Lessons from the North, plus hoarding help with our Agony Aunt

Supercharging hoarding support

Anna Highfield and Katharine Swindells discuss the sector’s changing approach to hoarding and speak to two housing associations tackling the issue in innovative ways.  One of our guests this week is Jenny Devon, sustainment and cohesion manager at Liverpool-based housing association Prima, about a national pledge Prima has launched to get housing organisations to better support residents with hoarding. We also speak to Clarion’s regional sustainment manager (East), Amanda Parnell, about an ambitious hoarding pilot project she has spearheaded, and Mark, a Clarion resident of 16 years, who was one of the first tenants to take part in the pilot.  Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Rerun of our episode on flag policies, hate crime and lessons from an ASB veteran

In this rerun of a previous episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells explore whether housing providers should have ‘flag policies’, and how they can respond better to hate crime. The popular episode also features an interview with Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, in which she shares lessons from her 13 years in the field, the biggest challenges for ASB staff in 2026, and what makes a good recruit. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Tackling misinformation about immigration and housing

Hosts Anna Highfield and Katharine Swindells discuss the results of an Inside Housing survey about how the spread of misinformation on immigration and allocations is impacting the social housing sector. We interview Zanda Rektina, housing and communities officer at South Liverpool Homes (SLH), and Anna Bishop, SLH’s chief executive, about how the organisation has been tackling this issue. We also discuss an apparent rise in the number of social housing providers cracking down on tenancy fraud, and the reasons behind this trend.  Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Nominate your exceptional colleagues, and we discuss repairs and modern slavery

In this episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells  call for entries for the Inside Housing Management 30 [https://management.insidehousing.co.uk/home/featured/inside-housing-management-30-nominate-your-exceptional-colleagues-and-peers-96393], and explain what we’re looking for in nominees. We also discuss the state of play in housing repairs, exploring how landlords are responding to Awaab’s Law and where the Housing Ombudsman has highlighted gaps across the sector.  Finally, we hear from Paul Withrington, safer neighbourhood officer at Golding Homes, with an important message about modern slavery [https://management.insidehousing.co.uk/learning-and-development/cpd-module-identifying-and-tackling-modern-slavery-96417] and why housing staff should be looking out for signs of it. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0

Lessons from the North, plus hoarding help with our Agony Aunt

Anna Highfield and Ellie Brown discuss the top lessons for housing managers from a recent housing festival [https://management.insidehousing.co.uk/home/awaabs-law-pressures-competence-and-conduct-and-hidden-careers-lessons-from-the-north-96343]. We share insights on Awaab’s Law, the Competence and Conduct Standard, artificial intelligence in housing and the impact of the Iran war. We also speak to Inside Housing Management Agony Aunt Mandeep Sahota about hoarding issues [https://management.insidehousing.co.uk/agony-aunt/agony-aunt-a-residents-severely-hoarded-house-is-a-growing-safety-risk-96298], digging deeper into her first column, in which she advises a housing professional on how to manage a tricky hoarding dilemma, by balancing care and support with legal and safety concerns. Subscribe to Inside Housing Management by clicking here [https://management.insidehousing.co.uk/subscribe]. The Inside Housing Management Podcast is produced by Lucy Brown. Music credits: Motivate by Wavecont (https://protunes.net/ [https://protunes.net/]) | Promoted by https://www.chosic.com/free-music/all/ [https://www.chosic.com/free-music/all/] | Creative Commons CC BY-SA 4.0