Inside Support Driven - Building Better Customer Experiences Together

Knowledge Sharing and Authentic Connections

* In this episode of Inside Support Driven, host Scott Tran chats with Martin Hobratschk, CEO and founder of Cognita Knowledge Management LLC, about how Support Driven helps support professionals and independent consultants like him grow through authentic connections and shared learning. * Martin shares his journey from 20 years in the contact center world to launching his own consulting firm and how Support Driven became part of his professional network. Through meaningful participation, not sales pitches, he’s built relationships, gained clients, and deepened conversations around knowledge management and AI in customer support. * This episode highlights how Support Driven empowers professionals to learn, collaborate, and build genuine value within a community that thrives on generosity and shared expertise. Knowledge Sharing and Authentic Connections

Understanding the Community

* In this episode of Inside Support Driven, host Scott Tran talks with Michelle Fraunheim Vosk and Greg Allen about what Support Driven truly offers to support professionals. * They share how the community goes beyond job postings, creating a space to learn, connect, and grow with peers who understand the challenges and rewards of working in support. From career development to discussions about the impact of AI, the conversation explores how Support Driven helps members stay informed, supported, and inspired in their professional journeys. Understanding the Community

Inside Support Driven - Building Better Customer Experiences Together

In this episode of Inside Support Driven, we talk with Longin about the value of joining the Support Driven community. From finding real conversations that go beyond the polished surface of LinkedIn to learning directly from peers in CX and support, Longin shares how the community has helped him understand what teams care about, what frustrates them, and how they grow. We also touch on community guidelines, vendor participation, and the unique culture that makes Support Driven a place to learn, connect, and thrive. Building Better Customer Experiences Together

Living Our Core Values

In this first episode of Inside Support Driven, Claudia and Scott (the community’s founder) dive into the origins of Support Driven and why the podcast is making a comeback. They explore the core values that shape the community (fostering acceptance and belonging, helping others when you can, and building lasting relationships) and reflect on how these principles guide conversations, decisions, and connections within the group. Listeners will get a behind-the-scenes look at what makes Support Driven more than just a Slack space, but a true community built on intention and care. InsideSupportDriven_1_Audio.MP3