monthly current event episodes.  This is where we scour the internet and other important news sources for interesting and relevant headlines.  One might argue that not everything we cover is newsworthy but we believe there is relevance in the tiny corners of modern culture because it shapes what we see in the news.  Do you have more to say on these topics? Follow our free feed on Substack and join the conversation. And please share us with your friends on all of your socials! Let’s get the word out. Recorded March 13, 2023, released March 17, 2023 Timestamps: (2:34 - 11:00) Oscars and modern day Hollywood (11:01 - 13:35) Operation Fortune Review (13:36 - 20:24) Will Smith Saga (20:24 - 45:45) Comedians, Chris Rock, Meghan and Harry, the Royals, Woody Harrelson and cartels on the border. (45:46 -1:07:46) SVB (1:07:47 - 1:18:05) Beached Whales and Wind Farms (1:18:06 - 1:35:21) Greta Thunberg, East Palestine and media manipulation (1:35:22 - 1:48:13) Jesus Revolution & Asbury Revival Links for further review: An unusually high number of whales are washing up on U.S. beaches –https://www.npr.org/2023/02/05/1153922137/dead-whale-strandings [https://www.npr.org/2023/02/05/1153922137/dead-whale-strandings] A Timeline of Will, Jada, and August’s Entanglement –                                  https://www.vulture.com/2022/04/will-smith-jada-pinkett-smith-august-alsina-timeline.html [https://www.vulture.com/2022/04/will-smith-jada-pinkett-smith-august-alsina-timeline.html] CNBC's Jim Cramer eviscerated for touting Silicon Valley Bank weeks before disastrous collapse - https://www.foxnews.com/media/cnbcs-jim-cramer-eviscerated-touting-silicon-valley-bank-weeks-disastrous-collapse [https://www.foxnews.com/media/cnbcs-jim-cramer-eviscerated-touting-silicon-valley-bank-weeks-disastrous-collapse] Companies scramble to meet payroll, pay bills after SVB’s swift failure - https://www.cnbc.com/2023/03/10/silicon-valley-bank-customers-scramble-to-meet-payroll-pay-bills.html [https://www.cnbc.com/2023/03/10/silicon-valley-bank-customers-scramble-to-meet-payroll-pay-bills.html] Greta Thunberg reportedly deletes 2018 tweet claiming ‘climate change will wipe out all of humanity’ by 2023 - https://nypost.com/2023/03/15/greta-thunberg-reportedly-deletes-grim-2018-tweet-about-climate-change/ [https://nypost.com/2023/03/15/greta-thunberg-reportedly-deletes-grim-2018-tweet-about-climate-change/] The Aftershocks of the Asbury Revival –  https://www.insidehighered.com/news/2023/03/02/asbury-revival-comes-close [https://www.insidehighered.com/news/2023/03/02/asbury-revival-comes-close] US protesters turn ire on wind farms to explain whale deaths – but where’s the evidence? https://www.theguardian.com/environment/2023/feb/20/us-protesters-wind-turbines-whale-deaths-evidence [https://www.theguardian.com/environment/2023/feb/20/us-protesters-wind-turbines-whale-deaths-evidence] Will Smith–Chris Rock slapping incident – https://en.wikipedia.org/wiki/Will_Smith%E2%80%93Chris_Rock_slapping_incident [https://en.wikipedia.org/wiki/Will_Smith%E2%80%93Chris_Rock_slapping_incident] Woody Harrelson Sparks Controversy With ‘SNL’ Monologue That Has Elon Musk Calling It A “Good One” - https://deadline.com/2023/02/woody-harrelson-sparks-controversy-snl-monologue-elon-musk-reaction-1235272017/ [https://deadline.com/2023/02/woody-harrelson-sparks-controversy-snl-monologue-elon-musk-reaction-1235272017/] 2016–2023 Humpback Whale Unusual Mortality Event Along the Atlantic Coast - https://www.fisheries.noaa.gov/national/marine-life-distress/2016-2023-humpback-whale-unusual-mortality-event-along-atlantic-coast [https://www.fisheries.noaa.gov/national/marine-life-distress/2016-2023-humpback-whale-unusual-mortality-event-along-atlantic-coast] Get full access to I'll Think About It Podcast at www.illthinkaboutitpodcast.com/subscribe [https://www.illthinkaboutitpodcast.com/subscribe?utm_medium=podcast&utm_campaign=CTA_4]